Cancel Pmi: Step-by-Step Guide

What is Pmi

Overview

PMI (Project Management Institute) is a global professional association for project, program and portfolio management.

PMI provides certifications, professional development, standards, and training partners worldwide.

Primary activities

PMI issues widely recognised credentials (for example PMP, PMI‑SP) and publishes standards and research for project management.

In New Zealand, PMI activity includes local chapters, training partners and member services delivered by PMI global and authorised partners.

How to cancel Pmi

General approach

Cancellation steps depend on what you purchased: a PMI global membership, a PMI exam application, or a course bought from an authorised training partner.

Always check the original purchase confirmation, terms and vendor contact information before starting the cancellation.

Step-by-step cancellation

• Identify what you want to cancel (membership, exam, or course access) and note the purchase date and order number.
• Locate the vendor: PMI global purchases are managed via pmi.org; partner courses are handled by the training provider listed on your receipt.
• Attempt online cancellation or sign in to your account to find cancellation or subscription settings.
• If no online option, email or call the vendor. Keep copies of all correspondence and request written confirmation of cancellation.
• If required, send a signed cancellation request by post to the publicly listed PMI NZ address (see Address section).

By channel

Online: Use account settings or the vendor's customer portal and save confirmation screenshots or emails.

By email/phone/post: Use the contact details on your invoice and include membership ID, order number and clear instruction to cancel.

What happens when you cancel

Access and services

Access to member-only resources or course materials typically ends on the cancellation date or at the end of the paid period.

Some services (for example exam applications or scheduled events) may remain subject to separate terms and deadlines.

Account and data

Your account record is usually retained as required for administrative and legal purposes, but active services cease after cancellation.

Request details about data retention and whether you can export or copy records before cancelling.

Will I get a refund?

Standard refund policy

Refund eligibility depends on where you bought the product: PMI global, a local chapter, or an authorised training partner each has its own policy.

For partner course purchases, refer to the training partner’s terms shown on your invoice; GST is applied on top of listed NZ$ prices.

Exceptions and important factors

• Time since purchase - many vendors have time limits for refunds.
• Usage - if course access or included services were used, full refunds may be reduced or declined.
• Contractual terms - some one‑off course purchases may be non-refundable; check the provider’s terms.
• Statutory consumer rights in New Zealand may affect refund entitlements (see consumer rights section).

Pmi plans and pricing

Summary of available self-paced PMI‑SP courses

Prices below are from PM Training School (a PMI Premier Authorized Training Partner in NZ) and are quoted plus GST.

Check your receipt for the vendor’s specific refund and cancellation terms.

Pricing table

Your consumer rights in New Zealand

Key laws that apply

The Consumer Guarantees Act (CGA) and the Fair Trading Act provide protections for consumers in New Zealand.

These laws cover goods and services supplied to consumers, including many training services, depending on the circumstances.

What you can do

• If a service is not supplied with reasonable care and skill, you may be entitled to remedies under the CGA.
• If you suspect misleading or deceptive conduct, consider raising the issue under the Fair Trading Act.
• Contact the Commerce Commission or Consumer Protection NZ for guidance; keep all records of purchase and communication.

Customer experiences

Positive feedback

Many users report that PMI certifications and partner courses are valuable for career development and recognised internationally.

Students often praise structured self‑paced materials and the convenience of online access options.

Common complaints

Typical issues relate to unclear refund terms, difficulty reaching the correct support team, or misunderstandings about access durations.

Delays in receiving written confirmation of cancellation or refund outcomes are often reported - retain all correspondence to support any dispute.

Documentation checklist

Required documents

• Order number or invoice showing the purchase and vendor details.
• Membership ID or account username associated with the PMI or partner account.
• Proof of payment (receipt, credit card statement or bank transaction).

Helpful supporting items

• Copies of email correspondence with the vendor and any cancellation attempts.
• Evidence of course access usage (logins, timestamps) if relevant to a refund request.
• Signed written cancellation request if sending by post, including the reason and preferred remedy.

Common mistakes

Timing errors

Waiting too long to request cancellation is a frequent mistake; many vendors set strict time limits for refunds.

Always check the cancellation window in the terms of sale immediately after purchase.

Communication errors

Not keeping written records of phone calls or relying solely on verbal confirmations can make disputes harder to resolve.

Another common error is emailing the wrong address; use the contact on your invoice and request a written confirmation.

Comparative recap

Quick comparison table

Recommendations

For purchases from an authorised partner, contact the partner first and escalate to PMI only if the partner cannot resolve the issue.

If you believe your consumer rights in New Zealand have been breached, seek advice from consumer protection agencies listed below.

After cancelling

What to check next

Confirm you received written cancellation confirmation and note any end dates for access or benefits.

Monitor your bank or card statement for expected refunds and follow up with the vendor if refunds are delayed.

Helpful links

• PMI - official site
• Commerce Commission NZ - consumer rights and Fair Trading
• Consumer Protection NZ - practical guidance

Address

Postal address

PMI New Zealand (publicly listed branch postal address):

PO Box 99495, Newmarket, Auckland 1149

Notes about the address

The South Island Branch postal address above is the only publicly listed postal address for PMI New Zealand.

Corporate-level address information indicates PMI (NZ) Limited status as ‘Removed’ in some records; use the postal address shown and your purchase documentation when sending a cancellation request.