Cancellation service #1 in Ireland
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lumino service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lumino: Easy Method
What is Lumino
Overview
Lumino operates a Dental Plan in New Zealand that offers members access to participating dental practices and plan benefits. The service is delivered as a subscription or annual membership to access discounted or bundled dental care.
Service scope
Lumino’s Dental Plan (LDP) covers specific benefits as described in the plan terms and conditions. Membership details, benefit lists and participating practice information are available from Lumino and participating clinics.
How to cancel Lumino
Who to contact
Cancellation requests for Lumino’s New Zealand Dental Plan must be submitted to the Lumino Dental Plan (LDP) team directly. Cancellations cannot be completed via the Patient Portal or through your participating practice.
Step-by-step cancellation process
- Prepare membership details: membership number, registration or renewal date, and any supporting documents.
- Contact the LDP team by mail or the official channels listed in your membership materials. Postal address is below in the Address section.
- State your request clearly, include your contact details, and ask for written confirmation of receipt and outcome.
- Await Lumino’s review; Lumino may accept or decline cancellation requests and will provide an explanation if declined.
What happens when you cancel
Access to benefits
If your cancellation is accepted, access to plan benefits will cease according to Lumino’s terms and any timing described in their response. Confirm the effective date in writing.
Renewal, records and follow-up
Cancelling stops future renewals when accepted by Lumino. Lumino reviews requests and will notify you of acceptance or decline with reasons.
Will I get a refund?
Refund within 7 days
If you cancel within 7 days of registration or renewal and have not redeemed any benefits, you are eligible for a full refund.
Refunds after 7 days and exceptions
- Monthly plans cancelled after 7 days: if redeemed benefits exceed the total monthly payments made, you must pay the difference between the full retail cost of redeemed treatments and your payments; your participating practice will issue an invoice.
- Annual plans cancelled after 7 days: no refund is available if any benefits have been redeemed. If no benefits have been redeemed, a refund may be issued subject to Lumino approval.
- Approved refunds are processed to your original payment method within 5 - 10 business days.
Lumino plans and pricing
Available plan example
Below is the pricing information available from verified sources. If you require a different plan or subscription pricing, check Lumino’s official materials.
Notes on pricing
No NZD subscription pricing was found for an app or ongoing service named 'Lumino' in 2024/2025; other Lumino products may be billed in USD or relate to dental services.
| Plan | Price | Period | Features |
|---|---|---|---|
| Lumino City (game) | NZ$9.99 | One-time purchase | Handmade puzzle adventure game (iOS) |
Your consumer rights in New Zealand
Key legal protections
Under New Zealand law, notably the Consumer Guarantees Act, services and subscriptions must be provided with reasonable care and skill and must match their description.
Remedies and refunds
- Consumers can seek refunds or remedies if services are not delivered as promised or if cancellation terms are unfairly applied.
- Lumino’s 7-day refund allowance for unused benefits aligns with fair practice, but refusal of refunds or unreasonable return requirements may raise consumer law issues.
Customer experiences
Positive reports
Some customers have reported positive product experiences, including well-packaged items and improvements to atmosphere when products matched descriptions.
Negative reports
Other reviews raise concerns about long delivery times, products not matching descriptions, and poor or slow customer service when dealing with returns or refunds.
Documentation checklist
What to gather before you cancel
- Membership number and full name used to register.
- Date of registration or renewal and proof of payment.
- Any invoices or receipts for redeemed benefits or treatments.
- Copies of communication with the participating practice or Lumino (emails, portal messages).
Optional supporting documents
- Photos or records of treatments redeemed, if relevant to invoicing disputes.
- Identification (if requested) to verify membership ownership.
Common mistakes
Failing to contact the correct team
Some members try to cancel via the Patient Portal or their participating practice. These routes will not complete a cancellation for the Lumino Dental Plan.
Missing information or proof
Requests without membership details, payment proof, or date of registration may delay review. Attach clear documents and ask for written confirmation to avoid delays.
Comparative recap
Quick comparison
| Topic | What to expect |
|---|---|
| Where to cancel | Submit to the Lumino Dental Plan (LDP) team directly; not via Patient Portal or practice. |
| Refund window | Full refund within 7 days if no benefits redeemed; otherwise subject to plan rules and possible invoices. |
| Processing time | Approved refunds processed to original payment method within 5 - 10 business days. |
| Disputes | Lumino reviews and may decline requests; they must provide reasons. Consumer rights options exist under NZ law. |
After cancelling
What you should do next
Keep all confirmation emails or letters and any invoices relating to redeemed benefits. Monitor your bank statement for refund processing.
Useful links
Address
Postal contact for cancellations
Lumino Support Office
AON Centre, Level 11, 29 Customs St West, PO Box 106514, Auckland 1010, New Zealand
Notes on correspondence
If sending a postal cancellation, include a clear request, your membership details and contact information, and request written confirmation of receipt.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.