Cancel CHATR online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Chatr service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Chatr: Simple Process
What is Chatr
Overview
Chatr is a mobile brand known primarily in Canada as a budget prepaid wireless provider. It offers prepaid plans, SIM cards, and devices under a low‑cost model.
Presence in New Zealand
There is limited evidence of Chatr operating standard mobile plans in New Zealand in 2024/2025. A registered New Zealand company name exists, but NZ plan listings and NZ pricing are not widely available.
How to cancel Chatr
Cancel via App Store or Google Play
- If your Chatr plan is a recurring subscription purchased through the Apple App Store or Google Play, cancel it in the App Store/Play Store subscription settings.
- Cancelling via device settings stops auto‑renewal; the service will continue until the end of the current billing period.
Cancel via Chatr website, app, phone or post
- Log in to your Chatr account or app and disable auto‑pay or recurring payments; as Chatr is prepaid, stopping payments will cause the plan to lapse and cancel over time.
- Port your number to another provider - number porting will typically force automatic cancellation with the previous provider.
- For immediate cancellation, contact customer support by phone (*611 or 1‑800‑485‑9745) or send a registered cancellation letter to the company’s registered address.
- Letting the plan expire by not topping up is also a valid cancellation method for prepaid services.
What happens when you cancel
Access and service
When you cancel or stop paying a prepaid plan, voice, text and data access will continue only until your paid period or remaining balance is exhausted.
Auto‑renewal and billing
Subscriptions purchased via app stores stop renewing when cancelled in the store. For direct prepaid auto‑pay, disabling payments prevents future top‑ups.
Number porting and account closure
If you port your number away, your old account is typically closed automatically. If you wish to keep the number, porting must be coordinated with the gaining provider.
Will I get a refund?
General refund policy
Chatr does not offer refunds on plans or SIM cards once they are activated. This is the typical published policy for activated services.
Exceptions and dealer/device returns
- Handsets sold by authorised dealers may be returnable for exchange within limited timeframes (for example, two days) per dealer policy and subject to restocking fees and original condition.
- Under New Zealand law, statutory consumer rights may still apply even if a 'no‑refund' policy is stated - see the Consumer Guarantees Act below.
Chatr plans and pricing
Plan availability
No comprehensive NZ price list for Chatr mobile plans was found for 2024/2025. Availability in New Zealand appears limited or unclear from public sources.
Pricing notes
Because NZ plan and price data is not available, the table below uses general placeholders. Check your purchase receipt, app store subscription, or the seller for exact NZ pricing.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Prepaid mobile plans | Varies | No NZ pricing found; known as a Canadian provider in most sources. |
| SIM card | Varies | Prices depend on seller and activation; refunds not offered after activation. |
| Devices / handsets | Varies | Dealer return policies may differ from carrier policy. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The Consumer Guarantees Act applies to services supplied in New Zealand and cannot be contracted out of. If services are faulty or not fit for purpose, you may be entitled to remedy, replacement, or refund.
Change‑of‑mind and cooling off
There is generally no automatic right to cancel a mobile plan simply for change of mind unless statutory guarantees are breached. A provider’s 'no‑refund' statement may be overridden by the CGA in applicable cases.
Customer experiences
Reported negatives
Public reviews and forum posts frequently report poor or non‑existent customer service, unresponsive phone lines, and difficulty cancelling plans.
Other common issues include problems with eSIM activation, auto‑pay glitches, account number availability, and complaints that unused balances are not refunded.
Reported positives and balance
There are fewer verifiable positive reviews for Chatr in NZ sources. Some users find prepaid simplicity acceptable where services work as expected.
Because experiences vary, consider documenting issues carefully and using registered mail or official complaints channels if problems arise.
Documentation checklist
Required documents
- Account number or phone number associated with the Chatr service.
- Proof of purchase or activation date (receipt, email confirmation, or app store receipt).
- SIM serial number (ICCID) or device IMEI if returning hardware or requesting service action.
Optional but helpful items
- Screenshots of subscription settings showing recurring payments.
- Copies of any support chat transcripts, emails, or call logs.
- Clear written cancellation request if sending a registered letter.
Common mistakes
Cancellation method errors
Attempting to cancel an App Store or Google Play subscription through the carrier’s website will not stop store‑managed subscriptions. Always check the purchase source first.
Failing to disable auto‑top‑up in your account or app can result in continued charges even after a cancellation attempt.
Refund and timing errors
Assuming a refund will be issued for unused prepaid balance is a common mistake; Chatr typically does not refund activated plans or SIMs.
Not keeping proof of purchase or cancellation attempts makes disputes harder to resolve, so always save receipts and correspondence.
Comparative recap
Quick comparison
The table below compares key aspects of Chatr’s NZ status against typical New Zealand mobile providers to help you decide next steps.
How Chatr stacks up
| Aspect | Chatr (NZ status) | Typical NZ mobile provider |
|---|---|---|
| Cancellation process | Multiple routes: app store cancel, disable auto‑pay, phone or registered letter; porting forces cancel. | Usually clear online cancellation or in‑store options and porting support. |
| Refund policy | No refunds on activated plans/SIMs; device returns depend on dealer. | Varies by provider; statutory rights under CGA apply across the board. |
| Customer support | Reports of poor responsiveness and limited live support in NZ sources. | Varies; larger NZ providers generally provide live support and in‑store options. |
| Number porting | Porting out should force cancellation; standard MNP processes usually apply. | Porting between NZ providers is standard and generally straightforward. |
After cancelling
What to check after cancellation
- Confirm cancellation in writing or by screenshot and keep confirmation until account is fully closed.
- Check that recurring charges have stopped on your bank or card statements.
- Verify whether your number has been ported or deactivated, and update contacts and services that use that number.
Useful links and complaints
- New Zealand Consumer Protection - general rights and CGA guidance.
- Commerce Commission NZ - information on fair trading and complaints processes.
- Chatr (official site, Canada) - for manufacturer/carrier policy reference if relevant.
Address
Registered office
CHATR COMMUNICATIONS LIMITED
46 Fitzherbert Street, Hokitika, Hokitika 7810, New Zealand
How to send a cancellation letter
Send a clear, dated cancellation request by registered post to the registered office above. Include account details, phone number, proof of purchase, and a request for written confirmation of cancellation.
Keep a copy of the letter and postal receipt as evidence in case you need to escalate the issue under NZ consumer protection channels.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.