Cancel AUSSIE BROADBAND online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Aussie Broadband service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Aussie Broadband: Easy Method
What is Aussie Broadband
Overview
Aussie Broadband is an Australian internet service provider offering NBN, fixed wireless, mobile and related services.
The company is known for retail broadband plans, customer support channels in Australia, and online account tools.
Services
Services include home and business internet, mobile data (including eSIM options) and hardware sales or rentals.
Pricing and specific plan availability can vary by region and may not list NZ-specific prices on their Australian site.
How to cancel Aussie Broadband
Phone cancellation (required)
- The primary account holder must CALL Customer Service on 1300 880 905 to close a service.
- Cancellations require verbal confirmation via a verification code supplied during the call.
- Cancellations cannot be completed via email; the phone call is mandatory for closure.
Other notes and options
- Cancelling through the MyAussie® app (App Store or Google Play) is not supported; users must call to cancel.
- Postal correspondence is available for formal confirmation or disputes: Aussie Broadband, PO Box 3351, Gippsland Mail Centre VIC 3841, Australia.
- Keep a record of the cancellation call time, the name of the agent, and any confirmation or reference number provided.
What happens when you cancel
Service access and stop date
Your service will be disconnected on the cancellation date agreed during the call or on the account's scheduled stop date.
Confirm the exact disconnection date during the phone call to avoid unexpected outages or overlap.
Final billing and equipment
Final billing is calculated on a pro-rata basis: you pay only for days the service was active in the final billing period.
If you have rented or purchased hardware under contract, ask about return procedures and any early termination charges.
Will I get a refund?
Pro-rata refunds and credits
Refunds are given on a pro-rata basis for mid-month cancellations, billing errors, or unused prepaid periods; unused portions may be credited or refunded.
Credits can also apply for lengthy outages in some situations (verified sources indicate credits for outages of 2+ days may be available).
Exceptions and limits
- There is no clear statement from Aussie Broadband of a 14-day no-questions-asked refund policy for their services.
- Early termination fees may apply if a contract term remains; check your specific agreement for any charges.
Aussie Broadband plans and pricing
Overview
Plan names, speeds and pricing are published on Aussie Broadband’s site for Australian customers.
No definitive NZD pricing for 2024/2025 was found in the verified sources; some items (like an AussieRoam eSIM) showed prices in AUD.
Notes on pricing
If you need exact NZD conversions or a New Zealand offer, contact customer service before signup or cancellation.
Expect variability based on plan type, promotions, and currency conversion if billed from Australia.
| Plan type | Indicative NZ price | Notes |
|---|---|---|
| Home broadband (NBN/fixed wireless) | Varies | Pricing varies by plan and region; no NZ-specific prices found |
| Mobile / eSIM | Varies | Example: AussieRoam eSIM listed from $2.95 (likely AUD) in sources |
| Business plans | Varies | Contact sales for tailored quotes |
Your consumer rights in New Zealand
Relevant New Zealand laws
If you are in New Zealand, the Consumer Guarantees Act and Fair Trading Act provide consumer protections for goods and services supplied within NZ.
These laws cover issues such as services being fit for purpose and provided with reasonable care and skill.
Cross-border considerations
Aussie Broadband is an Australian company; cross-border consumer issues can be more complex and may limit direct application of NZ-specific remedies.
If you have a dispute, consider seeking local legal advice or contacting a NZ consumer advice service for guidance.
Customer experiences
Positive feedback
Some customers praise smooth provider switches, reliable connections and good customer service responses in specific cases.
Examples include reports of stable speeds after switching and positive comments about value and support.
Common complaints
Negative reviews frequently mention slow or unreliable speeds, outages, and performance below advertised levels.
There are also reports of long hold times, unresolved issues with support, and billing problems including charges after cancellation.
Documentation checklist
Essential items to have ready
- Account number and primary account holder full name.
- Registered phone number and email address on the account.
- Last invoice or billing statement (showing any prepayments).
Optional but helpful documents
- Proof of identity if requested during the call (e.g., driver's licence details).
- Equipment serial numbers and rental agreements for any modems or routers.
- Written records of prior support calls or fault references if you plan to dispute charges.
Common mistakes
Trying to cancel via unsupported channels
Many customers assume email or the MyAussie® app will close an account; Aussie Broadband requires a phone call by the primary account holder.
Attempts to cancel by other means can lead to continued billing or delays in closure.
Not confirming verification or keeping no record
Failing to obtain a confirmation reference, agent name, or disconnection date can make disputes harder to resolve later.
Always note the time of call and any verification code or reference given during the cancellation call.
Comparative recap
Quick comparison
The table below summarizes key points customers typically check before cancelling or switching providers.
| Feature | Aussie Broadband (what to expect) |
|---|---|
| How to cancel | Phone only (primary account holder) - CALL 1300 880 905 |
| App-based cancellation | Not supported via MyAussie® app |
| Refunds | Pro-rata refunds or credits for unused periods and some outage credits; no advertised 14-day unconditional refund |
| Equipment returns | May require returns and checks; follow instructions given during cancellation |
After cancelling
What to check immediately
Confirm the disconnection date, final balance, and whether any equipment must be returned to avoid charges.
Request written confirmation (email or reference) of the cancellation and the call agent’s name for your records.
Useful links
- Aussie Broadband - Closing your account (Help Centre)
- Customer reviews (Trustpilot)
- Consumer.org.nz - New Zealand consumer advice
Address
Postal address for formal correspondence
Aussie Broadband, PO Box 3351, Gippsland Mail Centre VIC 3841, Australia.
When to use the postal address
Use the postal address for formal complaints, disputes, or when you need to send signed documents that cannot be accepted by phone or email.
Keep copies of any posted documents and use tracked postage where possible.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.