Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Comviq service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Comviq: Easy Method
What is Comviq
Overview
Comviq is a Sweden‑based mobile operator offering prepaid and postpaid mobile subscriptions, SIM activation and a webshop for accessories. The brand provides voice, text and data services primarily for the Swedish market.
Market and scope
Comviq’s services, pricing and consumer terms are structured for Sweden and EU customers. There are no New Zealand‑specific plans or local billing in NZ dollars.
How to cancel Comviq
Primary cancellation options
- Web / Mitt Konto / App: According to Comviq’s help information, you can cancel your mobile subscription at any time; there is no notice period.
- Chat, phone or email: Comviq’s guidance states that cancellation via chat, phone, or e‑mail to customer service is required in practice for finalising the cancellation.
- Free trials: If you cancel during a free trial the subscription ends immediately; otherwise access continues until the paid period ends.
Step‑by‑step cancellation (recommended)
- Step 1 - Log in to your Comviq account (Mitt Konto) or open the Comviq app to check your subscription status and any active trial.
- Step 2 - Contact Comviq customer service via chat, phone or email and request cancellation. Record the date, agent name and reference number if given.
- Step 3 - Confirm in writing (email or screenshot) that the subscription is cancelled and note the last billing date or immediate termination for trials.
- Step 4 - Keep evidence of cancellation and final bill for at least one billing cycle in case of disputes.
What happens when you cancel
Access and billing
Comviq states there is no notice period and you pay only for the current billing period. If you cancel before the end of the billing period, that bill is the final one for service.
If you cancel after a billing cycle has started, you may be charged for the next period according to your billing timing, so confirm the last paid day when you cancel.
Data and account handling
Your mobile number, voicemail and any account data may be deactivated at the end of the paid period or immediately for trial cancellations.
If you want to keep your number, confirm a number porting (MNP) timeline with Comviq before cancelling so you don’t lose the number.
Will I get a refund?
General refund policy
Comviq’s terms indicate there is normally no automatic pro‑rata refund for cancelling mid‑billing cycle; you typically pay for the active billing period you used.
Always request a written confirmation of any pro‑rata refund if you believe one is due; keep correspondence as evidence.
Exceptions and hardware returns
- Right of withdrawal: For goods and certain services purchased remotely, Comviq applies a 14‑day right of withdrawal (ångerrätt). You must notify Comviq within 14 days of receipt.
- Webshop hardware: Accessories bought from Comviq’s webshop have a 14‑day withdrawal; after notifying within 14 days you have another 14 days to return items unused and in original packaging.
- Refund timing: For returned webshop items, refunds are typically issued within 14 days of Comviq receiving the returned item, when return conditions are met.
Comviq plans and pricing
Pricing overview
Comviq is a Sweden‑based operator and displays prices in Swedish krona for the Swedish market.
No New Zealand pricing or NZD plans are available for Comviq; international roaming or short‑term usages may incur additional charges.
Plans table
| Plan name | Monthly price | Key features |
|---|---|---|
| Comviq mobile plans | Varies | Voice, SMS and data bundles; details depend on Sweden market offerings |
| Prepaid / Pay‑as‑you‑go | Varies | Top‑up based usage, no long‑term commitment (Swedish pricing) |
| Webshop accessories | Varies | Hardware and accessories sold online with 14‑day return right |
Your consumer rights in New Zealand
Key New Zealand protections
Under New Zealand law, the Consumer Guarantees Act ensures goods are of acceptable quality and services are carried out with reasonable care and skill.
The Fair Trading Act prohibits misleading or deceptive conduct and false claims about products or services.
Cross‑border purchases and practical steps
- If you bought from Comviq in Sweden while in NZ, your NZ consumer law protections may be limited for overseas suppliers; you should first contact the seller.
- If Comviq does not resolve a cross‑border issue, contact your payment provider to ask about disputed charges or chargebacks.
- For guidance and escalation in NZ, organisations such as Consumer NZ or Citizens Advice Bureau can provide next steps and general advice.
Customer experiences
Positive feedback
Some customers report smooth SIM activation, quick setup and helpful recovery of lost numbers.
A number of long‑term users say they experienced no major issues and found customer support satisfactory in some cases.
Common complaints
- Recurring reports of rude or unhelpful customer service and long wait times.
- Issues with unexpected charges, difficulty cancelling and occasional network reliability problems.
- Some customers describe confusing offers or penalties when changing subscription options.
Documentation checklist
What to prepare before cancelling
- Account login details (username, customer ID or phone number) and current billing information.
- Payment receipts, recent invoices and any contract or plan confirmation documents.
- Evidence of communication with Comviq (chat transcripts, emails, call reference numbers).
What to keep after cancellation
- Written confirmation of cancellation and the effective cancellation date.
- Final bill showing last charges and any refunds or credits applied.
- Return shipment tracking and proof of delivery for hardware returns if applicable.
Common mistakes
Assuming local NZ support
Do not assume Comviq has New Zealand‑based customer service or local billing; services and dispute resolution are managed under Swedish terms.
This can affect turnaround time and available remedies for issues.
Failing to get written confirmation
Customers often cancel by phone without requesting written confirmation; this makes disputes harder to resolve later.
Always request and save an email or screenshot that confirms the cancellation and last billing date.
Comparative recap
Quick comparison of key points
| Topic | Comviq (Sweden) | Typical NZ expectation |
|---|---|---|
| Cancellation method | Web/Mitt Konto/App and required contact via chat/phone/email | Local providers often allow online cancellation or in‑store support |
| Notice period | No notice period; pay for current billing period | Varies by NZ provider; some require notice or next billing cycle |
| Refunds | No automatic pro‑rata refund for service; 14‑day withdrawal for goods | NZ providers may offer pro‑rata refunds depending on contract |
| Free trial | Cancel during trial = immediate end; otherwise access until paid period ends | Similar approach commonly used, but terms vary by provider |
| App Store / Google Play | No explicit info on app store subscriptions; not addressed on site | In NZ, app subscriptions often managed via Apple/Google platforms |
After cancelling
Follow‑up actions
Retain copies of cancellation confirmation and final invoices for at least one billing cycle.
Check that recurring payments are stopped with your bank or payment provider and dispute any unexpected future charges immediately.
Helpful links
- Comviq official site - account and support pages.
- Comviq webshop (accessories) - returns and webshop terms.
- Consumer NZ - general consumer advice for New Zealand residents.
Address
Official postal address
Comviq, Torshamnsgatan 17, 164 40 Kista, Sweden
Notes about contacting from New Zealand
This is the only publicly available postal address for Comviq; there is no New Zealand‑specific postal address or local office listed.
If you need faster resolution from NZ, use Comviq’s online customer service channels and your payment provider for charge disputes.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.