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Cancel EARTHLINK
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Earthlink service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Earthlink: Easy Method
What is Earthlink
Overview
EarthLink is an internet service provider offering home and small-business internet services, including legacy offerings from NetZero and upgraded fibre services in some areas.
The company provides customer support, billing, and equipment (such as routers) and operates under terms and help-centre policies available online.
Service scope
EarthLink’s public documentation focuses on service terms, cancellations, returns, and billing procedures rather than local New Zealand pricing details.
Some EarthLink processes (cancellations, refunds, equipment returns) follow standard US-based workflows and help articles linked from their support sites.
How to cancel Earthlink
Accepted cancellation methods
- EarthLink does not accept cancellations by email alone. Acceptable methods include voice call or a written request sent by fax or mail.
- Web cancellation is not explicitly supported in EarthLink documentation; do not rely solely on web forms unless you receive a confirmation Case ID.
Step-by-step cancellation process
- Prepare your account number, desired cancellation date, and the date of your cancellation request.
- Call EarthLink for voice cancellation. The representative will verify your identity, offer retention (save) options, confirm the inactivation date, disclose any early termination fees, and then issue a Case ID (confirmation number).
- Alternatively, send a written request by fax or mail that includes your account number, desired cancellation date, request date, and a signature (handwritten signature recommended).
- Keep the Case ID or any mailed/faxed confirmation. Written requests missing required elements may prompt a follow-up phone call.
- For legacy NetZero/EarthLink procedures, customers were instructed to call 1-800-719-14660 and obtain a confirmation of cancellation by fax or mail; keep this confirmation for your records.
What happens when you cancel
Service termination timing
When a cancellation is accepted, EarthLink typically terminates service at the end of the current billing period unless another inactivation date is agreed during the cancellation call.
Confirm the exact termination date with the representative and keep the Case ID as proof of the agreed date.
Account handling and equipment
Billing may continue through the end of the billing period and any outstanding charges (activation, early termination fees) remain payable per your contract.
EarthLink requires return of rented equipment (routers). Failure to return equipment within specified windows can trigger non-return fees.
Will I get a refund?
General refund rules
EarthLink’s Activation Fee is non-refundable. Customers are responsible for the activation fee and the first monthly invoice.
Unused data in the first month is not refundable; unused data after the first month may be refunded per EarthLink billing policy.
Equipment and timing exceptions
- Refunds for router returns: refunds are processed about 7 days after the router is received and processed.
- If a router is not returned within 30 days, a non-returned-router fee is charged. Returns made between days 31 - 50 may have the non-returned-router fee refunded if the device is returned in good condition.
- Refunds are issued back to the original payment method: credit card (often immediate or within 3 days), bank draft/check (may be held ~20 days), or prepaid card (possible but only if the physical card still exists).
Earthlink plans and pricing
Availability of New Zealand pricing
No publicly available EarthLink service pricing in New Zealand (NZD) was found for 2024/2025 in EarthLink’s public resources.
Sources located were either from other countries or lacked NZ-specific pricing details; therefore NZ prices are not listed on EarthLink sites.
Typical plan categories
EarthLink offers a variety of plan categories globally (for example: DSL, fiber, wireless), but NZ-specific plan names and prices are not publicly listed.
| Plan type | Price (NZD) | Notes |
|---|---|---|
| ADSL / DSL | Varies | No NZ-specific pricing publicly available |
| Fibre | Varies | Pricing varies by region and is not listed for NZ |
| Wireless / Mobile | Varies | Pricing not available for New Zealand customers |
Your consumer rights in New Zealand
Statutory protections
EarthLink documentation does not state a specific 14-day cooling-off period or automatic statutory refund right in New Zealand.
For defective services or significant misrepresentation, New Zealand consumers generally rely on local consumer protection laws such as the Consumer Guarantees Act and the Fair Trading Act.
Practical guidance
- Document all communications (dates, names, Case ID) to support any dispute under NZ consumer law.
- If you believe services are defective or misrepresented, consider contacting NZ consumer protection authorities or seeking independent advice on your rights under local law.
Customer experiences
Positive feedback
Many customers praise EarthLink installers and technicians as knowledgeable, professional, and punctual - especially for fibre installs.
Some reviewers also commend friendly and clear customer-service interactions with no hidden costs reported in positive cases.
Negative feedback
Common complaints include billing errors, being charged after cancellation, and long refund delays (reports of 6 - 8 weeks in some cases).
Customers also report difficulties obtaining cancellation confirmation, missed installation appointments, and frustrations with equipment return policies and hidden early cancellation fees.
Documentation checklist
Essential items to prepare
- Account number (exactly as shown on invoices).
- Desired cancellation date and the date you submit the request.
- Handwritten signature on mailed or faxed cancellation requests (if possible).
Helpful supporting items
- Copies/screenshots of recent bills, service agreements, and any prior cancellation requests.
- Tracking or proof of return for routers or other equipment; keep receipts and serial numbers.
- Case ID or confirmation number from EarthLink voice or written confirmation.
Common mistakes
Relying on email alone
Many users assume email will cancel their service. EarthLink does not accept cancellations by email alone, so relying on email can leave your account active and billed.
Always follow up with an accepted method (phone, fax, or mail) and obtain a Case ID.
Not returning equipment or missing required details
Failing to return routers within the required window commonly results in non-return fees and delayed refunds.
Sending written cancellations missing account number, dates, or signature may trigger follow-up calls and delay processing.
Comparative recap
Quick comparison
The following table summarises key cancellation and refund characteristics for EarthLink versus general expectations from other ISPs.
| Feature | EarthLink | Typical other ISPs (general) |
|---|---|---|
| Cancellation methods accepted | Phone, fax, mail (no email alone; web not explicitly supported) | Phone, web form, email, sometimes in‑store |
| Confirmation | Case ID provided; keep as proof | Confirmation email or number common |
| Refund timing | Router refunds ~7 days after return; other refunds vary by payment method | Varies; many ISPs refund within 7 - 30 days |
| Activation fee | Non-refundable | Often non-refundable but depends on provider |
After cancelling
What to keep
Keep the Case ID, any confirmation letters, proof of equipment return, and a copy of your cancellation request for at least several months.
Monitor your bank or card statement for any unexpected charges after the cancellation date and be ready to dispute them with your Case ID.
Helpful links
- EarthLink Terms and Conditions
- EarthLink Cancellation Policy (KB)
- EarthLink Billing FAQ
- Legacy NetZero/EarthLink cancellation guidance
Address
Mailing address (US)
EarthLink
1375 Peachtree St., Level A, Atlanta, GA 30309, USA
Notes on mailing from New Zealand
No New Zealand-specific postal address for cancellations was found; the available mailing address appears to be in the USA and is likely used for written cancellation requests.
If you mail a cancellation from New Zealand, include all required details, use tracked postage, and consider international postage times and costs. Keep copies and proof of posting.