Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Old Mutual service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Old Mutual: Step-by-Step Guide
What is Old Mutual
Overview
Old Mutual is a multinational financial services group offering insurance, investments and savings products in multiple markets. It provides life insurance, investment accounts and retirement solutions under various regional brands.
Presence in New Zealand
There is limited publicly available information specific to an Old Mutual consumer-facing operation in New Zealand. Official NZ cancellation instructions or a dedicated NZ refunds page were not found in public sources.
How to cancel Old Mutual
Preparation
Before contacting Old Mutual, gather your policy number, identification, bank details used for payments and any correspondence about the policy.
Keep copies of signed documents and dates of phone calls or emails for future reference.
Step-by-step cancellation steps
- Locate your policy number and the original policy documents or welcome pack.
- Contact Old Mutual by email: use the known global customer address service@oldmutual.com and request NZ‑specific cancellation instructions.
- If you have a local phone number for Old Mutual, call and ask for the cancellations or policy services team; record the date, time and name of the agent.
- Send a written cancellation request by email and request written confirmation of receipt and the effective cancellation date.
- If payments are taken by debit order, consider removing the debit order via your banking app only after you have made a formal cancellation request; some consumers have reported doing this to prompt a response.
- Follow up persistently if you do not receive confirmation - keep all correspondence and timestamps.
What happens when you cancel
Access to accounts
Access to online portals or policy dashboards may be disabled after cancellation. Request any final statements before access is removed.
Renewals and ongoing charges
Cancellation should stop future premiums, but customers have reported continued deductions in some reviews. Monitor bank accounts for continued withdrawals and query immediately if they occur.
Records and data retention
Old Mutual should retain records as required by law. Request written confirmation of retained records and any final account balances or payout details.
Will I get a refund?
General refund information
There is no publicly available New Zealand - specific refund policy for Old Mutual. No clear NZ policy referencing a 14‑day cooling‑off period was found on official Old Mutual NZ pages.
Legal exceptions and consumer rights
- New Zealand consumer law may offer cooling‑off periods for certain credit contracts - typically 5 - 9 working days depending on how disclosure was delivered.
- It is unclear whether Old Mutual products in NZ fall under those credit contract rules; applicability depends on product type and how it was sold.
Old Mutual plans and pricing
Summary
No authoritative, NZ‑specific list of Old Mutual plans and fees was located in public sources. Details often vary by product, jurisdiction and individual policy terms.
Typical plan categories
Globally Old Mutual offers life insurance, investment funds and retirement products, but NZ specifics were not published publicly.
| Plan type | Typical features | Price / fees (New Zealand) |
|---|---|---|
| Life insurance | Death benefit, possible riders, underwriting requirements | Varies |
| Investment / savings | Unit trusts, managed funds, risk/return profiles | Varies |
| Retirement / annuities | Retirement income options, transfer rules | Varies |
Your consumer rights in New Zealand
Cooling-off and cancellation rights
Under NZ law (e.g., Credit Contracts and Consumer Finance Act), some contracts may have a short cooling‑off period - commonly 5 - 9 working days after disclosure.
Whether this applies to a specific Old Mutual product depends on the product type and how it was sold to you.
Where to get help
- Check the Community Law resources for general guidance on cancelling credit contracts: communitylaw.org.nz.
- If you believe your consumer rights are breached, contact Citizens Advice Bureau or a consumer law adviser in NZ for tailored help.
Customer experiences
Positive feedback
Some reviewers report helpful resolutions, such as assistance unfreezing funds or resolving specific account issues.
Positive comments are present but limited compared with negative reports on public review sites.
Negative feedback
- Multiple Trustpilot and forum reviewers report poor responsiveness, delays processing transfers or withdrawals, and repeated deductions after cancellation.
- Reddit posts and Trustpilot threads describe difficulties contacting the company and long claim processing times.
Documentation checklist
What to prepare
- Policy number and full policy document or welcome letter.
- Photographic ID and proof of address.
- Bank account details used for premiums and recent bank statements showing payments.
Additional documents to keep
- Copies of all email correspondence and notes of phone calls (date, time, agent name).
- Any marketing materials or signed application forms that state terms and conditions.
Common mistakes
Failing to get written confirmation
Many problems arise when users cancel verbally and do not obtain written confirmation. Always request and save a written cancellation notice or email.
Stopping payments too early
Removing debit orders before confirming cancellation in writing can complicate matters and may affect claims or refunds.
Conversely, waiting without monitoring your account can lead to continued unwanted deductions.
Comparative recap
How Old Mutual compares
Public reports suggest Old Mutual (as visible to NZ users via global channels) exhibits mixed service levels with notable complaints about responsiveness.
Information specific to NZ is scarce, making direct comparison with well-documented NZ insurers more difficult.
Quick comparison table
| Aspect | Old Mutual (NZ - public data) | Typical NZ insurer (general expectation) |
|---|---|---|
| Cancellation guidance | Not publicly available / unclear | Clear online cancellation steps and contact points |
| Refund / cooling-off | No NZ‑specific policy publicly found; unclear | Often explicit cooling‑off terms or statutory rights explained |
| Customer responsiveness | Multiple reports of poor responsiveness and delays | Varies, but many NZ insurers provide dedicated claims and cancellations teams |
After cancelling
Confirm and monitor
After you receive written confirmation of cancellation, monitor your bank accounts for any further withdrawals.
If further deductions occur, contact Old Mutual immediately and keep evidence for disputes.
Helpful links and escalation
- Global customer email often used for enquiries: service@oldmutual.com
- Community Law guidance on cancellation: communitylaw.org.nz
- Customer reviews for context: Trustpilot (Old Mutual)
- Community discussion examples: Reddit thread
Address
New Zealand postal address
No New Zealand‑specific postal address for Old Mutual cancellation was identified in publicly accessible sources.
If you require a postal address for legal or formal notices, request the NZ‑specific address in writing from Old Mutual and keep proof of the request.
Known global contact and recommendation
Known global customer contact email: service@oldmutual.com. Use this to request NZ cancellation instructions and a local contact point.
Document all communications and, if you do not receive timely responses, seek local consumer advice or legal assistance.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.