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Cancel DIALOG
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Dialog service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Dialog: Easy Method
What is Dialog
Overview
Dialog is a telecommunications and digital services provider based in Sri Lanka offering mobile, TV, value‑added services and online sales.
The guide below summarises cancellation and refund practices for Dialog services and online purchases based on available information.
Availability in New Zealand
Dialog does not appear to operate retail services in New Zealand; the company is based in Sri Lanka.
If you are in New Zealand and dealing with Dialog-branded services, consider the supplier location and applicable Sri Lankan contact details shown at the end of this guide.
How to cancel Dialog
Cancellation steps
- Dialog AI (Dialog.lk service): Send text "UNREG Dialog AI" to 87798, or cancel via the Dialog self‑care app.
- Dialog VAS (Value‑Added Services): Deactivate or cancel via the Dialog self‑care app or by USSD: dial #678*6#.
- Dialog TV Prepaid: Termination is provided by Dialog with 30 days' notice, or the service ends automatically when prepaid balance depletes.
- Online product purchases (door‑step delivery): Once accepted/delivered there is generally no cancellation unless the product is delayed by more than 7 working days.
Notes and timing
- Cancellations for Dialog services are usually effective immediately for VAS when deactivated; TV Prepaid may require a 30‑day notice by Dialog for termination.
- Subscriptions continue until you deactivate them; deactivation stops future charges but typically does not refund past payments.
- For online purchases, requests for refund due to delivery delay must be made within 14 days of the delay.
What happens when you cancel
Access and service end
When you cancel a subscription service, access to that service stops either immediately or at the end of the current billing period, depending on the service terms.
For Dialog TV Prepaid, service ends when the prepaid balance is insufficient or after termination notice is processed.
Renewal, data and account details
Automatic renewals will cease after deactivation, and future charges should stop once cancellation completes.
Unused prepaid balances are generally not refundable except where required by law or specific exceptions apply (see refund section).
Will I get a refund?
General policy
Dialog generally does not refund payments or unused prepaid balances for Dialog AI and VAS services, unless required by applicable law or if there was a service malfunction.
Cancellation of subscriptions stops future charges but does not typically return past payments.
Specific exceptions
- Dialog TV Prepaid: Equipment or service visit fees may be refunded only if the technical team confirms no satellite signal; visit fee is not refunded if the issue was fixed.
- Online purchases: Refund is available only if delivery is delayed by more than 7 working days. You must request a refund within 14 days of the delay.
- Consumer protection laws (see NZ section) may require remedies for faulty or misdescribed goods or services despite stated no‑refund policies.
Dialog plans and pricing
Overview of pricing information
No New Zealand - specific pricing in NZD was found in the available information.
Dialog pricing references include usage‑based USD pricing (DialogConnect) and monthly EUR subscriptions (getdialog.io) for some services.
Local NZ pricing
Because Dialog does not appear to operate retail services in New Zealand, local NZD plans and prices are not available.
Below is a concise table of service categories and the pricing status.
| Service | Price (NZ) | Notes |
|---|---|---|
| Dialog AI & VAS | Varies | No NZ pricing found; USD/EUR references exist for some Dialog services. |
| Dialog TV Prepaid | Varies | Prepaid model; service disconnects when balance insufficient; early termination fees possible for 24‑month plans. |
| Online product purchases | Varies | Door‑step delivery pricing varies by product; refunds limited to delivery delays >7 working days. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under New Zealand's Consumer Guarantees Act, goods and services must be of acceptable quality, fit for purpose, as described and delivered on time.
If these guarantees are not met you have rights to a remedy such as repair, replacement or refund depending on the problem.
Change of mind and seller policies
There is no automatic legal right to a refund for change of mind; sellers may offer refunds voluntarily.
However, 'no refund' signs do not prevent remedies under the CGA if goods or services are faulty or misdescribed.
Customer experiences
Common complaints
- Reports of poor customer service: long waits, unhelpful responses and heavy reliance on chatbots (sources: Trustpilot, Reddit).
- Network and package reliability concerns: slow speeds, throttling, limited data and perceived poor value.
- Billing and subscription problems: unexpected charges, unauthorized subscriptions and disputes over older debts.
Positive notes and balance
Public reviews contain fewer confirmed positive items in the available dataset, so individual experiences may vary by location and product.
If you have a positive or resolved case, keep documentation to support account queries and refunds where applicable.
Documentation checklist
Required documents
- Account number and registered phone number or email associated with your Dialog account.
- Proof of purchase or order confirmation for online product purchases (invoice, receipt).
- Screenshots or copies of cancellation requests, confirmation messages, or error messages.
Optional supporting evidence
- Delivery tracking showing delay beyond 7 working days for online purchases.
- Technical fault reports or technician visit notes for TV or equipment issues.
- Bank or card statements showing disputed charges for billing queries.
Common mistakes
Missing required cancellation steps
Example: attempting to claim a refund for an online purchase after accepting delivery when the policy only allows refunds for delays over 7 working days.
Always confirm the correct cancellation method (SMS, USSD, app) for the specific service before assuming it is cancelled.
Timing and evidence errors
Example: waiting longer than 14 days to request a refund for a delivery delay - you may lose the right if you miss the window.
Keep immediate records of delivery dates, messages, and any technician reports to avoid disputes later.
Comparative recap
Summary table
| Service | How to cancel | Refund policy | Key notes |
|---|---|---|---|
| Dialog AI (Dialog.lk) | Text "UNREG Dialog AI" to 87798 or use self‑care app | No refunds generally; exceptions if required by law or malfunction | Cancellable anytime; payments non‑refundable except where required by law |
| Dialog VAS | Self‑care app or USSD #678*6# | No refunds generally; exceptions for law or malfunction | Subscriptions continue until deactivated; no automatic reminders |
| Dialog TV Prepaid | Dialog terminates with 30 days' notice or service ends when balance depletes | Visit/equipment fees may be refunded only in limited technical cases | Early termination fees may apply to 24‑month commitment plans |
| Online product purchases | No cancellation after acceptance/delivery unless delayed >7 working days | Refund only if delivery delayed >7 working days; request within 14 days | No refunds for change of mind or buyer error |
Quick takeaways
Deactivation generally stops future charges but does not imply refunds of past payments.
For NZ consumers, statutory rights under the CGA can override some no‑refund statements where goods or services are faulty or misdescribed.
After cancelling
What to check
- Obtain and save any cancellation confirmation message or reference number.
- Monitor your account and bank statements for any unexpected continuing charges for at least one billing cycle.
- If applicable, schedule and keep technician visit notes and photos for equipment issues.
Helpful links
Dialog corporate/contact pages and self‑care apps are primary sources for cancellations; seek local contact details if available.
New Zealand consumer rights information: consumerprotection.govt.nz.
Address
Correspondence address
Dialog Axiata PLC, 475, Union Place, Colombo 02, Sri Lanka.
Notes about location
Dialog is based in Sri Lanka and may not operate retail services in New Zealand; use the Sri Lankan correspondence address for formal communications related to Dialog services based in Sri Lanka.