Cancel Autosure: Easy Method

What is Autosure

Overview

Autosure is a New Zealand vehicle protection brand offering Mechanical Breakdown Insurance (MBI) and comprehensive car insurance products.

Some Autosure policies are sold via dealers, web channels, or underwritten by third parties such as Vero for comprehensive cover.

Typical coverage

MBI generally covers major mechanical and electrical failures subject to terms, exclusions and servicing requirements.

Comprehensive car insurance (Vero underwritten) covers broader loss events but follows its own cancellation and claims rules.

How to cancel Autosure

General rule

You may cancel an Autosure policy by giving written notice. Written notice is the primary method stated in Autosure guidance.

If you purchased via a dealer, the dealer can usually assist with cancellation steps or forward your written notice.

Step-by-step cancellation

• Prepare a written cancellation request stating your name, policy number, vehicle details and reason for cancellation.
• Send the written notice by post to Autosure: PO Box 33 1248, Takapuna, Auckland 0740, New Zealand.
• Include copies of the policy schedule and proof of purchase to speed processing.
• Keep a copy of your cancellation letter and proof of postage or delivery for your records.
• If you bought through a dealer, notify the dealer in writing and request confirmation they have notified Autosure.

What happens when you cancel

Access and cover

Once Autosure accepts cancellation, your policy cover will cease from the cancellation date specified or the date Autosure processes the request.

Ensure you keep confirmation of cancellation from Autosure or the dealer to prove end of cover if needed.

Renewal and data

When a policy is cancelled it will not automatically renew; you must actively purchase replacement cover if required.

Your policy details and any correspondence are retained in Autosure records per their administration processes.

Will I get a refund?

Mechanical Breakdown Insurance (MBI)

Full refund is available only if you cancel within the first 15 days of the policy start and no claim has been made.

After the first 15 days, MBI policies generally do not provide a refund for the unused portion.

Comprehensive car insurance (Vero underwritten)

For comprehensive car insurance, you may get a full refund if you cancel within the first 21 days and no claim has been made.

Outside that 21-day window a refund is unlikely and will depend on the policy terms and underwriter practice.

Autosure plans and pricing

Summary of common plans

The table below summarises typical plans and representative price ranges. Exact premiums vary by vehicle, term, excess and cover tier.

Pricing notes

Autosure does not publish fixed prices online; dealer quotes and vehicle specifics determine the final premium.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, goods and services must be fit for purpose and as described, and dealers remain responsible for remedies where applicable.

The existence of a paid MBI or warranty does not remove the dealer's or seller's CGA obligations to fix pre-existing faults.

Practical advice

Review policy wording for exclusions, servicing requirements and pre-existing condition exclusions before cancelling or claiming.

If a claim is declined and you believe CGA applies, you can seek advice or dispute resolution via consumer protection channels.

Customer experiences

Positive reports

Some customers report high satisfaction, prompt claims handling and valuable payouts for major failures.

Examples include positive reviews and forum posts where engine or major component failures were paid with modest excesses.

Negative reports

Other customers note strict exclusions (eg, chassis, catalytic converters, cambelts) and service requirements that can void cover.

Some feedback highlights non-transferability, limited refunds and disputes over pre-existing faults; read terms carefully.

Documentation checklist

Essential documents

• Policy schedule and full policy wording (keep original and copies).
• Proof of purchase or payment receipt for the policy premium.
• Vehicle service records and maintenance invoices showing compliance with servicing requirements.

Supporting documents

• Any claim history or previous communications with Autosure or your dealer.
• Photographic evidence of issues where relevant and a copy of your ID (driver licence).

Common mistakes

Missing servicing records

Failing to keep or provide required service records is a frequent reason claims are declined or cover voided.

Always retain invoices and logbook stamps to demonstrate compliance with policy conditions.

Assuming pre-existing faults are covered

Many policies exclude pre-existing defects. Cancelling or claiming without checking this can lead to refusal.

Also avoid assuming refunds are available beyond the stated refund windows (15 days for MBI, 21 days for some comprehensive policies).

Comparative recap

Quick comparison

The table below contrasts key cancellation and refund features for common Autosure plans to aid a quick decision.

How to read the table

Use the cancellation window and refund columns to check whether you qualify for a full refund before sending your written notice.

After cancelling

Next steps

Keep written confirmation of cancellation and any correspondence from Autosure or the dealer for your records.

If you need replacement cover, arrange it before your next drive to avoid being uninsured.

Helpful links and contacts

Autosure FAQs and support: Autosure FAQs.

Autosure car insurance product page (Vero): Autosure Car Insurance.

Address

Postal address for cancellations

Send written cancellation requests to:

PO Box 33 1248, Takapuna, Auckland 0740, New Zealand.

Record keeping

Always keep a copy of the sent letter and proof of postage or delivery confirmation after you send your cancellation notice.