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Cancel Assurant: Easy Method
What is Assurant
Company summary
Assurant is a global specialty insurer and service provider that underwrites and administers a range of consumer protection products, including device protection and motor-related policies.
In New Zealand Assurant operates via local channels and publishes customer support and fair-conduct materials specific to the NZ market.
Scope of services in New Zealand
Assurant NZ provides insurance and protection services such as motor and device-care products, sometimes underwritten via local branches or partners.
The company also publishes a Fair Conduct Programme and a privacy policy that describe how it handles customers and data in NZ.
How to cancel Assurant
Online and web contact steps
- Visit Assurant New Zealand Help Centre and open the contact/support form.
- Select the form option related to your policy and choose "Cancel policy" (or equivalent) in the reason/type field.
- Complete the required fields (policy number, contact details, cancellation date) and submit the form.
Email, phone and postal steps
- If you hold a Samsung Care+ policy underwritten by Assurant NZ, email your cancellation request to [email protected].
- For general enquiries or to request cancellation by phone, call Assurant NZ on 0800 443 881 (verify hours on the site).
- For written cancellations, send a signed letter including your policy number and instructions to the NZ office at Level 7, 110 Symonds Street, Grafton, Auckland 1010.
What happens when you cancel
Policy status and access
Once Assurant processes a cancellation the policy ceases for future cover from the effective cancellation date stated in their confirmation.
After cancellation you cannot typically make new claims for events occurring after the cancellation effective date.
Renewals and data handling
Automatic renewals should stop once cancellation is confirmed; keep confirmation for your records in case of billing issues.
Assurant will continue to retain and handle your personal data according to its privacy policy and applicable NZ law.
Will I get a refund?
Refund policy overview
Assurant NZ does not publish a clear, public NZ-specific refund or cooling-off timeframe on its help pages.
Refund outcomes can depend on the product type, the policy wording, and the timing of your cancellation.
Exceptions and other jurisdictions
- In other countries (for example India) Assurant allows a 15-day cancellation with refund for certain products; this is not a general NZ statement.
- If you believe a refund is due, request written confirmation of eligibility and any calculation of prorated refund or fees from Assurant NZ.
Assurant plans and pricing
Sample plan pricing (illustrative)
The prices below come from a sample quote for a 2010 Toyota Corolla with a specified sum insured and are illustrative only.
How to get your price
Assurant does not publish fixed NZD prices for all customers; you must request a personalised quote via their site or contact the team.
| Plan | Price (monthly) | Price (annual) | Notes |
|---|---|---|---|
| Comprehensive (Full Cover) | NZ$68.61 | NZ$823.32 | Sample quote for 2010 Toyota Corolla, $6,500 sum insured |
| Third Party, Fire & Theft | NZ$36.86 | NZ$442.32 | Sample quote for same vehicle |
| Third Party Only | NZ$14.58 | NZ$174.96 | Sample quote for same vehicle |
Your consumer rights in New Zealand
Fair treatment commitments
Assurant NZ has published a Fair Conduct Programme (effective 31 March 2025) committing to fair treatment of customers across interactions.
That programme covers customer service standards, transparency and complaint handling practices.
Statutory rights and complaints
- New Zealand financial services law may grant cooling-off rights, but Assurant NZ does not publish a specific statutory period (e.g., 14 days) on its public pages.
- If you have a complaint you can use Assurant’s channels (email, phone 0800 443 881 or post) and escalate to the NZ Privacy Commissioner for data issues or the Financial Markets Authority for conduct questions.
Customer experiences
Positive experiences
Many customers report fast and efficient repair processes, clear explanations, and quick turnarounds for some device repairs.
Trustpilot NZ shows generally high satisfaction for some product lines and efficient service in many cases.
Negative experiences
Complaints include delays, inconsistent communication, requests for excessive documentation, and difficulties progressing claims.
Some users report poor-quality replacements or partial repairs that failed shortly after service; online forums recount stalled claims and poor follow-up in some cases.
Documentation checklist
Essential documents to prepare
- Policy number and a copy of your policy schedule or certificate.
- Proof of purchase or original receipts where relevant (especially for device warranties).
- Valid photo ID and contact details.
Supporting evidence
- Photos of the damage or device, IMEI/serial numbers where applicable, and any repair receipts.
- Bank account details for refunds, claim reference numbers, and any previous correspondence records.
Common mistakes
Delaying contact or missing details
Waiting to notify Assurant or leaving out the policy number and clear cancellation date slows processing and can delay refunds or confirmations.
Always include a clear statement of intent to cancel and the desired effective date in your request.
Assuming automatic refunds or specific timeframes
Assuming a standard 14-day cooling-off right or an automatic full refund in NZ can cause disappointment; Assurant NZ does not publicly commit to a specific NZ cooling-off period.
Ask for written confirmation of any refund calculation rather than assuming outcomes.
Comparative recap
Quick feature comparison
The table below summarises key practical differences between Assurant NZ’s public position and typical consumer expectations or alternative providers.
How to use this recap
Use the comparison to decide whether to pursue cancellation, request a refund, or escalate a complaint.
| Feature | Assurant NZ (publicly available) | Typical alternative / consumer expectation |
|---|---|---|
| Ease of cancellation | Contact form on Help Centre, phone, email for Samsung Care+; no app-specific path published | Many providers offer in-app cancellation, instant online confirmation and clear step-by-step flows |
| Refund clarity | No clear, public NZ-specific refund or cooling-off timeframe published | Some providers publish a 14-day cooling-off right or clear refund formulas |
| Pricing transparency | Sample quotes available; no universal published NZ price list | Comparison sites and some insurers publish more detailed online tariff tables |
| Customer service consistency | Mixed reviews: many fast repairs but documented cases of delays and poor follow-up | Top-rated providers tend to show consistently quick responses and clear escalation paths |
After cancelling
Keep confirmations and monitor billing
Retain written confirmation of cancellation (email or letter) and check bank statements for any unexpected charges after the effective date.
If billing continues, contact Assurant immediately and provide your cancellation confirmation.
Useful links and escalation
- Assurant New Zealand (help & contact)
- Email Samsung Care+ cancellations
- Office of the New Zealand Privacy Commissioner
- Financial Markets Authority (NZ)
Address
Primary postal address
Level 7, 110 Symonds Street, Grafton, Auckland 1010, New Zealand.
How to send a cancellation by post
Include your policy number, full name, contact details, signature and clear cancellation instructions in a signed letter sent to the address above.
Keep a copy and consider using tracked postage for proof of delivery.
Similar cancellation services
Verify a sent letter
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Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Assurant renters insurance, visit the Assurant New Zealand Help Centre, fill out the contact form selecting 'Cancel policy', and submit it. You can also send a written cancellation request via registered mail to their office.
Assurant does not specify a clear refund policy for New Zealand. Refund eligibility can depend on the policy type and cancellation timing, so it's best to request written confirmation regarding any potential refund.
Once you receive confirmation of your cancellation from Assurant, your policy should cease to renew automatically. Keep this confirmation for your records to avoid any billing issues.
After cancellation, Assurant will continue to handle your personal data according to their privacy policy and applicable New Zealand law, so your information will be retained securely.
You will need to provide your policy number and contact details when submitting your cancellation request. Ensure you keep proof of your cancellation, whether via email or registered mail.