Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Aviva service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Aviva: Easy Method
What is Aviva
Overview
Aviva (operating in New Zealand as Aviva social support services / Avivafinance NZ presence) provides subscription-based services and membership add-ons tied to wellness and insurance-related products.
Services
Subscriptions may be sold through Aviva's website or via third-party app stores. Some offerings reference AIA membership add-ons and illustrative insurance pricing in comparison guides.
How to cancel Aviva
From App Store / Google Play
- Open the Apple App Store or Google Play Store on the device you used to subscribe.
- Go to your account > Subscriptions (Apple) or Payments & subscriptions > Subscriptions (Google Play).
- Find the Aviva subscription and select Cancel Subscription to stop auto-renewal.
- Confirm cancellation in the store interface; the subscription remains active until the period ends.
From the Aviva website or by email
- Sign in to your Aviva account and go to subscription or billing settings to cancel the subscription.
- If you cannot cancel online, email billing@withaviva.com requesting cancellation and include your account details.
- Keep a copy of the confirmation message or screenshot showing cancellation; cancellations take effect at the end of the current billing period.
What happens when you cancel
Access and renewal
When you cancel, auto-renewal stops and your subscription remains active until the end of the paid billing period.
You will retain access to paid features for the remainder of that period unless otherwise stated in account messages.
Data and account
Cancelling subscriptions does not necessarily delete your Aviva account or stored data - check your account settings for data removal options.
If you want data deleted, request it explicitly in writing to billing@withaviva.com and keep a copy of the request.
Will I get a refund?
Refund policy
Aviva's terms state that no refunds or rebates will be paid for any part of subscription fees once paid.
- This no-refund rule applies to subscriptions purchased via Aviva's website and to those purchased through third-party app stores (subject to store policies).
Free trial exception
There may be a free trial of up to two weeks. To avoid charges you must cancel the trial at least two days before the trial ends.
- If you cancel during the free trial according to the timing rule, you should not be charged when the trial ends.
- If you are charged despite timely cancellation, contact billing@withaviva.com and your payment provider for dispute options.
Aviva plans and pricing
Summary
Aviva references membership add-ons and illustrative AIA insurance rates in comparison materials. Exact, personalised pricing is not published publicly and requires a quote.
Listed figures below are either an add-on fee or example rates from comparison tools and may not reflect your circumstances.
Table of plans
| Plan | Price | Period | Features |
|---|---|---|---|
| AIA Vitality (membership add-on) | NZ$11.50 | Monthly | Wellness programme add-on; includes initial 10% premium discount plus rewards (requires eligible insurance policy) |
| AIA Private Health (comprehensive, $500 excess) - example | Approx. NZ$55.28 | Fortnightly | Comprehensive hospital and specialist coverage; example rate for 30-year-old female, non-smoker |
| AIA Private Health (comprehensive, $500 excess) - example | Approx. NZ$57.53 | Fortnightly | Comprehensive hospital and specialist coverage; example rate for 40-year-old male, non-smoker |
Your consumer rights in New Zealand
Cooling-off and refunds
Aviva's documented policy shows no statutory 14‑day cooling‑off refund right; their terms state no refunds will be paid.
This means you generally should not expect a refund from Aviva unless an exception applies or you can prove a consumer‑law breach.
Where to get help
- For general guidance, contact Citizens Advice Bureau New Zealand or the Commerce Commission for consumer information.
- If you believe Aviva breached consumer law, document your case and consider escalating to your payment provider or seeking advice from a community legal service.
Customer experiences
Positive feedback
Available Trustpilot reviews report smooth, quick service with good support and easy financing experiences for cars.
Reviewers highlighted fast, reliable, and hassle‑free service in the limited sample.
Limitations of review data
There are only two Trustpilot reviews for Avivafinance NZ, so the sample size is very small and may not represent typical experience.
Use reviews as one input and combine them with personal due diligence before making decisions.
Documentation checklist
Required for cancellation
- Account email or username used with Aviva
- Subscription receipt or transaction ID (from Aviva or app store)
- Payment method details (last 4 digits of the card)
Useful extras
- Screenshot of subscription listing in Apple/Google account or Aviva account page
- Dates for trial start and scheduled billing
- Copy of any communications with billing@withaviva.com
Common mistakes
Cancelling in the wrong place
Many users try to cancel on the Aviva website when their subscription was purchased through Apple or Google Play.
If the purchase was via an app store, you must cancel in that store; cancelling on Aviva's site will not stop the app store auto‑renewal.
Timing and trial misunderstandings
Users sometimes miss the "cancel at least two days before trial ends" rule and are charged when the trial converts to paid status.
Also, people expect a refund after cancellation; Aviva's terms say no refunds, so assume cancellation prevents future charges but does not reimburse past fees.
Comparative recap
Quick comparison
This table compares the main cancellation routes, effect on renewal, and refund stance so you can choose the correct method quickly.
Details table
| Method | Where to cancel | Effect on renewal | Refund availability | Contact |
|---|---|---|---|---|
| App Store / Google Play | Apple App Store or Google Play Store subscription settings | Stops future auto‑renewals; access remains until period end | Subject to store policies; Aviva states no refunds | Use Apple/Google support pages or your store account |
| Web (Aviva account / email) | Aviva account subscription settings or email billing@withaviva.com | Stops future auto‑renewals; cancellation effective at end of billing period | Aviva policy: no refunds; free trial can be cancelled to avoid charge | Email: billing@withaviva.com |
After cancelling
Follow-up actions
- Save any confirmation of cancellation and note the date your access ends.
- If you were charged in error, contact billing@withaviva.com and your payment provider promptly to dispute the charge.
- If you want data removed, request deletion in writing to billing@withaviva.com and keep a copy.
Helpful links
- Email Aviva billing: billing@withaviva.com
- Apple support - manage subscriptions
- Google Play - cancel a subscription
- Citizens Advice Bureau New Zealand
- Commerce Commission - consumer information
Address
Postal and street address
Unit 4, Amuri Park, 25 Churchill Street, Christchurch 8013, New Zealand.
How to use the address
You may use this postal/street address for written correspondence, formal cancellation requests, or registered mail if required.
Include your account details and a clear statement of the cancellation request when sending physical mail.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.