Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Old Republic Home Warranty service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Old Republic Home Warranty: Step-by-Step Guide
What is Old Republic Home Warranty
Overview
Old Republic Home Protection (also called Old Republic Home Warranty) is a home service contract provider that offers coverage for household systems and appliances.
The company operates primarily from the United States and provides plan details, claims and cancellations via its online portal and published documents.
How it applies to New Zealand residents
Old Republic does not appear to maintain a New Zealand office; New Zealand customers dealing with ORHP must use the provider's published international/US contact methods.
If you bought a plan from ORHP while in New Zealand or online, cancellation and claims still follow ORHP's processes and NZ consumer law may apply to your rights.
How to cancel Old Republic Home Warranty
Primary cancellation methods
- Submit a "Plan Cancellation Submission" through your Homeowner Central account on ORHP's website.
- Alternatively, send a written cancellation by mail or fax to the service address/number listed in your Declaration of Coverage.
Step-by-step cancellation guide
- Log in to Homeowner Central and locate the Plan Cancellation Submission form; complete and submit it.
- If you prefer mail, print and sign any required cancellation form or a written request, include your plan number, and post to ORHP's service address.
- Keep copies of the submission, proof of postage or fax confirmation, and any reply from ORHP.
- Note: ORHP's Declaration of Coverage includes full instructions and any required contact details: Plan refund / cancellation details.
- There is no publicly documented difference in the cancellation process depending on where you purchased (App Store, Google Play, or web); use the internal submission form above.
What happens when you cancel
Access and account status
When ORHP processes your cancellation, ongoing coverage under the plan stops as of the effective cancellation date stated by the provider.
Access to plan-specific online features (claims, scheduling) will typically end once the plan is terminated.
Renewals and records
Automatic renewal will stop after cancellation is processed; ensure you receive written confirmation to avoid unexpected charges.
ORHP may retain records of your plan and cancellation per its privacy and record‑keeping policies; keep your own copies for reference.
Will I get a refund?
ORHP refund policy
ORHP permits refunds for paid plans via submission of the Plan Cancellation Submission; the amount and eligibility depend on the terms in your Declaration of Coverage.
Check your Declaration of Coverage for specific pro-rata calculations, fees, or trade-call charges that may affect any refund.
Exceptions under New Zealand law
- Under New Zealand consumer law, extended warranties must include a cooling-off period of at least five working days during which you can cancel and obtain a refund. consumer.org.nz
- A provider's 'no refund' statement does not override statutory rights; if a service is defective or unsatisfactory you may still be entitled to a remedy under NZ law. moneyhub.co.nz
Old Republic Home Warranty plans and pricing
Plan types
ORHP offers several plan types covering various combinations of appliances and systems; exact plan names and inclusions are detailed in your plan documentation.
Specific plan availability may vary by purchase channel and promotional periods.
Pricing information
| Plan | Price (NZ) | Notes |
|---|---|---|
| Basic / Systems / Appliances / Combo | Varies | No NZ-specific pricing publicly available; U.S. pricing exists on ORHP materials. |
Your consumer rights in New Zealand
Cooling-off and cancellation rights
Extended warranties sold to New Zealand consumers must include a minimum five working-day cooling-off period during which you may cancel and receive a refund.
Use this period to confirm the contract meets your expectations and to cancel if it does not.
Consumer Guarantees and remedies
- Under the Consumer Guarantees Act, services must be provided with reasonable care and skill and within a reasonable time.
- If guarantees are not met you may be entitled to repair, replacement or refund regardless of the provider's stated policy. consumerprotection.govt.nz
Customer experiences
Positive experiences reported
Many customers report prompt, courteous technicians, straightforward scheduling, and helpful online communication through ORHP portals.
Some users describe ease of filing claims and satisfaction with repairs for major items like air conditioners and plumbing.
Negative experiences reported
Common complaints include high trade-call fees, delays in claim approvals or scheduling, and inconsistent service-provider performance.
Some customers report denied claims, poor communication, or difficulty contacting customer service for follow-up.
Documentation checklist
Essential documents to prepare
- Your plan number or contract reference shown on the Declaration of Coverage.
- A copy of the Declaration of Coverage that states cancellation and refund terms.
- Proof of payment or receipt for the plan (showing dates and amounts paid).
Optional but helpful items
- Identification (photo ID) and contact details for the account holder.
- Copies of any previous correspondence with ORHP about claims or changes.
- Proof of postage or fax confirmation if you cancel by mail or fax.
Common mistakes
Missing required information
One common error is sending a cancellation without the plan number or sufficient identification, which delays processing.
Always include the plan reference and signed authorization if required.
Relying solely on verbal cancellation
Customers sometimes assume a phone call is enough; ORHP requires written cancellation via the online form or mail/fax as per the Declaration of Coverage.
Not obtaining written confirmation can lead to continued billing or coverage misunderstandings.
Comparative recap
Quick comparison overview
| Feature | Old Republic Home Warranty | Typical NZ provider |
|---|---|---|
| Cancellation method | Online Plan Cancellation Submission or written mail/fax | Usually online form or local office; methods vary |
| Refunds / cooling-off | Refunds by plan terms; NZ cooling-off applies (5 working days) | Must provide NZ cooling-off; local policies often clearer |
| Pricing availability (NZ) | Varies - no NZ-specific pricing publicly available | Typically published in NZ dollars and clear |
| Local presence | No NZ office; managed via US contacts and online portal | Often a local presence or NZ-based support |
| Customer reviews | Mixed: timely technicians praised; some claim denials and fees | Also mixed; local providers may offer easier recourse |
After cancelling
What to do immediately after cancellation
Keep written confirmation of the cancellation and any refund details from ORHP.
Monitor bank statements for any final refunds or incorrect continuing charges and keep evidence of communications.
Useful links and contacts
- ORHP Plan refund / cancellation details: orhp.com/plan-refund
- NZ guidance on extended warranties: consumer.org.nz
- Information on refunds and your rights: moneyhub.co.nz
Address
Official mailing address (for cancellations / correspondence)
P.O. Box 5017, San Ramon, CA 94583, United States
Notes about contacting from New Zealand
As ORHP operates from the US, allow additional time for mail and international communications to be received and processed.
Always follow up with online submissions and keep receipts to support any refund or dispute under NZ consumer law.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.