Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mweb service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mweb: Simple Process
What is Mweb
Overview
Mweb is an internet service provider and software publisher known for broadband, fibre/LTE services and apps such as MWeb mail clients. It operates primarily from South Africa but its apps are sold in international app stores.
Services
Offers include mobile/desktop email apps (paid and subscription), web hosting (legacy customers) and broadband/fibre services. Contract terms and support channels vary by product and platform.
How to cancel Mweb
App Store (iOS/macOS)
- Open Settings on your iPhone/iPad or System Settings on macOS.
- Tap your Apple ID > Subscriptions > select MWeb > Unsubscribe.
- Access continues until the end of the paid subscription period; fees are non‑refundable.
Google Play
- MWeb cancellation via Google Play is not explicitly documented by Mweb; use the standard Google Play subscription flow.
- Open Google Play > Profile > Payments & subscriptions > Subscriptions > select MWeb > Cancel.
- If unsure, check your Google account subscriptions and the Play Store support pages for confirmation.
Web (fibre/LTE service)
- Log into your online account and give one calendar month’s notice to cancel broadband/fibre services.
- Expect a termination fee of R999 on fibre service cancellations unless your contract states otherwise.
- Return any free router within 20 days to avoid being billed the router’s retail value.
Web hosting (legacy)
- Legacy web hosting generally requires contacting Mweb support; there is no direct “Cancel” button in many portals.
- Notice periods commonly range from ~20 business days up to one calendar month; account may only close at the start of the next billing month.
- Keep written confirmation of any cancellation request from support for your records.
What happens when you cancel
Access and renewal
For app-store subscriptions you retain access until the end of the current paid period after cancellation. Renewal will stop at the period end.
For web services, account closure often occurs after the notice period and sometimes at the start of the next billing month.
Data, equipment and billing
Returned equipment rules apply to broadband/fibre - free routers must be returned within 20 days or you will be billed for them.
Some customers report continued billing after cancelling web hosting; monitor statements and keep cancellation confirmations.
Will I get a refund?
App subscriptions and purchases
- App Store/Apple purchases: fees are stated as non‑refundable in the app terms and Mweb notes that refunds are not provided for app subscriptions or lifetime purchases.
- Google Play purchases: follow Google Play refund policies - Mweb does not provide explicit refund guidance for Play purchases.
Hosting and broadband refunds
- Refunds for legacy web hosting are rare and many customers report difficulty obtaining refunds.
- Termination fees (for example, R999 on fibre) and contractual charges may apply and are typically enforceable unless local law provides a remedy.
Mweb plans and pricing
Consumer app pricing
App pricing from the New Zealand App Store (early 2026) is shown below. Prices are one‑time or subscription amounts as listed.
Notes
These prices are store-listed amounts and may change. No additional NZ‑specific plans were found in the provided data.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| MWeb for iPhone/iPad | NZ$29.99 | One‑time | Full functionality on iPhone/iPad |
| MWeb for Mac | NZ$49.99 | One‑time | Full functionality on Mac |
| MWeb Yearly Subscription | NZ$19.99 | Annually | Subscription plan (features not detailed) |
Your consumer rights in New Zealand
Cooling‑off and refunds
New Zealand consumer law provides protections, but digital purchase refunds can be restricted by platform terms. App Store terms often state no refunds for digital purchases.
There is no evidence that Mweb offers a specific 14‑day cooling‑off refund policy for its services in NZ based on the provided data.
Contract terms and termination fees
- For broadband/fibre, contractual termination fees (e.g. R999) and notice periods are usually enforceable unless a statutory remedy applies.
- If you believe a term is unfair or misleading, you can seek guidance from NZ consumer agencies (see links in the After cancelling section).
Customer experiences
Negative reports
Many customers report poor customer service: long wait times, unresponsive chat, difficulty canceling and continued billing after termination attempts.
Reviews describe cancellation “nightmares” and ongoing billing despite reported cancellations.
Positive reports
Some users report helpful, competent consultants in isolated instances. There are also reports of stable uptime for certain services.
These positive experiences appear to be less common compared with the volume of negative feedback.
Documentation checklist
Required information
- Account number or customer ID (from invoices or online account).
- Registered account email address and full name on the account.
- Date of cancellation request and the exact request text (save copies).
Where to send
- Use the billing or support channels shown in your online account or support portal.
- If sending written notice, use the head office postal address (see Address section) and keep proof of posting.
- Retain any chat transcripts, ticket numbers or email confirmations until billing is verified as stopped.
Common mistakes
Not cancelling via the correct channel
Example: Attempting to cancel an app subscription inside the app rather than via Apple or Google Play subscriptions can leave the subscription active.
Always cancel through the platform where you purchased (Apple App Store or Google Play) or via your online account for web services.
Assuming refunds or immediate stop of billing
Example: Believing that a cancellation request immediately stops charges - many services run until the end of the billing period or require a notice period.
Also, assuming automatic refunds can lead to surprise charges; keep written confirmation and monitor statements for ongoing billing.
Comparative recap
Summary table
| Platform / Service | How to cancel | Notice / Fees | Refund likelihood | Typical issues |
|---|---|---|---|---|
| App Store (iOS/macOS) | Apple ID > Subscriptions > Select MWeb > Unsubscribe | Access until period end; no specific notice required | Not refundable (per app terms) | Clear process; refunds not provided by Mweb |
| Google Play | Google Play > Subscriptions > Select MWeb > Cancel | No Mweb‑specific guidance; follows Google Play rules | Not explicitly documented; follow Google Play refund process | Documentation gap - verify in Google Play |
| Web (fibre/LTE) | Online account notification; contact support if needed | One calendar month’s notice; R999 termination fee on fibre; return free router in 20 days | Unlikely; contractual fees apply | Termination fees and equipment returns; possible billing disputes |
| Web hosting (legacy) | Contact support (no direct Cancel button) | Notice ~20 business days to 1 calendar month; closure may align with billing cycle | Rare; customers report continued billing | Support responsiveness and persistent billing problems |
Key takeaways
Cancel app subscriptions through the app store used to buy them; expect no refund for app purchases according to Mweb statements.
For broadband and hosting, allow for notice periods, watch for termination fees, return any supplied equipment promptly and keep written confirmation.
After cancelling
What to monitor
- Check bank or card statements for continued charges for at least two billing cycles after cancellation.
- Keep cancellation confirmation emails, screenshots of support chats and ticket numbers as proof.
- Confirm equipment returns are acknowledged to avoid subsequent charges for devices.
Useful links
- Manage subscriptions on Apple
- Manage subscriptions on Google Play
- New Zealand Consumer Protection (govt)
- New Zealand Commerce Commission
Address
Postal address
MWEB Building, 100 Fairway Close, Parow, Cape Town, 7500, South Africa
Notes
No New Zealand‑specific Mweb entity was identified in the provided data. For written cancellations use the head office postal address and include full account details.
Retain proof of posting and any acknowledgement from Mweb support for your records.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.