Cancel Rebtel: Simple Process

What is Rebtel

Overview

Rebtel is a communications service that offers low-cost international calling, mobile top-ups and subscription plans for calling specific countries.

It operates via a mobile app and a web portal, and also sells pay-as-you-go credit bundles and monthly unlimited plans.

How Rebtel works in New Zealand

New Zealand residents can buy monthly plans or Rebtel Credits to call landlines and mobiles abroad.

Payments and billing may appear in NZD depending on local settings, but some credit bundles are displayed in USD on Rebtel’s site.

How to cancel Rebtel

Cancel via the Rebtel app

• Open the Rebtel app on your device.
• Go to Account → Your Subscriptions.
• Select the subscription you want to stop and deactivate it.
• Confirm the deactivation to stop future renewals.

Cancel via the Rebtel website

• Log in at rebtel.com.
• Find and select the relevant service tile for the subscription you want to cancel.
• Choose deactivate to stop the subscription from auto-renewing.

Cancel via App Store or Google Play

• If you signed up through Apple, cancel in your device Settings → your name → Subscriptions. Uninstalling the app does not cancel billing.
• If you signed up through Google Play, cancel in your Google Play account under Subscriptions.
• Always check the app-store subscription page to confirm cancellation status.

What happens when you cancel

Access after cancellation

When you cancel a subscription, you typically retain access until the end of your paid billing period.

Any remaining Rebtel Credits you purchased may remain available for use according to their balance and expiry rules.

Renewal and billing

Deactivating a subscription stops future automatic renewals; it does not retroactively remove past charges.

Uninstalling the app does not stop billing; you must cancel via the app, website, or the store where you purchased.

Account data and settings

Cancelling a subscription does not necessarily delete your Rebtel account or personal data.

If you want data removed, contact support to request account closure and data deletion.

Will I get a refund?

General refund rules

Rebtel allows refunds for Rebtel Credits that have not been used, up to 90 days after purchase.

Subscriptions are generally non-refundable unless the subscription has not been used; refunds may be possible within 90 days.

Exceptions and non-refundable items

• Intro deals, welcome offers, minute buckets, vouchers, gift tokens and similar items are non-refundable.
• No automatic 14-day cooling-off applies for digital services simply because you changed your mind.

How to request a refund

• If you believe you were wrongly charged, send a written refund request in English to [email protected] within 90 days of the charge.
• Rebtel will not consider refund claims made after 90 days according to their terms.

Rebtel plans and pricing

Pricing table

Pricing notes

Rebtel displays prices in USD on some pages; NZ residents will typically see equivalent NZD charges where available.

Check your local billing currency at checkout and on your bank statement for the exact amount charged.

Your consumer rights in New Zealand

Statutory protections

Under New Zealand law (Consumer Guarantees Act 1993 and Fair Trading Act), businesses cannot contract out of statutory consumer protections.

You do not have an automatic right to a refund for digital services solely because you changed your mind.

Misleading conduct and refunds

Rebtel must not make misleading statements about refunds, cancellations or automatic renewals under the Fair Trading Act.

If a company misrepresents refund or cancellation terms, you can seek remedies through consumer protection channels.

Where to get help in NZ

• For general consumer advice, see consumer.org.nz.
• If you suspect unfair trading or need further assistance, contact local consumer protection services for guidance.

Customer experiences

Positive feedback

• Many users report affordable pricing and clear, consistent call quality.
• Customers praise ease of international top-ups and reliability for airtime top-ups.

Negative feedback

• Frequent complaints include unexpected or unauthorized charges and subscriptions continuing after app uninstallation.
• Other reported issues: calls not connecting, minutes deducted incorrectly, difficulty obtaining refunds or invoices, and account holds.

What to take from reviews

Overall, experiences vary: some users find the service reliable and cheap, while others report billing and support problems.

Keep receipts and screenshots to help if you need to dispute a charge or request a refund.

Documentation checklist

What to collect before contacting support

• Account email or username used with Rebtel.
• Transaction receipts or bank/credit-card statements showing the charge.
• Screenshots of subscription settings or app-store subscription pages.

Additional useful items

• Dates and times of calls or failed attempts, including destination numbers if relevant.
• Any error messages, invoice numbers or subscription IDs shown in the app or web portal.

Common mistakes

Uninstalling the app instead of cancelling

Many users assume deleting the Rebtel app stops billing. It does not - you must cancel the subscription in-app, on the website, or via the store.

Not checking the purchase channel

If you subscribed through Apple or Google, cancelling inside Rebtel may not stop the store-managed subscription.

Always check Apple Settings → Subscriptions or Google Play Subscriptions to ensure the subscription is cancelled.

Failing to keep proof

Not saving receipts, screenshots, or confirmation emails makes disputes harder to resolve.

Always record transaction details before contacting support or requesting refunds.

Comparative recap

Quick comparison table

Key takeaway

Cancel where you originally bought the subscription and keep documentation to support any refund claims.

Refunds are limited; raise disputes promptly within the 90-day window where applicable.

After cancelling

What to check right away

• Confirm cancellation in the app, on the website, or in the store and keep screenshots.
• Watch your bank or card statement for any unexpected charges after cancellation.

Helpful links and contacts

• Rebtel: avoid being charged after uninstall
• Rebtel: deactivate and reactivate subscriptions
• Rebtel: refund policies
• Apple: manage subscriptions
• Consumer.org.nz: returns and refunds in NZ
• Contact Rebtel support: [email protected]

Address

Corporate postal address

Rebtel AB

Jakobsbergsgatan 16, 111 44 Stockholm, Sweden

Notes on postal cancellation

No specific New Zealand postal cancellation address is publicly listed; use the corporate address above for written notices.

For fastest processing, prefer in-app, web or email contact before sending postal mail.