Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lifelock service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lifelock: Step-by-Step Guide
What is Lifelock
Overview
LifeLock is an identity theft protection service provided as part of the NortonLifeLock family of products.
It monitors personal information, alerts you to suspicious activity, and offers remediation help if identity theft is detected.
Core services
Typical features include credit and identity monitoring, alerts, and support for restoring identity after fraud.
Availability and exact bundles can vary by region and whether LifeLock is purchased standalone or with Norton 360 bundles.
How to cancel Lifelock
Cancel online (Norton/LifeLock portal)
- Sign in to your Norton/LifeLock membership portal where you manage subscriptions.
- Find the subscription or membership section and choose the cancel or do not renew option.
- Cancelling before the renewal date prevents future charges; protection typically continues until the end of the paid term.
Cancel via app stores or phone
- If you purchased through Apple App Store or Google Play, cancel through your App Store or Google Play subscriptions - refunds and eligibility follow the store's rules.
- You can also contact LifeLock/Norton Member Services & Support or use the support phone line to request cancellation.
What happens when you cancel
Access and protection period
After you cancel, active protection usually continues until the end of the paid term you already paid for.
Cancel before renewal to avoid future billing while retaining remaining days of coverage.
Account data and billing
Billing stops for future cycles once cancellation is processed, but past charges remain unless a refund is issued.
Account data is retained per LifeLock/Norton data policies; contact support for details about deleting or exporting data.
Will I get a refund?
Refund eligibility by plan
- Annual membership: generally eligible for a 60-day money-back guarantee from the date of purchase or renewal, unless excluded.
- Monthly membership: generally eligible for a refund if requested within 14 days of purchase or renewal, unless excluded.
Third-party purchases and special cases
- Purchases made through Apple App Store, Google Play, resellers or other third parties follow the third party’s refund and cancellation policies.
- If you received LifeLock as part of a breach response or free enrollment from a third party breach notice, you can cancel and request a prorated refund of unused days regardless of enrolment length.
Lifelock plans and pricing
Overview of listed plans
No exact standalone LifeLock NZD pricing was found for 2024/2025; official LifeLock pricing is commonly published in USD.
Some Norton 360 bundles (which can include LifeLock features) are listed in NZD by local retailers.
Table of sample pricing information
| Plan | NZ pricing | USD pricing (example) | Notes |
|---|---|---|---|
| LifeLock Standard | Varies | Example: US$11.99/mo (may have first-year promotions) | Standalone NZ pricing not found; USD shown as example. |
| LifeLock Ultimate Plus | Varies | Example: US$34.99/mo (promotional rates may apply) | Standalone NZ pricing not found; check local Norton site for bundles. |
| Norton 360 Standard (NZ retail) | NZ$99.99/year | - | May bundle device security; some Norton 360 plans in NZ include identity features. |
| Norton 360 Deluxe (NZ retail) | NZ$154.99/year | - | Retail pricing example from NZ Norton product listings. |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act.
These laws cover remedies for services not delivered as promised and prohibit misleading or unfair practices.
How these apply to LifeLock
- LifeLock’s published policy for NZ generally offers a 14-day full refund for monthly subscriptions and a 60-day full refund for annual subscriptions.
- Those policies align with or exceed common Kiwi consumer expectations under local law, but statutory rights still apply for defective or misrepresented services.
- If you believe terms are unfair or you were misled, you can raise the issue with the supplier and, if needed, with consumer protection authorities in NZ.
Customer experiences
Positive feedback
- Many reviewers praise rapid alerts, sometimes within minutes of detected suspicious activity.
- Users commonly cite peace of mind from continuous monitoring and responsive customer service.
Common complaints
- Some customers report difficulty accessing the web or mobile app due to cumbersome password or verification processes.
- Refund or cancellation processes can be confusing when purchases are made through app stores or third parties.
Documentation checklist
Required information to cancel
- Account email or username used with Norton/LifeLock.
- Subscription ID, order number, or billing reference if available.
- Payment method details for verification.
Proofs and receipts
- Purchase receipt or confirmation email showing purchase or renewal date.
- Any correspondence with support related to the subscription or cancellation request.
Common mistakes
Cancelling the wrong way
Many customers try to cancel through the app store when the subscription was purchased directly, or vice versa.
Always confirm where the purchase was processed (direct vs app store) before cancelling to avoid delays.
Missing refund windows
Not requesting refunds within the stated windows (14 days for monthly, 60 days for annual) can cost the right to a full refund.
Also, assuming third-party purchases are covered by LifeLock’s direct refund policy is a frequent error.
Comparative recap
Quick comparison
| Cancellation method | Refund window | Notes |
|---|---|---|
| Web (direct via Norton/LifeLock site) | Monthly: 14 days; Annual: 60 days (generally) | Cancel anytime via membership portal; protection continues to end of paid term. |
| App Store / Google Play | Subject to Apple/Google policies | Refunds and cancellations governed by the app store, not LifeLock’s direct policy. |
| Support phone | Depends on purchase method; direct purchases follow LifeLock policy | Phone support can cancel direct purchases and advise on next steps for third-party buys. |
When to choose which
If you bought directly: cancel via the Norton/LifeLock portal for fastest processing.
If you bought via an app store: cancel in the App Store/Google Play subscriptions area and request refunds through the store.
After cancelling
What to monitor
- Keep copies of cancellation confirmation emails and any case or reference numbers.
- Monitor billing statements to confirm no further charges post-cancellation.
- Watch your email for any follow-up from Norton/LifeLock about refunds or account changes.
Helpful links
- Norton / LifeLock official site - membership portal and support.
- Norton NZ product page - NZ retail listings and bundles.
- Use Apple or Google support pages for app-store purchases and refund requests.
Address
Corporate address
NortonLifeLock Inc.
60 E Rio Salado Pkwy, Ste 1000, Tempe, AZ 85281, United States
If you need to post
There is no dedicated NZ postal cancellation address found; most cancellations are handled online or by contacting support.
If required, directed postal requests can be sent to the corporate address above, but allow extra processing time.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.