Cancel 2Degrees: Easy Method

What is 2Degrees

Overview

2Degrees is a New Zealand telecommunications provider offering mobile, broadband and related services to residential and business customers.

The company provides Pay Monthly and Prepaid mobile plans, group plans, device sales and broadband services across New Zealand.

Core services

Services include mobile voice and data plans (including carryover and unlimited options), prepaid plans, and home broadband with supplied modems and extenders.

They also sell devices (with interest-free payment options) and provide consumer support and warranties.

How to cancel 2Degrees

Phone cancellations (required)

• Pay Monthly mobile: call 200 from a 2degrees mobile, or 0800 022 022 (NZ), or +64 22 200 2000 (overseas).
• Broadband plans: call 0800 022 022 (NZ) or +64 22 200 2000 (overseas) to cancel broadband and related services.
• There is currently no way to cancel via the 2degrees app or website; cancellation must be completed by phone.

Device and online order returns

• Change your mind: for online device purchases you must call within 7 days of receiving the device to start a return.
• The device must be packaged “like new” (sealed, undamaged). If accepted, 2degrees will provide a courier bag and next steps.

What happens when you cancel

Service access and final billing

When you cancel a Pay Monthly plan you remain liable for charges up to your next billing date.

Your final bill will include usage, outstanding device payments (if applicable), and any early‑termination or plan-related charges.

Equipment and discounts

Canceling broadband may forfeit plan discounts and you may be required to return any supplied modem or Wi‑Fi extenders.

If interest‑free device payments apply, returned devices in acceptable condition can remove ongoing charges; otherwise device cost may be added to your final bill.

Will I get a refund?

Network Guarantee and pay monthly refunds

Under the 2degrees “Network Guarantee” for Pay Monthly plans, if you’re dissatisfied within 30 days they may refund your plan fee and interest‑free phone payments, subject to terms.

Returned interest‑free phones must be in like‑new condition; if not, the device cost can be added to your final bill. Refunds may be processed up to three weeks after the final bill.

Change‑of‑mind and account credit refunds

For device returns within 7 days and in like‑new condition you may receive a refund or account credit once the device is accepted for return.

If you have credit on your account (prepaid or overpayment), request a refund by emailing 2degrees with your account details; refunds are usually processed in 5 - 10 business days depending on your bank.

2Degrees plans and pricing

Current plan list

All pricing is in NZD, per calendar month, and accurate as of late‑2025 / early‑2026.

Price table

Your consumer rights in New Zealand

Statutory protections

Device faults are covered by the Consumer Guarantees Act 1993; if a device is faulty 2degrees will arrange collection for repair or replacement in line with your rights.

For Apple devices, manufacturer's warranty applies separately and faults are handled under Apple’s warranty as well as your CGA rights as appropriate.

Complaints and dispute resolution

Raise complaints with 2degrees first. If you remain unsatisfied you can escalate to the Telecommunications Dispute Resolution (TDR) scheme at no cost.

2degrees adheres to the TCF Customer Complaints Code: they must acknowledge complaints within 3 working days and aim to resolve within 20 working days (30 if third parties involved).

Customer experiences

Positive feedback

Some customers report helpful and knowledgeable in‑store staff and polite, effective support in individual cases.

There are examples of prompt problem resolution and courteous service from named staff at particular stores.

Common criticisms

Many reviews report poor customer service: long hold times, rude or unhelpful agents, and difficulties with cancellations.

Billing problems (double charges, unexpected fees, plan changes without consent) and complaints about network reliability are also frequently mentioned.

Documentation checklist

What to have ready before calling

• Account number or phone number on the account.
• Full name on the account and date of birth or ID as required for verification.
• Device IMEI if returning a device, and proof of purchase or delivery date for change‑of‑mind returns.

Proof and follow‑up items

• Final bill screenshot or recent invoice reference for billing queries.
• Courier tracking and return-authorisation details if you send back a device.
• Keep written notes of call date, agent name and reference number for escalation.

Common mistakes

Assuming online cancellation is possible

Customers often try to cancel via the app or website; at present 2degrees requires phone cancellation.

Calling the correct number is essential - use 200 from a 2degrees mobile or the NZ/international numbers above.

Returning devices without calling first

Trying to post a device back without calling for authorisation can result in the return being rejected and device charges remaining on your bill.

Also, not packaging the device “like new” can void refunds or lead to device cost being charged on your final bill.

Comparative recap

Quick comparison

After cancelling

Next steps

Keep your final bill and any return authorisation confirmation until refunds or device returns are complete.

Confirm disconnection date and any obligations such as returning equipment or paying outstanding device balances.

Helpful links

• How to cancel Pay Monthly, broadband or power (2degrees)
• Returns and change‑of‑mind device returns (2degrees)
• Network Guarantee (30 days) (2degrees)
• How to request a refund (2degrees help)
• Complaints and TDR escalation (2degrees)

Address

Mailing address for formal notices

Two Degrees Mobile Limited, PO Box 8355, Symonds Street, Auckland 1150, New Zealand.

This PO Box is suitable for formal cancellation notices sent by post.

Notes on physical visits

The street address is commonly used for customer service but is less appropriate for formal cancellation by post; contact by phone is the required cancellation method.

Keep records of any mailed notice and proof of postage when sending cancellations by post.