Cancel Tower Insurance: Easy Method

What is Tower Insurance

Overview

Tower Insurance is a New Zealand insurer offering household, motor, business and other personal insurance products to retail customers.

They provide online account management (MyTower), phone support and a formal complaints process governed by industry codes.

Main focus

Tower focuses on consumer insurance products with online self-service and claims handling for common events like vehicle damage and home loss.

The company follows industry standards such as the Fair Insurance Code and provides escalation paths for unresolved disputes.

How to cancel Tower Insurance

Online via MyTower

• Log in to MyTower (Tower’s online self-service portal).
• Select the policy you want to cancel and follow the account options to submit a cancellation request.
• Confirm the cancellation and keep any on‑screen reference or confirmation email for your records.

Phone, web form or written notice

• Call Tower on 0800 379 372 to request cancellation and ask for a reference number.
• Use Tower’s contact/web form to submit a cancellation request if you prefer not to call.
• If you prefer mail, address correspondence to Tower Insurance Limited, PO Box 90347, Auckland 1142 - verify via MyTower before sending.

What happens when you cancel

Cover end and access

Your cover ends on the cancellation date specified in Tower’s confirmation, or immediately if you request an immediate cancellation.

Keep any confirmation notice; you may need it for proof of cancellation or to manage overlapping cover with a new insurer.

Renewals, records and data

Automatic renewals stop once the policy is cancelled and Tower updates your account records accordingly.

Tower retains policy and claims records as required by law and industry practice; you can ask for copies through their portal or by contacting them.

Will I get a refund?

General refund approach

Tower does not publish a standard 14-day or automatic cooling-off refund policy on its public site for all insurance policies.

When you submit a cancellation request, Tower says they will be in touch about any refund due rather than issuing an automatic, time-stated refund.

Exceptions and past remediation

• Refunds can occur if you have paid beyond the cancelled period or if premiums are adjusted on cancellation.
• Tower has undertaken one-off remediation in the past (for example, refunding customers after a multi-policy discount miscalculation), but this was a specific remediation, not a standing published refund rule.
• Because Tower does not publish a standard cooling-off timeline, ask for expected timing when you cancel and get any promise in writing.

Tower Insurance plans and pricing

Overview of plans

Tower offers common consumer insurance lines such as home (buildings and contents), motor vehicle, and business insurance.

Coverage details and optional extras vary by product, customer circumstances and chosen limits.

Pricing notes

Premiums depend on risk factors like location, property characteristics, vehicle details and claims history.

Because Tower’s prices are personalised, exact typical retail prices are not published here.

Your consumer rights in New Zealand

Fair Insurance Code and internal complaints

Tower follows the Fair Insurance Code which sets minimum standards for conduct, complaints handling and communications.

If you are unhappy with a decision, lodge a complaint via Tower’s complaint form or call 0800 379 372 to begin internal escalation.

External dispute resolution

If Tower’s internal process does not resolve the issue, external dispute resolution through Financial Services Complaints Ltd (FSCL) may be available.

There is no clearly published, statutory 14-day cooling-off period on Tower’s public pages, so clarify cancellation rights from your policy wording or Tower directly.

Customer experiences

Positive feedback

Many customers praise MyTower for ease of use and the ability to cancel or switch vehicle cover online with minimal fuss.

Reviewers also report helpful and patient customer service staff in many routine queries and claim-handling situations.

Common complaints

Some customers report online issues such as quotes that don’t convert to cover or delays when trying to reach a person by phone.

Other recurring complaints include unexplained premium increases, difficulties with payments or refunds, and occasional perceived poor service in complex disputes.

Documentation checklist

Before you cancel

• Policy number, policyholder name and date of birth.
• Reason for cancellation and desired cancellation date.
• Payment receipts, recent statements and proof of alternative cover if needed.

If you expect a refund or dispute

• Copies of premium payments and any direct debit records.
• Correspondence with Tower, confirmation/reference numbers and screenshots from MyTower.
• Policy documents and any evidence supporting refund claims (e.g. discount miscalculation).

Common mistakes

Not confirming cancellation in writing

Relying only on a verbal phone request can lead to uncertainty. Always ask for and keep a written confirmation or reference number.

This reduces the risk of being billed after you intended cancellation to take effect.

Overlapping or gaps in cover

Cancelling a policy without arranging replacement cover can leave you uninsured for a period, which may be costly if a loss occurs.

Also clarify refunds or final charges to avoid surprises such as cancellation fees or prepaid premiums not returned promptly.

Comparative recap

At-a-glance comparison

The table below summarises how Tower’s public position compares to typical practices among New Zealand insurers.

How to use this table

Use it to spot immediate differences you should ask about (for example, refund timelines or published cooling-off rules) when you speak to an insurer.

After cancelling

Next steps

Keep written confirmation of the cancellation and note any dates or refund promises provided by Tower.

Arrange replacement cover if you still need protection and verify overlap or start dates to avoid gaps.

Useful links and contacts

• MyTower / Manage your insurance - login to submit or confirm cancellations.
• Tower complaints & compliments - start internal escalation.
• Financial Services Complaints Ltd (FSCL) - external dispute resolution if needed.
• Phone Tower: 0800 379 372 for cancellations or questions.

Address

Postal address

Tower Insurance Limited, PO Box 90347, Auckland 1142, New Zealand.

Use this address for formal written correspondence such as signed cancellation letters if you choose to post them.

Verify before sending

Always verify mailing addresses and contact methods via MyTower or Tower’s official website before sending sensitive documents.

Keep copies and proof of posting when you send cancellation notices by mail.