Cancel Dialog: Easy Method

What is Dialog

Overview

Dialog is a telecommunications and digital services provider based in Sri Lanka offering mobile, TV, value‑added services and online sales.

The guide below summarises cancellation and refund practices for Dialog services and online purchases based on available information.

Availability in New Zealand

Dialog does not appear to operate retail services in New Zealand; the company is based in Sri Lanka.

If you are in New Zealand and dealing with Dialog-branded services, consider the supplier location and applicable Sri Lankan contact details shown at the end of this guide.

How to cancel Dialog

Cancellation steps

• Dialog AI (Dialog.lk service): Send text "UNREG Dialog AI" to 87798, or cancel via the Dialog self‑care app.
• Dialog VAS (Value‑Added Services): Deactivate or cancel via the Dialog self‑care app or by USSD: dial #678*6#.
• Dialog TV Prepaid: Termination is provided by Dialog with 30 days' notice, or the service ends automatically when prepaid balance depletes.
• Online product purchases (door‑step delivery): Once accepted/delivered there is generally no cancellation unless the product is delayed by more than 7 working days.

Notes and timing

• Cancellations for Dialog services are usually effective immediately for VAS when deactivated; TV Prepaid may require a 30‑day notice by Dialog for termination.
• Subscriptions continue until you deactivate them; deactivation stops future charges but typically does not refund past payments.
• For online purchases, requests for refund due to delivery delay must be made within 14 days of the delay.

What happens when you cancel

Access and service end

When you cancel a subscription service, access to that service stops either immediately or at the end of the current billing period, depending on the service terms.

For Dialog TV Prepaid, service ends when the prepaid balance is insufficient or after termination notice is processed.

Renewal, data and account details

Automatic renewals will cease after deactivation, and future charges should stop once cancellation completes.

Unused prepaid balances are generally not refundable except where required by law or specific exceptions apply (see refund section).

Will I get a refund?

General policy

Dialog generally does not refund payments or unused prepaid balances for Dialog AI and VAS services, unless required by applicable law or if there was a service malfunction.

Cancellation of subscriptions stops future charges but does not typically return past payments.

Specific exceptions

• Dialog TV Prepaid: Equipment or service visit fees may be refunded only if the technical team confirms no satellite signal; visit fee is not refunded if the issue was fixed.
• Online purchases: Refund is available only if delivery is delayed by more than 7 working days. You must request a refund within 14 days of the delay.
• Consumer protection laws (see NZ section) may require remedies for faulty or misdescribed goods or services despite stated no‑refund policies.

Dialog plans and pricing

Overview of pricing information

No New Zealand - specific pricing in NZD was found in the available information.

Dialog pricing references include usage‑based USD pricing (DialogConnect) and monthly EUR subscriptions (getdialog.io) for some services.

Local NZ pricing

Because Dialog does not appear to operate retail services in New Zealand, local NZD plans and prices are not available.

Below is a concise table of service categories and the pricing status.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under New Zealand's Consumer Guarantees Act, goods and services must be of acceptable quality, fit for purpose, as described and delivered on time.

If these guarantees are not met you have rights to a remedy such as repair, replacement or refund depending on the problem.

Change of mind and seller policies

There is no automatic legal right to a refund for change of mind; sellers may offer refunds voluntarily.

However, 'no refund' signs do not prevent remedies under the CGA if goods or services are faulty or misdescribed.

Customer experiences

Common complaints

• Reports of poor customer service: long waits, unhelpful responses and heavy reliance on chatbots (sources: Trustpilot, Reddit).
• Network and package reliability concerns: slow speeds, throttling, limited data and perceived poor value.
• Billing and subscription problems: unexpected charges, unauthorized subscriptions and disputes over older debts.

Positive notes and balance

Public reviews contain fewer confirmed positive items in the available dataset, so individual experiences may vary by location and product.

If you have a positive or resolved case, keep documentation to support account queries and refunds where applicable.

Documentation checklist

Required documents

• Account number and registered phone number or email associated with your Dialog account.
• Proof of purchase or order confirmation for online product purchases (invoice, receipt).
• Screenshots or copies of cancellation requests, confirmation messages, or error messages.

Optional supporting evidence

• Delivery tracking showing delay beyond 7 working days for online purchases.
• Technical fault reports or technician visit notes for TV or equipment issues.
• Bank or card statements showing disputed charges for billing queries.

Common mistakes

Missing required cancellation steps

Example: attempting to claim a refund for an online purchase after accepting delivery when the policy only allows refunds for delays over 7 working days.

Always confirm the correct cancellation method (SMS, USSD, app) for the specific service before assuming it is cancelled.

Timing and evidence errors

Example: waiting longer than 14 days to request a refund for a delivery delay - you may lose the right if you miss the window.

Keep immediate records of delivery dates, messages, and any technician reports to avoid disputes later.

Comparative recap

Summary table

Quick takeaways

Deactivation generally stops future charges but does not imply refunds of past payments.

For NZ consumers, statutory rights under the CGA can override some no‑refund statements where goods or services are faulty or misdescribed.

After cancelling

What to check

• Obtain and save any cancellation confirmation message or reference number.
• Monitor your account and bank statements for any unexpected continuing charges for at least one billing cycle.
• If applicable, schedule and keep technician visit notes and photos for equipment issues.

Helpful links

Dialog corporate/contact pages and self‑care apps are primary sources for cancellations; seek local contact details if available.

New Zealand consumer rights information: consumerprotection.govt.nz.

Address

Correspondence address

Dialog Axiata PLC, 475, Union Place, Colombo 02, Sri Lanka.

Notes about location

Dialog is based in Sri Lanka and may not operate retail services in New Zealand; use the Sri Lankan correspondence address for formal communications related to Dialog services based in Sri Lanka.