Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Florida Blue service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Florida Blue: Easy Method
What is Florida Blue
Overview
Florida Blue is the Blue Cross and Blue Shield licensee for Florida, offering individual, family, dental and employer health plans in the United States.
Who it serves
It serves residents and policyholders in Florida through direct sales, employer groups and federal Marketplace plans.
How to cancel Florida Blue
Cancel direct (purchased from Florida Blue)
- Complete the appropriate Change Application form (HMO or non-HMO) and sign it.
- Fax the signed form to (904) 565-6082 or mail to PO Box 45074, Jacksonville, FL 32232-5074.
- Or call the customer service number on your member ID card or 1-800-FLA-BLUE (1-800-352-2583) for help.
Cancel Marketplace plans
- If your plan was bought through the Federal Marketplace, you must cancel through the Marketplace - Florida Blue cannot directly cancel Marketplace-purchased coverage.
- Call the Marketplace at 1-800-318-2596 or submit a request via your Marketplace account online.
What happens when you cancel
Access to care and coverage end date
Coverage typically ends on the date specified in your cancellation request or at the end of the paid coverage period.
Confirm the effective cancellation date with Florida Blue to avoid gaps or unexpected billing.
Renewals, claims and records
After cancellation you may still have claims processed for services received while coverage was active.
Florida Blue retains policy and claims records per legal and company retention rules; request copies if you need them.
Will I get a refund?
General refund rules
There is no general 14-day statutory "free look" refund right for health plans in Florida.
The long-term-care 30-day free look rule was repealed; do not assume an automatic short-term refund right.
Overpayments and exceptions
- If you have overpaid premiums you can request a refund and Florida Blue (or its dental affiliate Florida Combined Life) will investigate.
- Investigations typically take 7 - 10 business days; EFT refunds may be issued within 3 business days and credit card refunds within about 2 business days.
Florida Blue plans and pricing
Plan types
Florida Blue offers individual, family, dental and employer group plans, plus Marketplace plans sold via the federal exchange.
Pricing summary
| Plan type | Typical price (NZD) | Notes |
|---|---|---|
| Individual / Family health | Varies | Premiums depend on plan, age, location and subsidies where applicable. |
| Dental (Florida Combined Life) | Varies | Pricing varies by plan; overpayment refunds handled by dental affiliate. |
| Marketplace plans | Varies | Pricing set via federal Marketplace; contact Marketplace for exact costs. |
| Mobile app | Free | US App Store listing shows the app is free; no NZ-specific app pricing listed. |
Your consumer rights in New Zealand
Applicability of New Zealand law
If you are a New Zealand resident cancelling a foreign (US) insurer product, New Zealand consumer law may apply to domestic sales or digital services purchased in NZ.
However, US-regulated health insurance contracts sold by Florida Blue are primarily governed by US and Florida law.
Practical steps under NZ law
- Check any NZ purchase terms, receipts or app-store purchase records for local consumer protections.
- If you paid via an NZ credit card or through an app store, contact your card issuer or the app store for dispute or refund options.
Customer experiences
Positive feedback
- Some customers praise helpful agents and affordable premiums with good provider networks.
- Positive reviews note clear assistance during renewal from specific agents.
Common negative reports
- Frequent complaints about inconsistent or slow customer service, long hold times and occasional misinformation.
- Reports of billing errors, network changes without notice, and claims or authorization denials appear in public reviews.
Documentation checklist
Required documents for direct cancellation
- Signed Change Application form (HMO or non-HMO) - required for direct cancellations.
- Your member ID card (number shown), full name and policy number.
- Contact details: current mailing address, phone number and email.
Documents for Marketplace and refunds
- If Marketplace: Marketplace account details or confirmation number when you call 1-800-318-2596.
- Proof of overpayment (receipts, bank statements) for refund requests.
- Valid ID if requested for verification of the policyholder.
Common mistakes
Calling the wrong contact
Some members call general lines or app stores expecting cancellation - this delays the process.
Use the customer service number on your member card or the Marketplace number for Marketplace plans.
Assuming app-store cancellation works
Florida Blue does not support cancellation via the App Store or Google Play; subscriptions cannot be cancelled through app stores in this case.
Always submit the signed Change Application or use the correct phone channel.
Comparative recap
Summary by method
| Method | Who to contact | Refund likelihood | Typical timeframe |
|---|---|---|---|
| Direct cancellation (Florida Blue) | Florida Blue customer service or fax/mail Change Application | Possible for overpayments; no automatic short "free look" refund | Confirmation within days; refunds (if any) per investigation timelines |
| Marketplace cancellation | Federal Marketplace (1-800-318-2596) | Depends on Marketplace rules and payment timing | Varies by Marketplace processing |
| Overpayment refund | Florida Blue / Florida Combined Life (dental) | Likely if overpayment proven | Investigation 7 - 10 business days; EFT ~3 days; card ~2 days |
After cancelling
Confirmations and records
Keep written confirmation of the cancellation, the effective date and any refund authorisation.
Save copies of the signed Change Application and any email or fax receipts.
Helpful links and escalation
- Florida Blue enrollment & payments FAQ
- Florida Blue dental refund information
- Federal Marketplace (healthcare.gov)
- Florida Blue contact & complaints
- Florida rule references (free look repeal)
Address
Mailing address for general correspondence
P.O. Box 1798, Jacksonville, FL 32231-0014, USA.
Mailing and fax for Change Application
Mail: PO Box 45074, Jacksonville, FL 32232-5074.
Fax: (904) 565-6082. Customer service: 1-800-FLA-BLUE (1-800-352-2583). Marketplace: 1-800-318-2596.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.