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Cancellation service #1 in New Zealand
Cancel Your Doctors Online: Easy Method
What is Your Doctors Online
Service overview
Your Doctors Online is an online telehealth platform offering consultations, prescriptions and membership plans. The service is accessible via its website and mobile apps for quick access to medical advice.
How members use it
Members purchase plans or units and use them for consultations and related services. Pricing is displayed in USD on app stores; conversions to NZD depend on the store's exchange rate.
How to cancel Your Doctors Online
Cancel via web or app (recommended)
- Open the Your Doctors Online website or app and sign in to your account.
- Go to Settings and select the "Cancel subscription" tab.
- Follow the on-screen prompts to confirm cancellation.
- After cancelling, keep a screenshot or confirmation email for your records.
Other platforms and missing details
No specific cancellation instructions for App Store or Google Play are published in the available official materials.
If you subscribed via Apple or Google, also check your Apple ID or Google Play subscriptions page, as those stores sometimes manage billing directly.
What happens when you cancel
Access after cancellation
When you cancel, you retain access to services for the remainder of your paid period. You can continue to use any remaining units or membership benefits until that date.
Renewal and account data
Cancellation prevents future renewals but does not necessarily delete your account data. If you need data removal, contact support and request account deletion separately.
Will I get a refund?
Standard refund policy
Subscriptions are non-refundable by default according to the Terms of Service. The stated policy is that members keep access for the full paid period even after cancelling.
Exceptions and how to request
- Refunds may be granted only in exceptional cases and at the company's sole discretion.
- To request a refund, email [email protected] explaining the situation.
- If a refund is approved, it is processed within 5 - 7 business days to the original payment method.
Your Doctors Online plans and pricing
Pricing summary
Prices are listed in USD on the New Zealand App Store. No explicit NZD pricing was found; conversion depends on the store's exchange rate.
Plans table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| YourDoctors Starter 5 | US$9.99 | One-time / Starter | Starter pack of 5 units (likely consultations) |
| YourDoctors Pro Membership 10 | US$36.99 | Pro - unspecified period | Pro membership tier - 10 units |
| YourDoctors Pro Membership 20 | US$24.99 | Pro - unspecified period | Pro membership tier - 20 units |
| YourDoctors Family 25 | US$45.99 | Family plan - unspecified period | Family plan - 25 units, shared |
| YourDoctors Day Pass 20 | US$39.99 | Day Pass - unspecified period | Day pass - 20 units |
| YourDoctors Day Pass 30 | US$49.99 | Day Pass - unspecified period | Day pass - 30 units |
| YourDoctors Pro Membership 30 | US$54.99 | Pro - unspecified period | Pro membership tier - 30 units |
| YourDoctors Pro Yearly 100 | US$99.99 | Yearly Pro membership | Yearly Pro membership - 100 units |
| YourDoctors Value Pack 60 | US$99.99 | Value Pack | Value pack - 60 units |
Your consumer rights in New Zealand
Statutory protections
The publicly available Terms of Service do not mention New Zealand's 14-day cooling-off period or other statutory consumer rights.
New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act, which can override unlawful contract terms.
Where to get help
- Read official guidance at consumerprotection.govt.nz.
- Contact the Commerce Commission at comcom.govt.nz for misleading conduct concerns.
- For local help, contact Citizens Advice Bureau: cab.org.nz.
Customer experiences
Positive feedback
Many users praise the platform for convenience and speed: consultations in minutes, prompt prescription delivery, and attentive doctors.
Reviewers note the service helps people without a family doctor and those in remote areas access care quickly.
Negative feedback
Recurring complaints focus on billing confusion - users expecting monthly charges who were charged the full annual fee.
Some reviewers report difficulty obtaining refunds or receiving only partial refunds after cancellation.
Documentation checklist
What to collect before you cancel
- Account email and username used to sign up.
- Order receipt, invoice, or subscription confirmation showing price and date.
- Screenshot of the plan or pricing page you saw when you subscribed.
Supporting items for a refund dispute
- Record of cancellation confirmation or "Cancel subscription" screen.
- Copies of any correspondence with support (emails, chat logs).
- Bank or card statement showing the charge (useful for chargeback requests).
Common mistakes
Assuming monthly billing when billed annually
Many users expect a monthly $20 charge but are billed the full annual amount instead. Always check whether a displayed monthly rate is a prorated example or an annual charge presented as a single payment.
Contacting the wrong support channel
Subscribers sometimes contact the App Store or Google Play for refunds when the merchant must be contacted first. Check how you were billed and use the corresponding channel.
Comparative recap
Quick comparison
| Feature | Your Doctors Online | Typical NZ consumer expectation |
|---|---|---|
| Cancellation method | Cancel via "Cancel subscription" in Settings on website/app | Easy web/app cancellation or store-managed cancellation if billed by Apple/Google |
| Refunds | Non-refundable by default; exceptions at company discretion; request via email | Refunds may be required under NZ law if services are misrepresented or faulty |
| Access after cancelling | Access until end of paid period | Common expectation: access until paid period ends |
| Contact for disputes | Email [email protected] | Contact merchant, your bank, or MBIE/Commerce Commission for unresolved issues |
After cancelling
Follow-up steps
Keep the cancellation confirmation and monitor your bank or card for further charges. If a charge persists, contact your bank about a disputed transaction.
Useful links and contacts
- Terms of Service: yourdoctors.online Terms of Service.
- Trustpilot (NZ) reviews: nz.trustpilot.com.
- Request support by email: [email protected].
- NZ consumer information: consumerprotection.govt.nz and comcom.govt.nz.
Address
Registered contact address (available)
Public listings show a Canadian address: 1055 Canadian Place, Suite 112, Mississauga, Ontario, L4W 0C2, Canada.
No New Zealand postal address found
No New Zealand postal address was identified in available materials. For cancellations and refund requests, email support first and keep records of all communications.
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Written by Lily Roberts
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.