Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Weight Watchers service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Weight Watchers: Easy Method
What is Weight Watchers
Overview
Weight Watchers (WW) is a commercial weight-management programme combining a mobile app, customised plans, and optional in-person or virtual Workshops.
Core services
Services include the WW app with trackers, recipes, ZeroPoint foods, and access to coaches and community Workshops depending on plan.
How to cancel Weight Watchers
Cancel via the WW New Zealand website
- Sign in at the WW NZ site and go to your account or subscription settings.
- Choose the option to cancel your plan and confirm the cancellation on-screen.
- Web cancellations trigger an email confirmation; WW processes requests within up to 5 business days.
Cancel by phone, app store, or other channels
- New Zealand customers can call WW at 0800 009 009 to cancel - recommended for immediate confirmation.
- Purchases made via the Apple App Store must be cancelled through Apple; WW notes App Store purchases are subject to Apple’s terms.
- For Google Play purchases, no explicit WW NZ guidance is provided; follow Google Play subscription cancellation procedures.
What happens when you cancel
Access and renewal
If you cancel outside a commitment or prepaid period, cancellation takes effect at the end of your current subscription term.
If you are within a commitment or prepaid period, cancellation takes effect at the end of that paid term per WW policy.
Confirmation and processing
Web cancellation triggers an email confirmation and WW states they process requests within up to 5 business days.
For app-store purchases, cancellation and confirmation are handled by the respective store (Apple or Google) rather than WW.
Data and account
Your account and app data typically remain accessible until the subscription expiry date, after which access to premium features stops.
Check your WW account settings or contact support if you need data export or questions about retained information.
Will I get a refund?
Standard refund policy
Generally, subscription plans (committed, prepaid, and monthly) are non-refundable for the current or elapsed period regardless of usage.
Refunds for already-used time are typically not provided under normal circumstances.
Exceptions and special circumstances
- Pro-rata refunds may be available for unused months in special cases or under statutory consumer rights.
- Special refund reasons include in-person signup eligibility issues, reaching Lifetime Member status, pregnancy, diagnosed illness, death or disability, significant relocation, or closure of a location with no nearby alternative.
- Evidence may be required for exceptions; refunds under these circumstances are issued pro-rata.
Refund timing and conditions
WW says refunds are issued within approximately 21 days via EFT or to your nominated credit card. Cheque refunds are not provided.
Any free bonuses (e.g., free month, device, kit) must be repaid proportionally before cancellation is processed.
Weight Watchers plans and pricing
Available plans
Below are the standard/current offers listed on the WW New Zealand website. Prices are per month in NZ$.
Pricing table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Core (Digital) - 1 Month | NZ$42.50 | Monthly | WW app, customised plan, recipes, trackers, ZeroPoint foods |
| Core (Digital) - 6 Months (30% off) | NZ$29.75 | Monthly | Same as digital core, discounted for 6-month commitment |
| Core (Digital) - 12 Months (60% off) | NZ$17.00 | Monthly | Same core features, discounted for 12-month commitment |
| Workshops (Premium) - 1 Month | NZ$76.00 | Monthly | Core digital features plus in-person or virtual Workshops |
| Workshops (Premium) - 3 Months (25% off) | NZ$57.00 | Monthly | Workshops and digital features, discounted for 3-month commitment |
| Workshops (Premium) - 12 Months (50% off) | NZ$38.00 | Monthly | Workshops and digital features, discounted for 12-month commitment |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
WW explicitly states that nothing in its policies limits consumer rights under the New Zealand Consumer Guarantees Act 1993.
If WW fails in service delivery, consumers may be entitled to remedies including pro-rata refunds under the CGA.
Other statutory rights
WW also preserves rights under Australian Consumer Law where applicable, and statutory protections may override company policy.
If you believe your statutory rights apply, contact WW support and, if needed, seek advice from the New Zealand Commerce Commission or Citizens Advice Bureau.
Customer experiences
Positive feedback
Many users praise the WW app for user-friendliness, an extensive food library, easy tracking, and supportive staff including dietitians and physicians.
Positive experiences also highlight Workshops, community support, mindset focus, and long-term successful weight-loss journeys.
Negative feedback
Common complaints include unclear or deceptive subscription pricing and feeling locked into long-term commitments or unexpected charges.
Users also report difficulty cancelling and slow or unhelpful customer service in some cases, with billing issues even after minimal use.
Documentation checklist
What to have ready when cancelling
- Your WW account email and subscription details (plan name and start date).
- Payment method information (card used or store receipt) and any order numbers.
- Evidence for special refund claims (medical certificates, relocation proof, workshop closure notice).
Contact and follow-up
- Record the date and time of cancellation and the name of any support agent spoken to.
- Save the cancellation confirmation email or app/store cancellation receipt for your records.
Common mistakes
Assuming immediate termination
Many members expect access to end instantly, but WW typically ends access at the end of the current paid period or commitment.
Always check your subscription term and confirm the effective end date to avoid surprise renewals.
Trying to refund app-store purchases via WW
Purchases made through the Apple App Store are handled by Apple; WW cannot refund those directly.
If you bought via Apple or Google Play, follow the respective store’s cancellation and refund procedures to avoid delays.
Comparative recap
Quick comparison
This table summarises key differences between the Digital (Core) and Workshops (Premium) offerings, and important cancellation/refund notes.
Comparison table
| Topic | Core (Digital) | Workshops (Premium) |
|---|---|---|
| Typical monthly price | NZ$42.50 (1 month) - lower with longer commitments | NZ$76.00 (1 month) - lower with longer commitments |
| Main features | App, trackers, recipes, ZeroPoint foods | Digital features plus in-person or virtual Workshops |
| Commitment discounts | 6-month and 12-month discounts (30%, 60%) | 3-month and 12-month discounts (25%, 50%) |
| Cancellation handling | Cancel via WW site or phone; ends at period end; web cancellations get email confirmation | Same WW cancellation rules; Workshops may affect eligibility for refunds if location issues occur |
| Refunds | Generally non-refundable; pro-rata refunds only in special or statutory cases | Same general refund approach; location closure or Workshop issues may qualify for pro-rata refunds |
After cancelling
What to check immediately
Save your cancellation confirmation and note the subscription expiry date shown in the email or account area.
Monitor your next bank/card statement to confirm no further charges occur after the effective end date.
Helpful links and contacts
- WW NZ cancellation policy
- WW NZ subscription agreement
- For Apple App Store purchases, manage subscriptions via your Apple ID and support pages on support.apple.com.
- For Google Play purchases, manage subscriptions via Google Play Help.
Address
Mailing address
PO Box 132001, Sylvia Park, Auckland 1644, New Zealand.
Phone for New Zealand customers
For cancellations or account queries call: 0800 009 009.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.