Postclic premium unlimited: promotional offer at $1.85 for 48h, then $100.94 per month without commitment
Cancellation service #1 in New Zealand
Cancel Visible: Easy Method
What is Visible
Overview
Visible is a U.S.-based mobile service brand operating on the Verizon network and run by MakeVisible. It offers app-driven account management and US pricing and terms.
Service context for New Zealanders
Visible does not publish local New Zealand pricing and does not provide a New Zealand postal address for cancellations. Account management and cancellations are handled through the Visible app or via the support email.
How to cancel Visible
Cancel in the Visible app (recommended)
- Open the Visible app.
- Go to Profile → My account → Manage my membership → Cancel membership.
- Auto‑renew is disabled upon cancellation, but service continues until the end of the current billing period.
- Reference: Visible help article.
Cancel via web, porting, or email
- For Visible wireless service (mobile), you can cancel at any time online; porting your number out is treated as cancelling service.
- Visible accepts notices via email to [email protected] according to its Terms & Conditions.
- See the terms for details: Visible Terms & Conditions.
What happens when you cancel
Access and service period
When you cancel in the app, auto‑renew stops but your service remains active until the end of the paid billing period.
If you port your number away, Visible treats that as a service cancellation and your Visible service will end accordingly.
Data and account handling
Account data and any remaining access rights follow Visible’s policies and Terms & Conditions.
If you have device purchases or other contracted items, refer to the returns policy and terms for how those are handled after cancellation.
Will I get a refund?
General refund policy
- Visible does not issue refunds for service payments already made once the account is activated.
- Cancellation of service does not automatically trigger a refund for prior billing.
- Reference: Visible Terms & Conditions.
Device returns and exceptions
- Phones purchased from Visible must be returned within 14 days in like‑new condition to be eligible for a refund.
- Device refunds are returned to the original payment method (credit card) and can take up to ~3 weeks to process.
- Returning a device does not automatically cancel your service - you must cancel service separately.
- Reference: Visible returns policy.
Change‑of‑mind and cooling‑off
There is no general statutory right in New Zealand to a refund for mobile service changes of mind; Visible’s 14‑day device return window is a voluntary seller policy for devices only.
See New Zealand guidance on change‑of‑mind rights: Consumer Protection: Change of Mind.
Visible plans and pricing
Pricing availability
Visible’s public pricing is presented in USD and there is no official NZD pricing published for New Zealand.
Because local NZ pricing is not available, the price field below uses "Varies".
Quick note
If you need plan details, check the Visible site or app for the latest US plans and adapt expectations for NZ customers accordingly.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Visible (US plans) | Varies | Public pricing only available in USD; no NZD list price published. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA applies to services and goods in New Zealand and protects consumers if services are not delivered with reasonable care or goods are not of acceptable quality.
Terms that conflict with CGA rights may be unenforceable to the extent they remove key protections.
Change‑of‑mind rules
- There is typically no automatic right to return services solely for change of mind unless the seller offers it.
- Visible’s 14‑day device return window is a voluntary policy for devices, not a statutory cooling‑off period for services.
- More info: Consumer Protection: Change of Mind.
Customer experiences
Positive feedback
Users frequently praise Visible for affordable plans, unlimited data options with hotspot, and simple switching, with the benefit of Verizon network coverage.
Positive reviews often highlight clear pricing (in USD) and straightforward plan structure.
Negative feedback
Common complaints include limited live customer support, reliance on AI chat, app issues (payment failures, account management problems), and difficulties with number porting or device returns.
See user reviews: Visible on Trustpilot (NZ).
Documentation checklist
Account and identification
- Visible account email and password (or app access).
- Account number or customer ID if available.
- Personal identification details used on the account.
Porting, devices and payments
- If porting out, have the receiving carrier’s porting details and authorisation ready.
- Order numbers, device serial numbers (IMEI), and purchase receipts for device returns.
- Payment receipts or billing statements relevant to any refund or dispute.
Common mistakes
Assuming cancellation equals refund
A frequent error is assuming that cancelling the service will generate a refund for already‑paid periods. Visible’s policy states no refunds after activation.
If you want to return a device, follow the device return process separately; returning the device does not cancel the service.
Not cancelling in the app or not porting correctly
Some users fail to cancel within the Visible app and expect web or postal cancellation to suffice. App cancellation is the standard method.
When porting your number away, follow the receiving carrier’s procedures carefully, as porting is treated as cancellation by Visible.
Comparative recap
Quick feature comparison
This table summarises key differences between Visible (US service) and a typical New Zealand mobile provider context.
Notes on interpretation
"Typical NZ provider" entries use "Varies" because local providers differ; for specific NZ comparisons check the local provider’s policies.
| Feature | Visible | Typical NZ provider |
|---|---|---|
| Cancellation method | Via Visible app; email to [email protected]; porting out treated as cancellation. | Varies (may include app, web, phone, or in‑store). |
| Refunds for service | No refunds for service payments after activation. | Varies (depends on provider terms and local consumer protections). |
| Device returns | 14 days, like‑new condition; refund to original card (~3 weeks). | Varies (some NZ retailers/providers offer return windows and different policies). |
| Pricing currency | USD only (no published NZD pricing). | NZD (local pricing). |
| Postal address for NZ cancellations | No NZ postal cancellation address provided. | Varies (local providers usually have NZ addresses or in‑store options). |
After cancelling
Confirm cancellation and keep records
Save confirmation screenshots or emails after cancelling the membership or after porting your number out.
Keep receipts for device returns and any correspondence with support for disputes.
Useful links
- Visible: How to cancel membership
- Visible Terms & Conditions
- Visible returns policy
- NZ Consumer Protection - Change of Mind
- User reviews (Trustpilot NZ)
Address
Postal address
Visible (U.S.) does not publish a postal cancellation address for New Zealand customers.
If you require a physical address for service of documents, consult Visible’s Terms & Conditions or legal contacts on their site.
Support email
For cancellations or account notices, email: [email protected].
Always retain copies of your email correspondence and any confirmation responses from Visible.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Hunter Thompson
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.