Cancel Staysure: Easy Method

What is Staysure

Overview

Staysure is a UK-based travel insurer offering single-trip and annual travel insurance for international travellers, including customers from New Zealand.

The company markets policies that often include cover for pre-existing medical conditions and provides online and phone support.

Who it is for

Staysure is commonly chosen by travellers who want straightforward online purchasing and explicit medical-condition options.

Policies can suit single trips, frequent travellers, and those needing specialised covers such as cruise or winter sports options (policy availability varies).

How to cancel Staysure

Online and phone cancellation

• Locate your policy documents and policy number before contacting Staysure.
• Contact Staysure via their help pages or the customer service phone number shown on your policy documents to request cancellation.
• Explain whether you are within the 14-day cooling-off period and confirm you have not travelled or made/ intend to make a claim.
• Keep any confirmation or reference number sent by Staysure after cancelling for your records.

App-store and third-party purchases

• Staysure does not have a mobile app, so cancellation via App Store or Google Play is generally not applicable for direct sales.
• If a subscription was purchased through an app store or third party, follow the store’s cancellation flow: iOS Settings → Subscriptions, or Google Play → Payments & Subscriptions.
• Provide store confirmation to Staysure if applicable so they can update their records.

What happens when you cancel

Cover and renewals

Once cancellation is confirmed, your travel cover ends from the cancellation date unless Staysure specifies otherwise.

Automatic renewals will stop when you cancel; check confirmation to ensure renewal has been cancelled too.

Data and policy records

Staysure will retain policy records and communications as part of their business records; keep copies of your cancellation confirmation.

If you have an ongoing claim or intend to make one, cancelling may affect claim handling - notify Staysure and follow their guidance.

Will I get a refund?

Within the 14-day cooling-off period

• If you cancel within 14 days of issue or receipt of documents (whichever is later) you are entitled to a full premium refund provided you have not travelled and have not made or intend to make a claim.
• Requesting the refund requires contacting Staysure and confirming the policy has not been used; keep written confirmation.
• Reference: Staysure cancellations.

After the cooling-off period

• No refund is normally provided after the 14-day cooling-off period unless Staysure exercises discretion in exceptional circumstances (for example bereavement or changes causing declined medical cover).
• Annual policies cancelled after the cooling-off period do not receive pro-rata refunds for unused months.
• When disputing a refusal you may consider available consumer options in New Zealand (see rights section).

Staysure plans and pricing

Policy types

Staysure offers multiple types of travel insurance policies such as single-trip and annual multi-trip covers, plus specialised covers (availability and features vary by policy).

Exact policy inclusions and eligibility depend on the product and your answers at purchase.

Pricing and quotes

Exact pricing in New Zealand dollars is not published publicly; quotes are typically provided in GBP for UK/European sales.

Request a personalised quote via Staysure’s website or contact support for NZ-specific pricing and options.

Your consumer rights in New Zealand

Key laws that apply

New Zealand consumer protection laws require services to be fit for purpose and not misleading under the Consumer Guarantees Act and Fair Trading Act.

Insurers must make cancellation terms clear and must not misrepresent cover; the 14-day cooling-off practice aligns with local expectations.

What you can do if terms seem unfair

• If you believe cancellation terms or fees are unfair, you can seek remedies including a chargeback, raise a Disputes Tribunal claim, or notify the Commerce Commission.
• Useful guidance on travel insurance and consumer rights is available from New Zealand consumer sites.
• Reference: Consumer Protection - travel insurance

Customer experiences

Positive feedback

• Users often praise Staysure’s user-friendly website and clear information, plus a straightforward online form.
• Customer service is frequently described as professional, helpful and patient on both phone and online channels.
• Many customers highlight competitive pricing and good value, especially for those with pre-existing medical conditions.

Negative feedback

• Some reviewers feel policy exclusions have increased over time, reducing perceived value of cover.
• Claims processing can be slow in some cases; reviews mention delays of several months for certain claims.
• There are occasional reports of renewal price increases or mismatches in issued policy details.

Documentation checklist

Before you cancel

• Policy number and purchase date.
• Full name of insured and travel dates.
• Copy of policy documents or emails showing terms and cooling-off period.

If you need to claim or show exceptional circumstances

• Proof you have not travelled (boarding passes, flight cancellations) if claiming refund in cooling-off period.
• Evidence of exceptional circumstances (e.g. death certificate for bereavement, medical letters for declined medical cover).
• Any correspondence or claim reference numbers from Staysure.

Common mistakes

Missing the cooling-off window

A common error is assuming you can get a refund after the 14-day cooling-off period. Staysure generally provides a full refund only within that window and only if you have not travelled or made/intend to make a claim.

Check dates carefully - the 14 days starts from issue or receipt of documents, whichever is later.

Assuming app-store cancellation applies

Because Staysure does not have an official mobile app, cancelling via App Store or Google Play is usually not relevant for direct policies.

If a purchase was routed through an app store or third party, follow that store’s subscription cancellation flow and notify Staysure with proof.

Comparative recap

Summary

Key points at a glance: full refund within 14 days if unused, no routine refunds after that, and annual policies get no pro‑rata refunds once cooling-off ends.

Exceptional refunds may be granted at Staysure’s discretion in limited situations.

Quick comparison table

After cancelling

Next steps

Keep your cancellation confirmation and any refund correspondence in case of disputes or for tax/expense records.

If you need new cover, shop for alternative policies promptly to avoid gaps in protection.

Useful links

• Staysure - All about cancellations
• Staysure - App information
• Consumer Protection NZ - Travel insurance
• Consumer NZ - Travel insurance guidance

Address

Correspondence address

Staysure

Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton NN4 7YB, UK

Notes

No specific New Zealand postal address was located; the UK address above is used for correspondence by many international policyholders.

If you need a local contact, request regional guidance from Staysure customer service when you call or email.