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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Converge service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Converge: Easy Method
What is Converge
Overview
Converge (Explore, Book, Connect) appears to be a New Zealand service operated by Convergence Communications & Marketing Ltd, offering subscriptions through a web portal and a free app on the NZ App Store.
The service model and exact product lineup are not fully documented in public NZ pricing sources for 2024 - 2025.
Service type
Converge is provided as an online subscription-based service; the app is available to download in New Zealand.
Specific details about plans, pricing or in-app purchases were not publicly listed in the available sources.
How to cancel Converge
Direct web subscription (Converge terms)
- Log in to your Converge account and locate the subscription or billing section.
- Follow the account or subscription settings to give notice of non-renewal, or use the provider's contact method (website form or support email) if no in-account cancel button exists.
- Keep written confirmation of your cancellation and note the subscription end date; the service continues until the end of the paid period.
- Check the Converge terms for any fixed-term commitments or early-termination clauses before cancelling.
App Store / Google Play subscriptions
- No specific Converge cancellation instructions via App Store or Google Play were found in available sources.
- If you subscribed through Apple or Google, cancel the subscription via your Apple ID or Google Play account settings.
- Apple support for cancelling subscriptions: Apple - manage subscriptions.
- Google Play support for cancelling subscriptions: Google Play - cancel subscriptions.
What happens when you cancel
Access and service period
If you cancel a direct subscription, Converge's terms state the service continues until the end of the current subscription period.
You retain access for the remainder of any paid period; your subscription will not renew after that period unless you re-subscribe.
Billing and data
- Fees already paid for the subscription period are not refundable according to Converge's policy.
- Check Converge's privacy and terms for how your account data and any stored information are handled after cancellation.
- Retain copies of billing statements and confirmation messages in case of disputes about post-cancellation charges.
Will I get a refund?
Official policy
Converge's published policy states that fees for cancelled subscriptions are not refundable.
The policy applies to cancellations made at any time; payments already taken for the subscription period are retained.
Practical exceptions and disputes
- User reports indicate refunds or rebates are rarely offered even when service was unavailable for extended periods.
- If service was not provided or was materially deficient, document outages and raise the dispute in writing with Converge first.
- If the provider does not resolve a valid dispute, escalate to NZ consumer authorities (see links below) or consider the Disputes Tribunal for monetary claims.
Converge plans and pricing
Available plan information
No public NZD pricing for Converge plans was found in 2024 - 2025.
The app is free to download on the NZ App Store and no in-app purchases or subscription costs were listed in the sources found.
Pricing notes
Because there is no public pricing data, entries below are marked as 'Varies'. Verify current pricing in your account or on Converge's official site before subscribing.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Converge subscription (web / app) | Varies | No public NZD pricing found; app free to download; check your account for exact plan pricing. |
Your consumer rights in New Zealand
Key rights
In New Zealand, consumers have protections that may apply to services, including rights for services to be provided with reasonable care and skill.
Misleading or deceptive conduct is prohibited under the Fair Trading Act; review the Consumer Guarantees Act and Fair Trading Act for your specific situation.
Escalation options
- Raise the issue with Converge in writing and keep records of communications and evidence.
- If unresolved, contact the Commerce Commission for guidance: Commerce Commission.
- Use the government consumer information site for next steps and dispute options: consumerprotection.govt.nz.
- For monetary claims, consider the Disputes Tribunal or seek free advice from the Citizens Advice Bureau: Citizens Advice Bureau.
Customer experiences
Common complaints
- Frequent service outages and slow or unstable connections reported by multiple users.
- Customer service described as unresponsive and disorganised, with repetitive or generic replies.
- Cancellation and ticket-handling problems reported, including tickets closed without resolution.
- Refunds or rebates are reportedly rarely offered even when service was not available.
Reported positives
There were no substantive positive reviews in the available sources for the New Zealand operation of Converge.
As with any provider, experiences can vary; check recent reviews and community feedback before making decisions.
Documentation checklist
What to collect
- Account name, account number or email used to subscribe.
- Subscription start and end dates, plan names and pricing screenshots.
- Invoices, payment receipts and bank or card statements showing charges.
- Records of outages: dates, times, screenshots, speed tests and error messages.
- All support communications, ticket numbers and confirmation messages.
How to present it
- Organise documents chronologically and highlight the key entries or charges in dispute.
- Provide a short timeline and a clear request (refund, rebate, cancellation confirmation) when contacting support or an authority.
Common mistakes
Mistakes when cancelling
Not keeping written confirmation of cancellation is a frequent mistake; verbal assurances are hard to prove.
Another common error is assuming an account is cancelled without checking the subscription end date and renewal status.
Billing and communication mistakes
Failing to document outages, ticket numbers and dates weakens a refund or dispute case.
Also, neglecting to check whether the subscription was taken via the app store or directly can lead to the wrong cancellation route being used.
Comparative recap
Feature comparison
The table below summarises how Converge compares to typical consumer expectations in New Zealand for subscription services.
Notes on comparison
Entries are based on publicly available NZ information and user reports; verify current service details directly with Converge.
| Feature | Converge (NZ information) | Typical NZ expectation |
|---|---|---|
| Cancellation policy | Cancel at any time with timely notice; service continues to period end. | Ability to cancel; clear in-account cancellation and confirmation expected. |
| Refunds | Fees for cancelled subscriptions are not refundable; user reports of no rebates for outages. | Refunds/credits may be expected if a service is not provided or is defective. |
| Pricing transparency | No public NZD pricing found; app free to download; pricing marked 'Varies'. | Clear pricing and terms visible before subscribing. |
| Customer support | Multiple user reports of slow or unhelpful support and ticket issues. | Responsive and documented customer support with escalation options. |
After cancelling
Things to check
- Confirm you received written cancellation confirmation and note the final service end date.
- Check your bank or card statements for any unexpected post-cancellation charges.
- Keep all cancellation-related documents for at least several months in case of disputes.
Further steps and useful links
- If you need consumer guidance, see consumerprotection.govt.nz.
- For regulatory complaints or advice: Commerce Commission.
- If you subscribed through Apple or Google, use the official pages to manage or dispute store-based subscriptions: Apple support, Google Play support.
Address
Postal address
Converge (Convergence Communications & Marketing Ltd)
PO Box 125, Christchurch, New Zealand
How to contact
No specific cancellation postal address was located in public sources; use your account portal or the provider's published contact channels where available.
If you cannot resolve a billing or service issue, follow the escalation steps above and keep all documentation to support your case.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.