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Cancel AMAYSIM
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Amaysim service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Amaysim: Easy Method
What is Amaysim
Overview
Amaysim is a telecommunications provider originally focused on mobile SIM plans and home internet services, operating primarily for Australian customers.
Services include prepaid and postpaid SIM plans and NBN home internet; publicly available information and pricing are targeted at Australia.
Services relevant to New Zealand users
There are no clearly listed New Zealand domestic plans in NZD; some Amaysim services may be usable in New Zealand while roaming.
Documentation for NZ-targeted consumer rights and terms is limited in Amaysim's public resources.
How to cancel Amaysim
Cancel or disable auto-renew via web or app
- Log in to My amaysim or the amaysim app and disable auto-renew for your SIM plan. This prevents renewal at the end of the current period.
- When auto-renew is disabled the SIM plan will revert to "As You Go" once the current paid period ends.
- See Amaysim's help page for step details: How to suspend or cancel your plan.
Full cancellation via Live Chat, email or porting
- To fully cancel a SIM or Home Internet plan you must contact Amaysim by Live Chat during business hours, or by email outside business hours.
- If you transfer (port out) your number to a new provider this automatically cancels your Amaysim service.
- For written cancellations or complaints you can use the postal address listed in the Address section below.
What happens when you cancel
Access and service status
If you disable auto-renew, your current plan runs until the paid period ends and then the service reverts to "As You Go".
If you request a full cancellation via Live Chat/email, Amaysim will close the plan according to their process and timing.
Number porting and account closure
Porting your number out to another provider automatically cancels your Amaysim service; ensure the port completes before assuming cancellation is processed.
Closing an account may remove access to account portals and any remaining entitlements tied to the active plan.
Data, credit and unused allowances
Amaysim does not provide pro‑rata refunds for unused prepaid days or unused data, nor for unused postpaid billing periods in most cases.
Check your final usage and take screenshots of remaining balances if you expect a dispute.
Will I get a refund?
General refund policy
Generally, Amaysim does not issue refunds for prepaid plans due to change of mind after activation.
Expect no automatic pro‑rata refunds for unused days or data for prepaid or postpaid billing cycles unless an exception applies.
Exceptions and special cases
- Refunds or credits may be provided for service failures, network outages, billing errors, or device incompatibility that prevent legitimate use.
- For NBN services (where applicable) Amaysim offers a 30‑day Satisfaction Guarantee that may allow cancellation and a first‑month refund if cancelled before the first bill; check the NBN guarantee terms.
Sources: independent summaries and Amaysim pages: NBN Satisfaction Guarantee, and third‑party guides.
Refund timing and processing
Refunds typically take about 5 - 10 business days after approval; timeframes can be longer if equipment returns are required.
If a refund is approved, allow bank processing time in addition to Amaysim's internal processing.
Amaysim plans and pricing
Availability in New Zealand
No New Zealand domestic plans priced in NZD were found in Amaysim's public materials.
Publicly available plans appear to be priced in AUD and intended for Australian customers; these may be used while roaming in NZ.
Pricing notes
If you need NZ‑domestic pricing in NZD, provide a source and the information can be updated; otherwise prices should be treated as AUD and may vary.
| Plan | Price | Notes |
|---|---|---|
| NZ domestic plans | Varies | No NZ domestic plans in NZD found; publicly listed plans are priced in AUD and intended for Australia. |
Your consumer rights in New Zealand
Legal context
Amaysim's publicly available resources do not specifically detail New Zealand consumer‑law entitlements such as a 14‑day cooling‑off period.
Australian consumer protections (for example, NBN 30‑day guarantees) do not automatically apply in New Zealand.
Practical steps for NZ consumers
- Check Amaysim's terms and any NZ‑facing terms before relying on specific rights listed by the provider.
- If you believe your consumer guarantees under New Zealand law are breached, document the issue and contact New Zealand consumer protection bodies for guidance.
- Keep receipts, screenshots, and communication records; these support complaints or chargeback requests if needed.
Customer experiences
Positive reports
Some long‑term users report satisfaction with value for money and occasional goodwill gestures (for example, extra data during network issues).
There are examples of prompt resolutions for individual problems according to public reviews.
Negative reports
- Frequent complaints cite SIM activation failures, extended wait times for customer service, unsuccessful ID verification (e.g. foreign passports), and difficulty cancelling plans.
- There are reports of unexpected charges, difficulty obtaining refunds, and unsatisfactory handling of connectivity or billing errors.
Documentation checklist
Essential items to have ready
- Account holder name, account number or username, and the phone number of the SIM to cancel.
- Proof of identity (photo ID) and proof of purchase or activation date if available.
- Screenshots of account settings, remaining credit/data, and any error messages.
Optional supporting items
- Device IMEI if device compatibility is an issue, screenshots of failed activations, and copies of email/chat transcripts.
- Porting details from the gaining provider if you intend to port your number out.
Common mistakes
Errors when trying to cancel
Confusing disabling auto‑renew with a full cancellation is common; disabling auto‑renew simply prevents the plan from renewing and may leave the account active.
Assuming a service is cancelled immediately without confirming through Live Chat or a port completion can lead to unexpected charges.
Refund and proof mistakes
Expecting pro‑rata refunds for unused days or data and not keeping receipts or screenshots often makes disputes harder to resolve.
Failing to provide correct ID or proof of purchase can delay verification and cancellation processing.
Comparative recap
Quick comparison table
| Action | How to do it | Refund likely? | Notes |
|---|---|---|---|
| Disable auto‑renew | My amaysim or amaysim app | No (generally) | Plan reverts to "As You Go" after current period. |
| Full cancellation | Live Chat or email with Amaysim | Unlikely (unless exceptions) | Use to close account or stop service immediately; keep confirmation. |
| Port out | Start port with new provider | No (service auto cancels) | Porting automatically cancels Amaysim service once completed. |
| NBN within 30 days | Contact Amaysim under Satisfaction Guarantee | Possible for first month | Applies to qualifying NBN contracts (check terms). |
When to use each option
Disable auto‑renew if you want to stop future billing but continue until the period ends.
Contact Live Chat/email for complete account closure, disputes, or if you need confirmation in writing.
After cancelling
What to check immediately after cancellation
- Obtain and save written confirmation (chat transcript, email or reference number) of the cancellation.
- Check your final bill and bank/card statements for unexpected charges and take screenshots.
- If you ported out, confirm the number is active with the new provider and that Amaysim shows the service as cancelled.
Useful links and next steps
Amaysim cancellation and plan suspend guide: How to suspend or cancel your plan.
Independent summaries on cancellations and refunds: ajust - Amaysim cancellations and ajust - Amaysim refunds.
Read user reviews for broader context: Trustpilot - Amaysim reviews (NZ).
Address
Mailing address for complaints and written cancellations
Amaysim Complaints, PO Box R567, Royal Exchange NSW 1225.
Notes about postal cancellations
You may use the postal address above to submit a written cancellation or complaint, but allow time for postal processing and a response from Amaysim.
Always include account details, contact information, and copies of supporting documents when sending written requests.