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Cancel CHUBB
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Chubb service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Chubb: Easy Method
What is Chubb
Overview
Chubb is a global insurer offering personal and commercial insurance products, including travel, life, home and device cover. It operates in New Zealand through local offices and underwriting arrangements.
Operations in New Zealand
Chubb underwrites a range of retail and intermediary products in NZ and partners with providers (for example, Spark device plans and Foundation Life replacement policies). Product terms and customer processes follow local regulatory expectations.
How to cancel Chubb
General steps
- Locate your policy number and product details before you start.
- Decide whether you are within the cooling-off (change-of-mind) period - typically 14 days for travel and certain life replacement products.
- Follow the specific cancellation route for your product (web form, phone, email or postal notice).
Product-specific guidance
- Travel insurance (web): You may cancel within 14 days of issue for any reason if you have not started your trip and have not made a claim.
- Life (Foundation Life replacement): A 14-day “Change-of-Mind” cooling-off applies; after 14 days you can still cancel by calling but a surrender value will apply.
- Home insurance: Cancellation by either party normally leads to a pro-rata refund for the unused period unless a claim or total loss occurred.
- Apps/subscriptions: If you bought cover via Apple or Google, manage cancellations through the App Store or Google Play system where platform rules apply.
What happens when you cancel
Policy status and cover
Cancellation ends future cover from the cancellation date unless the insurer agrees otherwise. Any claims made before cancellation are assessed under the policy terms.
Renewal and automatic payments
If you cancel mid-term, automatic renewals or direct debits should be stopped; check your bank statements and contact Chubb if you continue to be charged.
Personal data and records
Chubb will retain records as required by law and its privacy policy. Ask Chubb for confirmation of what personal data they keep and how it is used after cancellation.
Will I get a refund?
Cooling-off refunds
- Travel insurance: Full premium refund if cancelled within the 14-day cooling-off and you haven’t started your trip or made a claim.
- Foundation Life replacement: If cancelled within 14 days you receive a cash payment from FLNZ in lieu of the life policy.
Refunds outside cooling-off and exceptions
- Life after 14 days: Cancellation is allowed but a surrender value applies; this will not exceed the single premium paid.
- Home insurance: Pro-rata refund of unused premium when cancelled, except where a claim has been paid or a total loss occurred - then no refund applies.
- Platform purchases: Subscriptions bought via Apple or Google are governed by those platforms’ refund and cancellation rules; Chubb-specific guidance may not apply.
Chubb plans and pricing
Sample retail-facing plans
| Plan | Price | Period | Features / Notes |
|---|---|---|---|
| Chubb HomeWatch (alarm monitoring) | NZ$34.50 | Monthly | Home alarm monitoring (48-month contract) |
| Chubb BusinessWatch (alarm monitoring) | NZ$36.80 | Monthly | Business alarm monitoring (36-month contract) |
| System Service and Connection (1 - 16 zones) | NZ$113.85 | Monthly | Alarm system service & connection |
| Spark Device Care (underwritten by Chubb) | NZ$8.95 | Monthly | Mobile device insurance NZ$400 - 799.99; excess NZ$150; first month free |
| Spark Device Protect (underwritten by Chubb) | NZ$14.95 | Monthly | Mobile device insurance NZ$800 - 3,500; excess NZ$250; first month free |
Notes on pricing
These sample plans reflect retail offerings involving Chubb in New Zealand. Many Chubb products (life, trauma, income) require personalised quotes and underwriting.
If you need an exact quote, contact Chubb or your broker for a tailored price based on your circumstances.
Your consumer rights in New Zealand
Cooling-off and fair treatment
New Zealand consumer protections and insurance guidance commonly include a cooling-off (change-of-mind) period for insurance products. Chubb provides at least a 14-day cooling-off for travel and certain life replacement products.
Regulatory expectations and complaints
Outside cooling-off, refunds and surrender values are governed by policy terms and regulatory expectations of fair conduct. If you have a dispute, you may use Chubb’s complaints process and escalate to the external dispute resolution scheme if needed.
Customer experiences
Positive feedback
- Many customers report fast and efficient claim processing, including prompt replacement devices and clear communication.
- Friendly and helpful staff are noted in several positive accounts, making claims straightforward for some customers.
Negative feedback
- Some customers report delays, poor responsiveness, or feeling “ghosted” after initial contact.
- There are complaints about unexpected charges, difficulties with cancellations and slow resolution in isolated cases.
Documentation checklist
Required documents
- Policy number and product name.
- Proof of identity (driver licence or passport).
- Reason for cancellation and relevant dates (purchase date, policy issue date, trip dates if travel).
Helpful supporting documents
- Claim reference numbers (if applicable) and any correspondence with Chubb.
- Bank account details for refunds and a completed cancellation or surrender form if requested.
Common mistakes
Missing the cooling-off window
A common error is assuming you can get a full refund after the 14-day cooling-off. Full refunds normally only apply within that period where terms allow.
Check dates carefully - start and issue dates determine eligibility for the change-of-mind period.
Poor communication and proof
Not keeping written records of cancellation requests can cause delays. Always get confirmation in writing (email or letter) and keep copies of statements showing refunds.
If you cancel via an app store, follow the platform’s cancellation and refund steps and save screenshots as proof.
Comparative recap
Quick product comparison
| Product | Cooling-off / Cancellation | Refund outcome | Key notes |
|---|---|---|---|
| Travel insurance (web) | 14 days if trip not started and no claim | Full refund if conditions met | Must not have made a claim or started travel |
| Life - Foundation Life replacement | 14-day Change-of-Mind; then cancellable by phone | Cash payment within 14 days; surrender value after | Surrender value will not exceed single premium |
| Home insurance | Cancellable by either party | Pro-rata refund for unused period; none if claim/total loss | Refund subject to claim history and policy terms |
How to use this table
Use the rows to quickly check your product’s cancellation expectations and likely refund. For certainty, read your policy schedule and contact Chubb.
After cancelling
Follow-up steps
- Obtain written confirmation of cancellation and any refund amount or surrender value.
- Check your bank account and stop any automatic payments if applicable.
Helpful links and escalation
- Chubb New Zealand - official site
- Commerce Commission NZ - consumer guidance
- Insurance Council of New Zealand
- Apple subscriptions & refunds
- Google Play subscriptions & refunds
Address
Mailing address
Chubb Insurance New Zealand Limited, PO Box 734, Auckland 1140, New Zealand.
Contact options
For policy-specific contact details use Chubb’s website or your product documents. For mailed cancellations, include your policy number and signature. Keep proof of posting or confirmation.