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Cancel ETISALAT
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Etisalat service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Etisalat: Complete Guide
What is Etisalat
Overview
Etisalat, now rebranded as e&, is a telecommunications group headquartered in the United Arab Emirates providing mobile, fixed, and roaming services primarily in the UAE and regionally.
The brand offers consumer and business plans, roaming bundles, carrier billing options, and online top-ups through its websites and apps.
Branding and geographic presence
Etisalat / e& is based in the UAE and does not appear to operate retail mobile services in New Zealand.
If you are in New Zealand, contact and cancellations are handled through Etisalat's UAE channels rather than local NZ offices or stores.
How to cancel Etisalat
Primary cancellation methods
Use official Etisalat (e&) channels to cancel services to ensure exit charges are calculated and cleared.
- Call Etisalat customer service from the UAE: 8006665 for general cancellations.
- Visit an e& store in the UAE to process cancellations in person.
- Make required payments or clear exit charges via the e& website, the e& UAE app, payment machines, or by calling 101 for payments.
Step-by-step cancellation guide
- Gather account details (account number, phone number, ID used on the account).
- Call 8006665 or book a visit to an e& store; tell the agent you want to cancel and ask for the final balance and exit charges.
- Settle all exit charges using the website, app, payment machines or call 101 to pay.
- Obtain written confirmation of cancellation and a final invoice or transaction reference.
- If you used carrier billing or third-party subscriptions, contact the third-party provider for refunds or chargebacks where applicable.
What happens when you cancel
Service access and number
Once cancellation is processed, service access typically ends according to the provider’s timeline and the account will stop receiving allowances and roaming bundles.
Your phone number may be released or deactivated following Etisalat’s policies and any contractual notice periods.
Billing, renewals and data
Cancelling does not automatically remove outstanding charges; exit fees and any unpaid bills must be cleared to fully close the account.
Unused data, minutes or bundle allowances are generally forfeited on termination unless the provider’s written policy states otherwise.
Will I get a refund?
General refund policy
Etisalat’s policies indicate refunds are limited and exit charges apply; there is no general automatic 14‑day cooling‑off refund for UAE accounts.
Top-ups completed via eTopUpOnline are final and cannot be modified, cancelled, or refunded.
Exceptions and carrier billing
- Purchases billed via carrier billing often require refund or chargeback requests to be handled by the third‑party content or service provider, not Etisalat.
- Etisalat reserves the right to suspend services and may limit refunds; always request written confirmation about refunds before cancelling.
Etisalat plans and pricing
Overview of available roaming and pack pricing
Prices listed below are in AED and reflect Etisalat roaming and monthly pack examples; no NZD specific plans were found.
Use these as representative examples; actual offers, taxes and charges may vary.
| Plan | Price | Period | Features |
|---|---|---|---|
| Roaming Daily Data Plan | AED 35.00 | Daily (24 h) | 500 MB data |
| Roaming Daily Combo Plan | AED 60.00 | Daily (24 h) | 1 GB data + 15 mins |
| Roaming Weekly Combo Pack | AED 150.00 | Weekly (7 days) | 3.5 GB data + 300 mins |
| Economy Class Pack | AED 350.00 | Monthly (30 days) | 2 GB data + 60 mins |
| Business Class Pack | AED 600.00 | Monthly (30 days) | 5 GB data + 500 mins |
| First Class Pack | AED 1000.00 | Monthly (30 days) | 10 GB data + 1000 mins |
Notes on pricing
All prices above are in AED. No NZD pricing or dedicated New Zealand offerings were identified.
Confirm current prices on Etisalat/e& official channels before purchasing or cancelling, as offers change.
Your consumer rights in New Zealand
Applicability of NZ consumer law
New Zealand consumer protections generally include remedies for faulty or misrepresented goods and some cooling‑off rights in specific circumstances.
However, Etisalat (e&) does not operate mobile services in New Zealand, so many NZ‑specific statutory protections may not apply to UAE contracts.
Practical actions from New Zealand
- If billed to a New Zealand payment instrument, contact your bank or card issuer about disputed or unauthorised charges as a first step.
- For carrier billing or third‑party content, request refunds or chargebacks from the third‑party provider; Etisalat typically directs these requests to the third party.
Customer experiences
Ratings and overall sentiment
Public review sites show very low ratings for Etisalat’s profiles (around 1 - 1.5 out of 5 on Trustpilot in reported summaries).
Frequent reviewers cite dissatisfaction with responsiveness, billing and cancellations.
Common themes in user reports
- Difficulty cancelling through the app; users report being redirected between phone and store channels.
- Complaints about confusing billing, unresolved technical issues, unsolicited calls, and trouble reaching a human agent.
Documentation checklist
Required documents
- Account number or mobile number associated with the Etisalat account.
- Government ID used to register the account or company account details if business.
- Recent invoice or bill showing outstanding balance and account status.
Optional supporting evidence
- Screenshots of the app or website showing the account and cancellation attempts.
- Emails, chat transcripts, payment receipts, and final cancellation confirmation or reference numbers.
Common mistakes
Channel confusion
Many customers try to cancel via the mobile app and assume cancellation is completed; reports indicate the app can fail to submit cancellations reliably.
Always confirm cancellation via phone or in‑store and request written confirmation to avoid future charges.
Assuming NZ consumer protections apply
Assuming a 14‑day cooling‑off right or local refunds because you are in New Zealand can lead to surprise when Etisalat enforces UAE terms.
If you are charged, act quickly with your card issuer or third‑party provider; do not rely solely on cross‑border consumer guarantees when the provider has no NZ presence.
Comparative recap
Quick summary
This table compares Etisalat (e&) with typical New Zealand mobile providers to highlight presence, support and refund expectations.
Use it to decide the most appropriate route for cancellations and disputes depending on where the service was purchased and billed.
| Provider | Presence in New Zealand | Cancellation channels | Refund likelihood | Pricing currency |
|---|---|---|---|---|
| Etisalat / e& | No retail presence in NZ; UAE‑based | UAE phone (8006665), e& stores, website/app; remote processing | Limited; top‑ups final; carrier billing refunds via third party | AED |
| Typical NZ carriers (One NZ, 2degrees, Slingshot) | Yes - local presence and retail stores | Local stores, NZ phone lines, online accounts | Higher likelihood of NZ law remedies and local dispute resolution | NZD |
How to use this recap
If your Etisalat service was purchased or billed via UAE channels, follow Etisalat’s UAE cancellation and payment procedures.
If charges appear on NZ statements, also contact your bank or card provider for dispute options as appropriate.
After cancelling
What to check immediately
- Obtain and save written confirmation of cancellation and any final invoice reference numbers.
- Verify that future billing has stopped and monitor your bank or card statements for unexpected charges.
Useful links
Official e& support and contact pages are the primary sources for cancellation and payment details.
Visit the e& official site: e& (Etisalat) official site and the UAE support pages for payments and store locations: etisalat.ae.
Address
Corporate headquarters
Emirates Telecommunications Group Company PJSC
Intersection of Sheikh Zayed II Street and Sheikh Rashid Bin Saeed Al Maktoum Road PO Box 3838 Abu Dhabi United Arab Emirates
New Zealand presence
There is no evidence of an Etisalat retail or postal cancellation address in New Zealand.
If you are in NZ and require assistance with cross‑border disputes, contact your bank or the relevant NZ consumer authorities for guidance.