Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ziggo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ziggo: Easy Method
What is Ziggo
Overview
Ziggo is a Dutch telecommunications provider offering internet, TV and phone services in the Netherlands. It operates primarily for Dutch customers and is geo‑restricted outside its service area.
Service context
Ziggo subscriptions, equipment leasing and customer support follow Dutch terms and consumer rules. International customers should note Dutch cancellation rules and local limitations when dealing with Ziggo.
How to cancel Ziggo
Primary cancellation methods
- Online via "Mijn Ziggo": Log into your account and follow the cancellation process. If cancelled online you should receive a confirmation and the service ends after the statutory one‑month cancellation period. community.ziggo.nl
- By phone: Call Ziggo customer service (examples include 0900‑1884). Phone cancellations are common but customers report long waits and inconsistent outcomes. dyme.app
- By post (signed letter): Send a signed cancellation letter or the model withdrawal form to Ziggo. Processing may take up to 30 days; expect confirmation and a final invoice within 14 days. Use the postal address in the Address section below. dyme.app
Important conditions
- Online cancellations: billing can continue until the statutory one‑month notice period ends, and community reports show cancellations logged but charges persisting during that period. community.ziggo.nl
- Cooling‑off (consumers only): If you cancel within 14 days of starting a consumer subscription or receiving equipment you can withdraw under Dutch distance‑sales law. ziggo.nl
- Business contracts: B2B agreements do not have the 14‑day cooling‑off right and are treated as binding. community.ziggo.nl
What happens when you cancel
Service access and end date
After a valid cancellation Ziggo will set an effective end date, commonly after the statutory one‑month notice period for consumer contracts.
Access to services (TV, internet) normally continues until the contract end date; expect service termination on that date unless otherwise agreed.
Data, equipment and billing
Leased equipment must be returned; Ziggo requests equipment be returned within 14 days of service ending when asked. They provide a free return box or you may use your own. ziggo.nl
Billing continues until the effective cancellation date. Keep records of confirmation to contest post‑cancellation charges if necessary.
Will I get a refund?
Refund policy
If you lawfully withdraw within the 14‑day cooling‑off window (consumer contracts), Ziggo must refund payments under Dutch law.
Typical refunds or credit invoices are reported to take about four weeks after the cancellation effective date.
Exceptions and practical issues
- Many users report billing continuing after cancellation and difficulty obtaining refunds; repeated contact or formal complaints may be required. community.ziggo.nl
- If cancellation was processed late or incorrectly, refunds may be delayed. Use the complaints process or dispute bodies if needed. radar-forum.avrotros.nl
Ziggo plans and pricing
Pricing table
| Plan | Price (EUR / approx. NZD) | Period | Features |
|---|---|---|---|
| Ziggo Sport Totaal (in-app subscription price) | €14.99 (approx. NZ$25.48) | Monthly | Full access to 6 Ziggo Sport channels via the app, live coverage and replays. |
| Ziggo Sport Totaal (standard Dutch customer price) | €16.95 (approx. NZ$28.82) | Monthly | Available as a paid add-on for Ziggo TV customers, full access. |
| Ziggo Sport Totaal (via other Dutch providers) | €17.50 (approx. NZ$29.75) | Monthly | Access via partners like KPN, Odido, etc. |
| Single match purchase (in-app) | €5.99 (approx. NZ$10.18) | Per match | Pay‑per‑view of a single sporting match. |
Notes on prices
All prices are listed in euros and have approximate NZD conversions based on ~1 EUR = 1.70 NZD. Ziggo services are generally geo‑restricted to the Netherlands/EU.
Your consumer rights in New Zealand
General New Zealand position
New Zealand consumer law (for example the Consumer Guarantees Act and the Fair Trading Act) protects buyers against faulty goods and misleading conduct.
However, New Zealand does not generally grant a statutory 14‑day cooling‑off right for all online subscriptions entered into with an overseas provider.
Practical options for NZ residents
- Check the Ziggo contract terms and the circumstances of sale to see if any cooling‑off applies.
- If charged incorrectly, contact your bank or card issuer about a chargeback or dispute.
- Seek guidance from Consumer NZ (consumer.org.nz) or the Commerce Commission (comcom.govt.nz).
Customer experiences
Positive notes
Some users report normal ISP behaviour with no problems for typical service use.
Positive reviews are limited but indicate that core services can work satisfactorily. nz.trustpilot.com
Common negative reports
- Poor customer service: long waits, inconsistent support and unresolved issues. nz.trustpilot.com
- Cancellation difficulties: users report renewed billing after cancellation and delays obtaining refunds. nz.trustpilot.com
- Billing and sales concerns: overcharges, misleading sales tactics and disputed fees are frequently mentioned. reddit.com
Documentation checklist
Essential documents to gather
- Account number, customer ID and email used with Ziggo.
- Copies of the contract, order confirmation and any welcome emails.
- Proof of identity (if required) and proof of purchase/payment receipts.
Proof of cancellation and returns
- Save cancellation confirmation emails or screenshots from Mijn Ziggo.
- If cancelling by post, keep a signed copy and send via tracked mail; retain tracking and delivery receipts.
- Record return shipment tracking and keep postal receipts when returning equipment.
Common mistakes
Assuming immediate stop of billing
Many customers expect charges to stop immediately after making a cancellation request. In practice Ziggo often applies a statutory notice period and billing can continue until the effective end date.
Failing to keep proof
Not saving confirmation messages, return tracking or copies of letters makes disputes harder to resolve.
Also note business contracts do not benefit from consumer cooling‑off; treating a B2B sale as cancellable like a consumer sale is a common error.
Comparative recap
Quick comparison
| Method | Speed | Proof | Typical issues | Best for |
|---|---|---|---|---|
| Online (Mijn Ziggo) | Fast to submit; effective after notice period | Email confirmation / account log | Billing may continue until end of statutory notice; some users report billing still persisting | Consumers who want a written log and immediate submission |
| Phone | Variable; may be immediate if processed | Call reference number / note time and agent | Long waits, inconsistent outcomes; harder to prove without reference | When you need to discuss specific account issues |
| Post (signed letter) | Slowest (processing up to 30 days) | Signed letter, tracked delivery receipt | Processing delays; requires careful record keeping | Formal disputes or when you require physical proof of notice |
Recommendation
Use online cancellation for speed, send a signed letter for formal proof, and document everything to help resolve any post‑cancellation billing disputes.
After cancelling
Returning equipment
Return any leased equipment within 14 days of the service end date if requested. Keep return tracking and receipts.
Ziggo offers a free return box or you can use your own shipping method. ziggo.nl returns
If problems continue
- Contact Ziggo complaints or escalate via their disputes procedure. community.ziggo.nl
- For unresolved billing issues consider formal dispute channels or seek help from Consumer NZ (consumer.org.nz).
- If paid by card, contact your card issuer about a chargeback for disputed charges.
Address
Postal address for cancellations
Ziggo B.V., t.a.v. Klantenservice, Postbus 43048, 3540 AA Utrecht, Netherlands
Advice on sending
Send cancellation letters by tracked post and keep copies. Allow time for processing - postal and administrative delays are common.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.