Cancel PETPLAN online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Petplan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Petplan: Easy Method
What is Petplan
Overview
Petplan (operated in New Zealand by the Petcover group) is a pet insurance provider offering accident and illness cover for dogs and cats. Policies vary by pet type, age and selected coverage level.
Where it operates
Petplan in NZ is provided through Petcover New Zealand with local contact details and a NZ-based support option. Policy terms, waiting periods and exclusions are set out in the policy documents and FAQs.
How to cancel Petplan
Primary cancellation options
- Email: Send a written cancellation to accounts.nz@petcovergroup.com. Include your policy number and required details (see checklist below).
- Phone: Call 0800 255 426 to notify Petcover - follow up in writing if requested. Petcover’s FAQ states cancellation must be in writing.
- Postal: You can send a signed written notice to the NZ address (see Address section).
App Store / Google Play subscriptions
- Petcover / Petplan do not provide public guidance for cancelling App Store or Google Play subscriptions in their NZ FAQs.
- If you subscribed via Apple or Google, you will likely need to cancel the subscription through your Apple ID or Google Play account subscription management.
What happens when you cancel
Coverage end
Coverage ends on the cancellation date you specify (or the date Petcover processes the request). Check confirmation from Petcover for the exact end date.
Records & renewal
Petcover will retain policy records and may provide a cancellation confirmation by email or post. If you cancel before a renewal date, you won’t be automatically renewed.
Will I get a refund?
Cooling-off period refund
New Zealand policies include a 21-day cooling-off period. If you cancel within those 21 days and no claim has been made, you are entitled to a full refund of premiums paid since commencement.
Refunds after the cooling-off period
- After the 21-day cooling-off period you may receive a pro-rata refund for unused premiums, less any applicable fees.
- Refund amounts can be reduced by fees or other policy-specific deductions; specific cases reported by reviewers show variations in deducted days.
Petplan plans and pricing
Typical plans
Premiums vary by breed, age, cover level and other factors. Below are illustrative monthly ranges and examples provided in public information.
Pricing table
| Plan | Price (NZ$ / month) | Period | Features |
|---|---|---|---|
| Dog - Jack Russell | NZ$30.88 - 55.17 | Monthly | Accident & illness cover (varies by level) |
| Dog - French Bulldog | NZ$64.89 - 117.53 | Monthly | Accident & illness cover (varies by level) |
| Cat - basic | NZ$21.08 | Monthly | Covers up to NZ$7,000 for accidents/illness/injury |
| Personal case - older dog | NZ$40 → NZ$45 | Monthly | Geriatric premiums increase; coverage up to NZ$10,000/year |
| Starting indication (advertised) | NZ$29.99 | Monthly | Suggested starting premium (indicative) |
Your consumer rights in New Zealand
Cooling-off and refunds
- You have a 21-day cooling-off period with a full refund available if you cancel within that period and no claim has been made.
- After cooling-off, you are entitled to pro-rata refunds of unused premiums, minus any applicable fees under the policy.
Other rights and protections
- Policies must be provided with clear terms, including waiting periods and exclusions - check your policy document for specifics.
- You can cancel at any time; monitor renewals and premium changes. Significant premium increases are a common reason customers cancel.
Customer experiences
Positive feedback
Customers note efficient claim settlements when complete information is supplied, with claims often paid quickly once documentation is provided.
See Petcover NZ FAQs for standard claim timeframes and procedures.
Negative feedback
- Some reviewers report unexpected deductions or delays with refunds during the cooling-off period in individual cases. Reference: Trustpilot.
- Complaints include steep premium increases with age and occasional delays or extra documentation requests during claims. Reference: Trustpilot.
Documentation checklist
Must-have items to include with your cancellation
- Your full name and contact details.
- Policy number and pet details (name, breed, date of birth).
- Requested cancellation date and reason for cancellation (optional but helpful).
Optional items to speed up refunds
- Bank account details for refunds or confirmation of payment method.
- Signed declaration or scanned signature if sending by email or post.
Common mistakes
Missing or incomplete information
Failing to include your policy number, pet details or a clear requested end date can delay processing. Always include these in your written request.
Assuming app-store subscriptions are handled by Petcover
Customers sometimes assume Petcover cancels App Store/Google Play subscriptions. If you subscribed via Apple or Google, cancel through Apple ID or Google Play subscriptions as well to avoid continuing charges.
Comparative recap
Quick feature comparison
| Feature | Notes |
|---|---|
| Cooling-off refund | Full refund within 21 days if no claim made. See Petcover NZ FAQ: Petcover FAQs. |
| Post-cooling pro-rata refund | Pro-rata refund of unused premiums may apply, minus fees. |
| Cancellation methods | Submit in writing via email or post, or call for guidance. App-store subscriptions likely need cancellation through Apple/Google. |
| Claims turnaround | Claims typically settled quickly once all information is supplied; Petcover notes fast settlements in FAQs. |
After cancelling
Confirmations to expect
After you submit a cancellation, wait for written confirmation from Petcover showing the cancellation date and any refund amount due.
If you do not receive confirmation within a few business days, follow up by email or phone.
Helpful links
- Petcover NZ FAQs - official cancellation and claims guidance.
- accounts.nz@petcovergroup.com - email for written cancellations and queries.
- Apple: manage subscriptions and Google Play: manage subscriptions - if you subscribed through those stores.
Address
Postal address
Petplan New Zealand (Petcover)
101D Station Road, Penrose, Auckland 1061, New Zealand
Contact details
- Email: accounts.nz@petcovergroup.com
- Phone: 0800 255 426
- Reference: Petcover NZ FAQ page: https://www.petcovergroup.com/nz/faqs/
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.