Cancel Allianz: Easy Method

What is Allianz

Overview

Allianz is a global insurance provider that offers travel insurance products to New Zealand customers through Allianz Partners and local operations.

Products in New Zealand

Products commonly include single-trip and comprehensive travel plans covering medical, cancellation, luggage and assistance benefits.

How to cancel Allianz

Web (direct via call or email)

• Check you are within the 14-day cooling-off period if you want a full refund.
• Call or email Allianz New Zealand using the contact options on their site: Allianz NZ contact.
• Provide your policy number, full name, travel dates and reason for cancellation in your request.

Purchases via third parties and app stores

• If bought through Singapore Airlines portal, the same 14-day cooling-off rules apply; cancel by phone or email as above. See Singapore Airlines FAQ.
• For purchases via App Store or Google Play there are no public step-by-step refund instructions; contact Allianz directly to request cancellation and guidance.

What happens when you cancel

Policy status and access

Once cancellation is accepted the policy is terminated and any cover stops from the cancellation effective date.

If cancelled during the cooling-off period and eligible, the policy is voided and a full refund is applied.

Renewals and documentation

Automatic renewals will not proceed once a cancellation request is processed for the relevant policy.

Allianz retains records of the policy and cancellation; keep confirmation emails or letters for your records.

Will I get a refund?

Cooling-off refund (14 days)

If you cancel within 14 days of purchase (the cooling-off period) you may receive a full refund provided:

• You have not started your trip.
• You have not made, and do not intend to make, a claim.
• You will not exercise any rights under the policy.

Source: Allianz Travel FAQ.

After the cooling-off period

If you cancel after the 14-day cooling-off period a refund is generally not available, even if the policy was unused.

Contact Allianz for confirmation of your specific situation, but plan on no refund after the cooling-off window.

Allianz plans and pricing

Sample plan table

How to get an exact quote

These examples are illustrative sample quotes. Actual premiums require a personalised 'Get a Quote' on the Allianz site.

Examples sourced from a market comparison snapshot; contact Allianz for up-to-date pricing.

Your consumer rights in New Zealand

Legal protections and obligations

Allianz NZ operates under New Zealand consumer law including obligations under the Financial Markets Conduct Act (FMCA), Fair Trading Act and the Consumer Guarantees Act.

Allianz has a Board-approved Fair Conduct Programme requiring ethical, transparent and fair practices effective from 31 March 2025.

Complaints process and escalation

Allianz NZ aims to acknowledge complaints within 5 business days and respond within 10 business days.

If unresolved, complaints may be escalated to Financial Services Complaints Limited (FSCL), which is free for consumers to use.

Customer experiences

Positive experiences

Some customers report professional and sensitive claims handling, including holiday cancellations on health grounds processed promptly.

Positive examples are recorded in public reviews such as Trustpilot: Trustpilot - Allianz NZ.

Negative experiences

Common complaints include long processing delays, heavy documentation requirements and poor communication during claims.

Some users report difficulty cancelling online and needing to call a slow or unresponsive customer service channel; see community discussions on sites like Reddit.

Documentation checklist

Before you call or email

• Policy number and full name as on the policy.
• Date of purchase and travel dates.
• Proof of purchase (receipt or confirmation email).
• Your preferred contact details and bank details for refunds.

If cancelling for health or claim reasons

• Medical certificates or treating practitioner letters if canceling for health reasons.
• Evidence that the trip has not commenced (tickets, boarding passes if unused).
• Any correspondence from third parties (e.g., airline) relevant to the cancellation.
• Keep copies of all emails and the cancellation confirmation from Allianz.

Common mistakes

Missing the cooling-off window

A frequent error is assuming you can get a refund after the 14-day cooling-off period; after that period refunds are generally not available.

Confirm dates carefully from the policy issue date to avoid missing the window.

Wrong cancellation route or missing documents

Some customers try to cancel through app stores or third-party portals without contacting Allianz, which can delay resolution.

Another common issue is not providing sufficient documentation (policy number, proof of unused trip, medical evidence), causing delays.

Comparative recap

Feature comparison table

After cancelling

Confirmation and records

Keep the cancellation confirmation email or letter from Allianz as proof of cancellation and any refund transaction details.

If you do not receive confirmation within a few business days, follow up with Allianz via the contact page.

Further steps and escalation

If you are unhappy with the outcome, follow Allianz's complaints process; initial responses are usually within 10 business days.

If the complaint remains unresolved you may escalate to Financial Services Complaints Limited (FSCL). For contact details, start at the Allianz contact page: Allianz NZ contact.

Address

Postal address

For correspondence including cancellation by post use:

P.O. Box 794, 1010 Auckland, New Zealand

Physical address and correspondence

Allianz also lists a physical office at Level 11, Tower 1, 205 Queen Street, Auckland for non-postal visits or couriered documents.

For contact options and phone/email details see: Allianz NZ contact.