Cancel Bizcover: Easy Method

What is Bizcover

Overview

BizCover is an online broker and insurance platform that helps New Zealand small businesses compare and buy policies from participating insurers.

It provides quotes, issues documentation and acts as the intermediary between you and the insurer for the policy term.

Services provided

BizCover offers a range of business insurance types, including public liability, professional indemnity, building and contents, and packaged BizPacks.

BizCover manages policy sales, customer service and cancellation requests but insurers ultimately set refund and underwriting terms.

How to cancel Bizcover

Primary cancellation methods

• Log in to your BizCover account and submit written cancellation notice through the account portal, if the online option is available for your policy.
• Email BizCover with a written cancellation request to the email address on your policy or BizCover contact page; include your policy number and requested cancellation date.
• Send a written (postal) cancellation notice to BizCover Limited, Care of Waters & Pauling, Unit 10, 42 Ormiston Road, Otara, Auckland 2019, New Zealand.

Important notes on cancellation steps

• Always include your full name, business name, policy number and the effective cancellation date in writing.
• Be aware BizCover’s commission and any fees are non-refundable; the insurer will retain a pro rata portion of the premium plus any percentage stated in the insurer’s policy wording.
• There is no public evidence that App Store or Google Play methods can cancel policies - manage policies via the BizCover website or direct written notice.

What happens when you cancel

Policy end and insurer processing

When you submit written notice, the insurer processes the cancellation and calculates any refund or retained premium according to its policy wording.

BizCover will normally confirm receipt of your cancellation and advise of the insurer’s decision or next steps.

Access, renewal and records

After cancellation your policy cover ends on the insurer-confirmed cancellation date and automatic renewals will not take effect.

Keep copies of the cancellation request and the insurer confirmation for your records and future proof of cover dates.

Will I get a refund?

General refund position

BizCover NZ does not specify a statutory 14-day cooling-off refund right in its public documents for NZ policies.

Refund entitlements depend on the insurer’s policy wording and the outcome of the insurer’s cancellation calculation.

Key exceptions and conditions

• BizCover retains its commission and any fees paid to BizCover; these amounts are non-refundable.
• If the insurer has paid, or is obliged to pay, a benefit exceeding the total premium, no refund will be provided.
• If applicable, a pro rata refund of unexpired premium may be available as determined by the insurer’s policy terms.

Bizcover plans and pricing

Pricing summary

Below are average monthly premium figures (NZ$) based on BizCover NZ customer data from 1 July 2023 to 30 June 2024.

Actual quotes will vary by business details, industry and insurer underwriting.

Average monthly prices

Your consumer rights in New Zealand

Cooling-off and refunds

BizCover NZ’s public documents do not state an explicit 14-day cooling-off or refund right for NZ policies.

Refunds are governed by the insurer’s policy wording and BizCover’s terms and conditions; BizCover retains commission and fees on cancellation outside any insurer-specified cooling-off.

Complaints and dispute resolution

• BizCover’s internal process aims to respond to initial complaints within 5 working days.
• If escalated, internal dispute resolution should be completed within 20 calendar days.
• If unresolved, BizCover is a member of Financial Services Complaints Ltd (FSCL) for independent, free external dispute resolution.

Customer experiences

Positive feedback

Feefo-verified customers rate BizCover NZ highly (around 4.6/5) for efficient quotes and a straightforward online experience.

Common praise includes fast responses, competitive pricing and easy self-service quoting.

Negative feedback

Some customers report long helpdesk wait times and occasional difficulties renewing policies online before expiry.

Examples noted include missed callbacks and extra time required when online renewal did not complete as expected.

Documentation checklist

Essential items to include with your cancellation

• Policy number, full name and business name.
• Requested cancellation date and reason for cancellation (optional but helpful).
• Proof of payment (receipts), any insurer correspondence and your contact details.
• Copy of your written cancellation notice and any confirmation you receive.

Sending and record-keeping tips

• Keep electronic and printed copies of all correspondence until confirmations and any refunds are finalised.
• When posting, use registered or tracked mail and retain the tracking/receipt number.

Common mistakes

Assuming App Store or Google Play can cancel

Some customers assume they can cancel via the App Store or Google Play; BizCover NZ public documentation shows policies are managed via BizCover’s website or direct written notice.

Relying on app-store methods can delay cancellation and cause coverage or billing confusion.

Expecting full commission refunds or automatic cooling-off

Another common mistake is expecting BizCover’s commission or platform fees to be refunded; BizCover’s terms state these fees are non-refundable.

Also, do not assume a statutory 14-day cooling-off applies - check the insurer’s policy wording and BizCover’s terms for your specific entitlement.

Comparative recap

Quick comparison of key points

After cancelling

Immediate actions

• Obtain written confirmation from BizCover or the insurer stating the effective cancellation date and any refund amount.
• Update your records, accounting and any other parties that relied on the insurance cover.

Helpful links and next steps

• BizCover FAQ: BizCover FAQ
• BizCover Terms and Conditions: Terms and Conditions
• Feefo reviews for customer feedback: BizCover NZ reviews
• External dispute resolution: Financial Services Complaints Ltd (FSCL)

Address

Postal address for written notices

BizCover Limited, Care of Waters & Pauling, Unit 10, 42 Ormiston Road, Otara, Auckland 2019, New Zealand.

Sending tips

When sending a postal cancellation, use registered or tracked mail and include your policy number and contact details.

Retain proof of posting and copies of your written cancellation for at least the period advised by BizCover or your insurer.