Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Racq service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Racq: Easy Method
What is Racq
Overview
RACQ is an Australian membership organisation that provides roadside assistance, insurance, travel bookings and member benefits primarily in Queensland, Australia.
Services include travel arrangements, insurance products and member discounts, with some travel and experiences brokered through third-party suppliers and ClubConnect.
How RACQ operates
RACQ sells products and arranges services through suppliers; many terms and refunds are governed by supplier policies and RACQ's booking terms.
Some member benefits and guarantees are discretionary and exclude certain destinations, including experiences in New Zealand.
How to cancel Racq
Prepare to cancel
Locate your booking reference, membership number and the original payment method before starting a cancellation.
Identify whether your booking is a RACQ-arranged service or directly with a supplier, as this affects the cancellation route and fees.
Step-by-step cancellation
- Contact your RACQ Travel Advisor or the supplier shown on your booking confirmation as soon as possible.
- Explain the reason for cancellation and request the supplier and RACQ cancellation terms in writing.
- Provide necessary documents (booking reference, ID, payment receipt, medical certificate if applicable).
- Ask for a written acknowledgement of cancellation and an estimated timeline for any refund or confirmation of non-refundability.
- If you prefer postal cancellation, send to Member Relations, PO Box 4, Springwood QLD 4127, Australia and keep proof of postage.
What happens when you cancel
Access and services
If a service has not commenced and a cancellation is accepted, access to the booked service is revoked and supplier fees may apply.
If a service has already commenced or been used, RACQ’s terms generally do not allow refunds.
Renewals and data
Membership renewals may continue unless you cancel the membership itself; check your membership renewal terms separately.
RACQ may retain booking and personal data according to its privacy policy; request confirmation if you want records deleted or amended.
Will I get a refund?
Standard refund position
Refunds are generally not available once a tour or service has commenced or been used (for example, tours, packages, theme park tickets, vouchers).
Gift Vouchers and eGift Cards are non-refundable in all circumstances under RACQ/ClubConnect terms.
Exceptions and timing
- Some bookings may be partially refundable before commencement, subject to supplier and RACQ Travel cancellation fees; check your booking terms.
- Cancellation Guarantee may apply in exceptional cases (illness with medical certificate, cancelled flights, extreme weather, bereavement) but is discretionary and excludes New Zealand experiences.
- Refunds must generally be returned to the original payment method; supplier processing can take up to 12 weeks in some cases.
Racq plans and pricing
Plan types
RACQ offers a range of membership and insurance products, plus travel booking services; exact plan names and features vary by product.
Specific New Zealand pricing is not available from RACQ's publicly listed materials and pricing generally appears in AUD for Australian operations.
Pricing table
| Product | Typical Price | Notes |
|---|---|---|
| Membership (roadside assistance) | Varies | Pricing depends on level and location; check RACQ for current rates. |
| Travel bookings (tours, packages) | Varies | Supplier-dependent; cancellation fees may apply. |
| Insurance products | Varies | Premiums vary by policy, risk and member details. |
| Gift Vouchers / eGift Cards | Varies | Non-refundable in all circumstances. |
Your consumer rights in New Zealand
General NZ protections
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act, which cover services supplied in New Zealand.
These laws require services to be provided with reasonable care and skill and match the description given to consumers.
Cross-border and supplier considerations
If RACQ or its suppliers are based in Australia, enforcement of NZ consumer laws can be more complex; remedies may depend on where the contract was formed and where the service is supplied.
If you believe a service was misrepresented or not supplied as promised, seek advice from Consumer Protection NZ or the Citizens Advice Bureau for next steps and dispute channels.
Customer experiences
Positive feedback
Some customers report fast and helpful handling of insurance claims, with staff described as sincere and effective in burglary-related claims.
Positive experiences also include roadside assistance that acted professionally and went above and beyond in difficult conditions.
Negative feedback
Many complaints cite slow or poor customer service, long waits, denied or delayed claims and stress from mishandled insurance cases.
Other issues include unclear advertising, difficulties cancelling policies, and instances of delayed or failed towing or assistance.
Documentation checklist
Essential documents
- Booking confirmation and reference number
- RACQ membership number (if applicable)
- Payment receipt or card statement showing the transaction
- Official ID (driver licence or passport)
Supporting evidence for exceptions
- Medical certificate or hospital records for illness-related cancellations
- Airline cancellation notice or proof of flight disruption
- Bereavement documentation where applicable
- Written correspondence from RACQ or the supplier confirming cancellation terms
Common mistakes
Assuming refunds are available after service start
A common error is expecting a refund after a tour, package or voucher has been used; RACQ’s terms generally exclude refunds once services commence.
Always review whether a booking is refundable before paying to avoid surprise losses.
Failing to follow supplier terms and keep records
Another frequent mistake is not checking supplier-specific cancellation rules and not saving email confirmations or receipts.
Without written proof of terms and payment, disputes can be harder to resolve and refunds may be denied.
Comparative recap
Quick comparison
| Aspect | RACQ (what to expect) | What to check / Alternative |
|---|---|---|
| Refunds after commencement | Generally not available for started services; vouchers non-refundable. | Confirm before booking; consider refundable fare/options if available. |
| Cancellation Guarantee | Available in limited cases (illness, death, flight cancellations) at ClubConnect discretion; excludes NZ experiences. | Obtain supporting documents and request written confirmation of any approval. |
| Refund timing | Supplier-dependent; supplier refunds can take up to 12 weeks. | Ask for supplier processing times and monitor bank statements; escalate if delays exceed quoted timelines. |
| Customer service | Mixed reviews: some fast, helpful responses; others report poor service and delays. | Document all interactions and consider escalation paths or dispute resolution if needed. |
After cancelling
Next steps
Keep a copy of the cancellation confirmation and any supplier communications for your records and potential disputes.
Monitor your bank or card statement for any approved refunds and note the expected processing timelines.
Helpful links and contacts
RACQ cancellation and refunds overview: benefits.racq.com.au - Cancellations & Refunds.
RACQ Travel booking and refund info: travel.racq.com.au - Will I get a refund?.
New Zealand consumer advice: Consumer Protection NZ and Citizens Advice Bureau NZ for local rights and dispute assistance.
Address
Primary postal address for cancellations
Member Relations, PO Box 4, Springwood QLD 4127, Australia.
Send registered post if you require proof of mailing and retain a copy of your cancellation letter.
Alternative correspondence note
There is an alternative address used for motor claims correspondence; it may not be suitable for general cancellations or membership changes.
If in doubt, contact RACQ member services or your Travel Advisor to confirm the correct cancellation address and procedure.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.