Cancel Stuff Fibre: Easy Method

What is Stuff Fibre

Overview

Stuff Fibre was a broadband service offered under the Stuff brand, providing fibre plans in New Zealand. It acted as an internet service provider offering unlimited data plans and promotional pricing.

Operational context

Stuff Fibre was later merged into Vocus Group / Slingshot operations, with customer service and post-sale processes handled under those arrangements. Contract terms and support channels follow the current operator's policies.

How to cancel Stuff Fibre

Cancel online via Stuff account

• Log into your Stuff account.
• Go to the "Digital subscriptions" tab.
• Select the subscription you want to cancel.
• Choose "Cancel subscription". Cancellation is immediate; access continues until the end of the current term.
• See Stuff Help Center for details: How do I cancel my digital subscription?.

Cancel via mobile app stores

• If you subscribed through Apple App Store or Google Play, manage and cancel subscriptions in your Apple/Google account settings.
• Official Stuff documentation does not detail app-store cancellation paths; follow standard App Store / Google Play subscription cancellation mechanisms.

What happens when you cancel

Access after cancellation

Cancellation is effective immediately in your account settings, but access typically continues until the end of the current billing term. You can keep using the service for the paid period.

Renewals and billing

Automatic renewals stop after cancellation. There is generally no refund for unused days in the current term unless a statutory right applies.

Data and account information

Account data, billing history and any digital content tied to your subscription may remain available in your account. Save any important information before closure when possible.

Will I get a refund?

Stuff's stated policy

Stuff's Help Center states you will not receive a refund for any unused portion of your current subscription period after cancellation.

Exceptions under New Zealand law

• The "no refund" policy is subject to the Consumer Guarantees Act (CGA). You cannot contract out of CGA rights for faulty or poorly provided services.
• If the service fails substantially, you may be entitled to remedies such as a fix, refund or cancellation under the CGA.

Cooling-off and change-of-mind

There is no explicit 14-day cooling-off refund guarantee mentioned in Stuff's materials.

Change-of-mind does not automatically entitle you to a refund unless consumer law or a promotion specifically provides that right.

Stuff Fibre plans and pricing

Summary of known plans

The following pricing reflects publicly available promotions and earlier advertised plans. Official current prices may vary.

Plans table

Your consumer rights in New Zealand

Overview of the Consumer Guarantees Act (CGA)

The CGA gives consumers guarantees that services will be provided with reasonable care and skill. Suppliers cannot contract out of these rights.

Remedies available to you

• If service is faulty or not provided with reasonable care, you may be entitled to have the service fixed, replaced, refunded or cancelled depending on the problem's seriousness.
• Substantial failures can entitle you to cancellation and a refund despite a supplier's "no refund" policy.

Where to get more information

Official consumer guidance: Consumer Guarantees Act (MBIE).

General CGA overview: Consumer.org.nz - CGA.

Customer experiences

Positive feedback

• Some customers praised fast setup experiences, 24/7 support, reasonable pricing and no long-term contract commitments. Source: BroadbandCompare.
• Other reviews reported excellent speeds and an overall positive internet experience, with appreciation for no contract terms. Source: Glimp.

Negative feedback

• Complaints include long and frustrating initial installations involving multiple subcontractors and poor phone support. Source: Glimp.
• Reports of frequent outages and unstable service affecting user experience. Source: Glimp and Trustpilot.

Takeaway

Experiences vary: some customers find value in price and speed, while others report reliability and support issues. Document problems promptly to support any CGA claim.

Documentation checklist

Account and identity details

• Account username/email and customer number.
• Proof of identity if required (photo ID, address proof).

Billing and contract records

• Latest invoices and payment receipts.
• Copy of any written contract or promotional terms you agreed to.

Problem evidence

• Dates/times of outages or faults and any error messages.
• Screenshots, speed test results, and correspondence with support.

Common mistakes

Not checking how you subscribed

Many customers try to cancel via a provider website when they actually subscribed through Apple or Google. If you used an app subscription, cancel in your Apple/Google account to stop renewals.

Assuming automatic refunds

Assuming you will get a refund for unused time is a common error. Stuff's policy states no refunds for unused portions, though CGA exceptions may apply for faults.

Poor documentation of issues

Failing to record outages, dates and communications weakens any complaint under the CGA. Keep clear records to support a remedy request.

Comparative recap

Key cancellation and refund points

This table summarises how Stuff Fibre compares on cancellation, refunds, pricing and service experience.

Quick comparison table

After cancelling

Follow-up actions

• Save confirmation of cancellation and any final invoices or messages from support.
• Return any provided equipment if required; check return instructions from the operator.

Useful links

• Stuff Help Center cancellation article: How do I cancel my digital subscription?
• Consumer Guarantees Act guidance: MBIE - CGA
• Change-of-mind information: Change of mind (Consumer Protection)

Address

Postal address for correspondence

Slingshot, PO Box 108‑109, Symonds Street, Auckland 1010, New Zealand.

When to use the postal address

Use this address for formal written notices, equipment returns (if instructed), or registered post when a delivery receipt is required.