Cancel First American Home Warranty: Easy Method

What is First American Home Warranty

Overview

First American Home Warranty (FAHW) is a home service contract provider that sells appliance and system coverage for homeowners. Plans typically cover repairs or replacements for covered items subject to deductibles and service fees.

Availability

Most public information and pricing for FAHW relates to U.S. customers and U.S. dollar pricing. There is no clear evidence of active, specific New Zealand plans or NZD pricing for 2024/2025.

How to cancel First American Home Warranty

Phone cancellation

• Call FAHW customer service: 800-992-3400 to request cancellation.
• Alternative phone: 800-327-1929 ext. 7521 for cancellation assistance.

Email and support options

• Email cancellation requests to [email protected].
• Record the date and the name of the representative who handled your cancellation for your records.

What happens when you cancel

Access and coverage

Coverage typically ends either on the date FAHW processes the cancellation or at the end of the paid term depending on contract terms.

Renewals and future purchases

If you cancel during an initial review period you may rejoin later; FAHW provides rejoin information for returning customers on their site.

Will I get a refund?

30-day review period

FAHW offers a 30-day money-back guarantee: a full refund is available within the first 30 days if no claims have been filed.

Reference: FAHW 30-day policy.

Refunds after 30 days

• After 30 days you may receive a prorated refund for the unused portion of the contract.
• Refunds are reduced by any service costs and a cancellation fee (typically $30 or 10% of the contract price, whichever is less).
• Some sources note an additional administrative/cancellation fee of about $50 after the review period; this may vary by case.

Reference: contract details, third-party summary.

First American Home Warranty plans and pricing

Plan names

Publicly available documentation lists multiple plan types in the U.S., but specific New Zealand plans and NZD pricing are not available.

Pricing summary

Your consumer rights in New Zealand

Legal protections

New Zealand consumers are protected by the Consumer Guarantees Act and other consumer laws that can provide remedies beyond contract terms in some cases.

How this applies to FAHW

FAHW’s published policy includes a 30-day cancellation window. There is no explicit reference in FAHW materials to a 14-day cooling-off right specific to New Zealand.

Customer experiences

Positive reports

• Some users report successful repairs or replacements with minimal hassle, such as an electric stove replacement by paying only the deductible.
• Other customers report major system replacements (e.g., HVAC) completed without major problems.

Negative reports

• Complaints include claim denials, delays, high service fees, and difficulties during cancellation or refund processing.
• There are reports of disputes about contract start dates and partial refunds in review sites and forums.

Documentation checklist

What to prepare before contacting FAHW

• Contract number or policy number.
• Your name, address, phone and email used on the policy.
• Date you purchased the contract and date you want cancellation to take effect.

Supporting documents

• Proof of payment (receipt, bank statement, or card charge).
• Copies of any claims filed (if applicable) and service invoices.
• Record of prior communications with FAHW (emails, notes from calls with dates and rep names).

Common mistakes

Waiting too long to act

Waiting past the 30-day review period can reduce your refund to a prorated amount minus fees. Act promptly if you want the full refund and haven’t filed claims.

Poor record-keeping

Not keeping receipts, emails or notes of phone calls makes disputes harder to resolve. Always document cancellation requests and keep confirmation details.

Comparative recap

Quick feature comparison

After cancelling

Follow-up actions

• Obtain written confirmation of the cancellation and any refund amount and expected processing time.
• Allow time for processing, then check your bank or card statement for the refund.

Useful links

• FAHW 30-day policy / rejoin information
• Contract PDF and terms
• Independent review summary
• Cancellation guide and tips
• New Zealand consumer rights information

Address

Corporate mailing address

P.O. Box 7248, 1244 Apollo Way, Santa Rosa, California 95407, United States.

Contact for cancellations

Phone: 800-992-3400 or 800-327-1929 ext. 7521. Email: [email protected].