Cancel Amp: Easy Method

What is Amp

Overview

Amp is a New Zealand financial services provider offering insurance and related digital services through apps and online accounts. It provides policy management, claims handling and account features accessed via app stores and web portals.

Services covered

Offers may include insurance policies and app-based subscriptions or services linked to customer accounts. Specific terms for app subscriptions and cancellations are not fully detailed in AMP NZ public terms.

How to cancel Amp

Cancel via App Store (Apple)

• Open your device's Settings or the App Store app and go to your Apple ID subscriptions.
• Find the Amp subscription and choose Cancel Subscription through Apple's subscription settings.
• Apple manages billing and renewals for App Store purchases; AMP's public terms do not specify App Store cancellation steps.

Cancel via Google Play

• Open the Google Play Store app and tap your profile, then Payments & subscriptions > Subscriptions.
• Select the Amp subscription and tap Cancel subscription to stop renewals via Google Play.
• AMP's public terms do not specify Google Play procedures; Google usually handles these cancellations.

Cancel via Web / My AMP

• Check your account profile or settings on the My AMP web portal for a cancellation or subscription option.
• If no clear option exists, contact AMP support via the account’s contact methods or submit a request through the website.
• You may also send written cancellation correspondence to the postal address below if required for formal notice.

What happens when you cancel

Access and renewals

Cancellation usually stops future renewals and payments from the next billing period. Access to services may continue until the end of the current paid period.

Data and account

• Your account data may remain with AMP according to their privacy and data retention policies.
• Consider downloading invoices, policy documents or claim records before cancelling.

Will I get a refund?

Statutory rights under the CGA

Under New Zealand's Consumer Guarantees Act (CGA), you are entitled to remedies if a product or service is faulty or not of acceptable quality.

• Remedies include repair, replacement or refund as appropriate, and suppliers cannot contract out of these rights.
• See the CGA guidance for details and steps to follow when lodging a claim.

Change-of-mind and other refunds

There is no guaranteed legal right to a refund for change-of-mind purchases in NZ, including digital services, unless AMP chooses to offer one.

• If you believe the service failed to meet guarantees, request a remedy citing the CGA.
• Keep records of communications and consider escalating if the provider refuses a remedy you believe is owed.

Amp plans and pricing

Overview of plans

AMP's public materials for New Zealand do not publish standardized plan names and prices in a single source for app subscriptions.

Typical pricing format

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The CGA gives consumers rights to a refund, replacement or repair if goods or services are faulty or not of acceptable quality.

• Sellers and providers cannot exclude these rights by contract.
• More detail is available at consumer.org.nz - CGA.

No automatic right for change-of-mind

Changing your mind is not a legal basis for a refund in NZ unless the business offers a voluntary change-of-mind policy.

• Check AMP's terms and ask customer support if a voluntary refund is possible.
• For disputes, keep evidence and consider external dispute resolution if needed.

Customer experiences

Positive feedback

• Some customers report quick, helpful claims handling and prompt payouts in individual cases.
• Example: a reviewer described a claims process as "super easy to deal with" and paid out quickly (Trustpilot).

Negative feedback

• Other reviews cite poor customer service, long delays on claims, communication issues, and unresolved cancellation or refund problems.
• Multiple negative experiences are documented on public review sites; consider these when planning escalation steps.

Documentation checklist

What to prepare before cancelling

• Account details: email, username and policy or subscription ID.
• Payment records: receipts, invoice numbers and dates of charges.
• Correspondence: copies of any previous support messages or cancellation attempts.

What to include in your request

• State clearly you want to cancel and the effective date for cancellation.
• Mention if you request a refund and the reason (fault, duplicate charge, change of billing).
• Attach supporting documents such as receipts, screenshots or policy documents.

Common mistakes

Mistakes when cancelling

Assuming a subscription is cancelled in the app when it was purchased via Apple or Google can lead to continued billing.

Always check the platform used for purchase and cancel through the correct subscription manager (Apple ID or Google Play).

Mistakes when seeking refunds

Failing to provide clear evidence or the correct account information delays resolution.

Not citing statutory rights when applicable, or not escalating within AMP and to external channels when necessary, can slow outcomes.

Comparative recap

Channel comparison

Key takeaway

Use the platform where you subscribed to cancel to avoid ongoing charges, and cite NZ consumer law if the service is faulty.

After cancelling

What to check

• Confirm cancellation receipt or confirmation email and keep it for your records.
• Verify future billing has stopped and monitor your payment method for any unexpected charges.

Helpful links and next steps

• Consumer Guarantees guidance: consumer.org.nz - CGA.
• Refunds and returns guidance: consumer.org.nz - Returns and refunds.
• Public feedback and reviews: AMP on Trustpilot.

Address

Postal address

P O Box 55, Shortland Street, Auckland 1140.

Registered office (alternative)

The Level 19 Aon Centre address is listed as a registered office in some profiles and may be used for certain legal notices, but the postal address above is commonly used for correspondence.