Cancel Trade Me: Easy Method

What is Trade Me

Overview

Trade Me is New Zealand’s largest online marketplace for buying and selling goods, property, jobs and services.

It provides both casual listing options and paid subscription-based stores for businesses.

Main services

Key services include private sales listings, business (in-trade) listings, and Trade Me Stores for regular sellers.

Additional paid extras and success fees apply depending on the service and item sold.

How to cancel Trade Me

Cancel a Trade Me Store subscription

• Sign in to your Trade Me account and go to My Trade Me > Stores or Subscriptions.
• Select the store subscription you want to cancel and choose the cancel or turn off auto-renew option.
• Follow on-screen prompts to confirm cancellation and keep a screenshot or confirmation number.

Cancel other Trade Me services and accounts

• For individual listings, remove active listings manually before your subscription ends if you don’t want renewals.
• Contact Trade Me Help Centre or chat for account closure or if you cannot cancel online.
• If you prefer post, note Trade Me’s general postal address and include account details (see Address section).

What happens when you cancel

Access and listings

When you cancel a subscription, existing active listings may remain until their paid period ends unless you remove them manually.

Store features and subscriber-only tools will be disabled after the current billing period completes.

Renewal and billing

Cancellation stops future renewals; you will not be billed again after the current paid period expires.

Check final billing records and your account summary to confirm no further charges are scheduled.

Data and account retention

Trade Me retains account and listing data according to its policies; you may still access your account unless you request full closure.

Request account deletion through Trade Me support if you want data removed, subject to legal and operational retention rules.

Will I get a refund?

General refund policy

In most cases, cancelling a subscription prevents future charges but does not produce a refund for time already paid.

One-off fees such as a store setup fee are typically non-refundable, except in exceptional circumstances.

Common exceptions and actions

• If Trade Me has materially breached its terms, you may be entitled to a remedy including a refund - contact support promptly.
• If you believe a charge is incorrect, gather receipts and contact Trade Me support to request an investigation.
• Use your bank or card provider dispute process only after you’ve exhausted Trade Me’s support channels.

Trade Me plans and pricing

Current published plans

Additional pricing notes

• General Marketplace listing fees are free to list for casual sellers; success fees apply when items sell.
• Example success fees: around 7.9% of item price (max NZ$499) for general items; business sellers have tiered fees of 5.9%, 7.9%, 9.9%, or 11.9% with a NZ$499 cap.
• Optional listing extras (Gallery, Subtitle, Feature Combo) have specific additional fees.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, services must be provided with reasonable care and skill and be fit for purpose when supplied to consumers.

If Trade Me’s service is defective or misrepresented, you may be entitled to remedies such as repair, replacement, or refund.

Fair Trading Act and other protections

The Fair Trading Act prohibits misleading or deceptive conduct and false representations in trade.

If advertising or service descriptions were misleading, you can raise a complaint with Trade Me and, if needed, the Commerce Commission or Consumer Protection agencies.

Practical steps to exercise rights

• Collect evidence: screenshots, invoices, dates and correspondence.
• Contact Trade Me support first, then escalate to external dispute resolution if unresolved.

Customer experiences

Positive reports

Many users find Trade Me’s Help Centre and live chat effective for straightforward cancellations and billing questions.

Business sellers often value store features and visibility despite ongoing fees.

Negative reports

Some users report delays in refunds or confusion about which fees are refundable after cancelling subscriptions.

Occasionally account closures or fee disputes require multiple contacts with support to resolve.

Documentation checklist

Before contacting Trade Me

• Account email and username.
• Invoice or billing statement showing the subscription charge.
• Listing IDs or store name if cancelling a store or listings.

For disputes or refunds

• Dates of transactions and screenshots of relevant pages.
• Copies of any correspondence with Trade Me support.
• Bank or card statements if you need to reference charges.

Common mistakes

Failing to cancel auto-renew

Many users cancel listings but forget to turn off auto-renew for subscriptions, leading to unexpected charges.

Always check the subscription or store settings to confirm auto-renew is disabled and keep confirmation evidence.

Assuming immediate refunds

Some people expect immediate pro-rata refunds upon cancellation; Trade Me generally stops future billing but does not refund prior unused time.

If you believe you have a special case, provide clear evidence and request escalation in writing.

Comparative recap

Summary table

Key takeaways

• Cancel online and keep confirmation to avoid surprises.
• Expect that most pre-paid time is not refunded unless there is a clear fault.

After cancelling

What to check immediately

• Confirm cancellation email or screenshot and check future billing schedule.
• Remove or end active listings if you do not want them to remain live.

Helpful links and follow-up

• Trade Me Help Centre - support articles and contact options.
• Trade Me Terms - service terms and billing details.
• Trade Me contact page - chat and escalation routes.

Address

Postal address

P O Box 11042, Manners Street, Wellington 6142, New Zealand

Note: Trade Me’s website does not explicitly list a dedicated postal cancellation address; this is their general postal address.

Recommended contact method

For fastest resolution use the Help Centre or live chat to cancel or close accounts and to request refunds or data deletion.

If you send a postal request, include full account details, what you want cancelled, and copies of relevant invoices.