Cancel Old Republic Home Warranty: Step-by-Step Guide

What is Old Republic Home Warranty

Overview

Old Republic Home Protection (also called Old Republic Home Warranty) is a home service contract provider that offers coverage for household systems and appliances.

The company operates primarily from the United States and provides plan details, claims and cancellations via its online portal and published documents.

How it applies to New Zealand residents

Old Republic does not appear to maintain a New Zealand office; New Zealand customers dealing with ORHP must use the provider's published international/US contact methods.

If you bought a plan from ORHP while in New Zealand or online, cancellation and claims still follow ORHP's processes and NZ consumer law may apply to your rights.

How to cancel Old Republic Home Warranty

Primary cancellation methods

• Submit a "Plan Cancellation Submission" through your Homeowner Central account on ORHP's website.
• Alternatively, send a written cancellation by mail or fax to the service address/number listed in your Declaration of Coverage.

Step-by-step cancellation guide

• Log in to Homeowner Central and locate the Plan Cancellation Submission form; complete and submit it.
• If you prefer mail, print and sign any required cancellation form or a written request, include your plan number, and post to ORHP's service address.
• Keep copies of the submission, proof of postage or fax confirmation, and any reply from ORHP.
• Note: ORHP's Declaration of Coverage includes full instructions and any required contact details: Plan refund / cancellation details.
• There is no publicly documented difference in the cancellation process depending on where you purchased (App Store, Google Play, or web); use the internal submission form above.

What happens when you cancel

Access and account status

When ORHP processes your cancellation, ongoing coverage under the plan stops as of the effective cancellation date stated by the provider.

Access to plan-specific online features (claims, scheduling) will typically end once the plan is terminated.

Renewals and records

Automatic renewal will stop after cancellation is processed; ensure you receive written confirmation to avoid unexpected charges.

ORHP may retain records of your plan and cancellation per its privacy and record‑keeping policies; keep your own copies for reference.

Will I get a refund?

ORHP refund policy

ORHP permits refunds for paid plans via submission of the Plan Cancellation Submission; the amount and eligibility depend on the terms in your Declaration of Coverage.

Check your Declaration of Coverage for specific pro-rata calculations, fees, or trade-call charges that may affect any refund.

Exceptions under New Zealand law

• Under New Zealand consumer law, extended warranties must include a cooling-off period of at least five working days during which you can cancel and obtain a refund. consumer.org.nz
• A provider's 'no refund' statement does not override statutory rights; if a service is defective or unsatisfactory you may still be entitled to a remedy under NZ law. moneyhub.co.nz

Old Republic Home Warranty plans and pricing

Plan types

ORHP offers several plan types covering various combinations of appliances and systems; exact plan names and inclusions are detailed in your plan documentation.

Specific plan availability may vary by purchase channel and promotional periods.

Pricing information

Your consumer rights in New Zealand

Cooling-off and cancellation rights

Extended warranties sold to New Zealand consumers must include a minimum five working-day cooling-off period during which you may cancel and receive a refund.

Use this period to confirm the contract meets your expectations and to cancel if it does not.

Consumer Guarantees and remedies

• Under the Consumer Guarantees Act, services must be provided with reasonable care and skill and within a reasonable time.
• If guarantees are not met you may be entitled to repair, replacement or refund regardless of the provider's stated policy. consumerprotection.govt.nz

Customer experiences

Positive experiences reported

Many customers report prompt, courteous technicians, straightforward scheduling, and helpful online communication through ORHP portals.

Some users describe ease of filing claims and satisfaction with repairs for major items like air conditioners and plumbing.

Negative experiences reported

Common complaints include high trade-call fees, delays in claim approvals or scheduling, and inconsistent service-provider performance.

Some customers report denied claims, poor communication, or difficulty contacting customer service for follow-up.

Documentation checklist

Essential documents to prepare

• Your plan number or contract reference shown on the Declaration of Coverage.
• A copy of the Declaration of Coverage that states cancellation and refund terms.
• Proof of payment or receipt for the plan (showing dates and amounts paid).

Optional but helpful items

• Identification (photo ID) and contact details for the account holder.
• Copies of any previous correspondence with ORHP about claims or changes.
• Proof of postage or fax confirmation if you cancel by mail or fax.

Common mistakes

Missing required information

One common error is sending a cancellation without the plan number or sufficient identification, which delays processing.

Always include the plan reference and signed authorization if required.

Relying solely on verbal cancellation

Customers sometimes assume a phone call is enough; ORHP requires written cancellation via the online form or mail/fax as per the Declaration of Coverage.

Not obtaining written confirmation can lead to continued billing or coverage misunderstandings.

Comparative recap

Quick comparison overview

After cancelling

What to do immediately after cancellation

Keep written confirmation of the cancellation and any refund details from ORHP.

Monitor bank statements for any final refunds or incorrect continuing charges and keep evidence of communications.

Useful links and contacts

• ORHP Plan refund / cancellation details: orhp.com/plan-refund
• NZ guidance on extended warranties: consumer.org.nz
• Information on refunds and your rights: moneyhub.co.nz

Address

Official mailing address (for cancellations / correspondence)

P.O. Box 5017, San Ramon, CA 94583, United States

Notes about contacting from New Zealand

As ORHP operates from the US, allow additional time for mail and international communications to be received and processed.

Always follow up with online submissions and keep receipts to support any refund or dispute under NZ consumer law.