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Cancellation service #1 in New Zealand
Cancel Felix: Simple Process
What is Felix
Service overview
Felix is a mobile service and subscription product offering phone plans and related services. It operates in Australia with services accessible to some New Zealand customers via apps and web sign-up.
Why people use Felix
Users sign up for simplicity, mobile plans and app-based account management. The brand also appears as a separate procurement software product with positive reviews in other markets.
How to cancel Felix
Cancel via the Felix app (direct)
- Open the Felix mobile app.
- Go to Settings → Phone and service settings → Cancel my service.
- Follow on-screen prompts to confirm cancellation and choose any pause options.
Cancel via platform stores
- App Store (Apple): Cancel auto-renew in your Apple Account subscriptions settings.
- Google Play (Android): Cancel subscriptions from the Google Play Store subscription manager.
- If you purchased through a platform, the platform’s cancellation control overrides direct billing for that purchase path.
What happens when you cancel
Access after cancellation
When you cancel a direct Felix subscription you retain service until the end of the current billing cycle.
If you pause your subscription (up to 119 days), the service is suspended after the pause period ends.
Renewals, data and account
Auto-renewals stop after cancellation; you will not be charged at the next renewal date for future periods.
Account data and any stored settings may remain; check the app or contact support to request deletion if required.
Will I get a refund?
Refunds via App Store (Apple)
Refund requests for Apple purchases must be made at reportaproblem.apple.com.
Apple assesses refunds case-by-case; statutory consumer rights under New Zealand law still apply.
Refunds via Google Play and Felix direct
- Google Play: refunds are typically only automatic within 48 hours; after that Google decides case-by-case.
- Felix (direct): Felix’s cancellation page does not state an explicit refund policy; no exit fees apply but refunds are unmentioned.
- Under New Zealand law you may be entitled to a remedy (refund, repair, replacement) if the service fails to meet guarantees.
Felix plans and pricing
Availability of pricing
Publicly available Felix mobile pricing is published in Australian dollars; there is no official NZD pricing found for New Zealand customers.
Summary table
| Plan name | Price (NZD) | Notes |
|---|---|---|
| Published Felix mobile plans | Varies | Public pricing is in AUD; no NZD price list publicly available. |
Your consumer rights in New Zealand
Statutory guarantees
The Consumer Guarantees Act (CGA) and Fair Trading Act protect New Zealand consumers for goods and services.
These laws cannot be contracted out of and may override 'no refunds' or similar terms.
How this applies to digital and subscription services
- Digital content and subscription services must meet the guarantees of quality, fitness for purpose and description.
- If a service is faulty or misrepresented you may be entitled to a remedy such as a refund or other remedy under the CGA.
- Direct-selling cooling-off codes may apply in limited circumstances but there is no automatic 14-day cooling-off for digital subscriptions.
Customer experiences
Positive feedback
Some Felix-related products (e.g., procurement software on Capterra) receive strong positive reviews for ease of use and value.
These positive reviews generally refer to the software product rather than the mobile service experience.
Negative feedback
Many reviews for Felix mobile (NZ/AU) report poor customer service, long waits for chat support and billing or cancellation difficulties.
Trustpilot and similar review sites contain examples of service and coverage complaints from customers.
Documentation checklist
What to gather before cancelling
- Account email, phone number and Felix account ID (if available).
- Order confirmation, receipt or billing statement showing the subscription start and payment method.
- Screenshots of the subscription status and any error messages or correspondence with support.
If you seek a refund or dispute
- Receipt or proof of purchase from Apple/Google or Felix direct.
- Record of cancellation attempts and any responses from Felix or platform support.
- Reference numbers from reportaproblem.apple.com or Google Play support cases (if applicable).
Common mistakes
Assuming cancellation equals refund
Many customers expect an automatic refund when they cancel; cancellation and refund are separate processes.
Always check platform-specific refund windows (e.g., 48 hours for Google Play) and file refund requests promptly.
Not checking purchase channel
People sometimes contact Felix direct when the subscription was bought via Apple or Google; platforms control billing and refunds for those purchases.
Confirm where the purchase was made before submitting cancellation or refund requests.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund chances | Key note |
|---|---|---|---|
| App Store (Apple) | Cancel via Apple Account subscriptions settings | Case-by-case via reportaproblem.apple.com; discretionary | Statutory NZ rights still apply |
| Google Play (Android) | Cancel in Google Play Store → Subscriptions | Usually allowed within 48 hours; afterwards discretionary | Global Play refund norms apply |
| Web / Felix app (direct) | Cancel in Felix app: Settings → Phone and service settings → Cancel my service | No explicit refund policy published; subject to NZ consumer law | No exit fees; can pause up to 119 days |
After cancelling
Next steps
Keep confirmation of cancellation and monitor your bank/statement for any unexpected charges.
If you do not receive confirmation, follow up with Felix support through the app or the contact methods listed in your account.
Helpful links
- Felix cancellation help
- Apple refunds - report a problem
- Consumer Guarantees Act (NZ)
- Fair Trading Act guidance (NZ)
Address
Registered office for service
Crowe Horwath Nelson, 72 Trafalgar Street, Nelson, New Zealand 7010.
When to use this address
Use this address for formal correspondence or notices where a New Zealand address for Felix Services Limited is required.
For routine account queries and cancellations, use the app or the platform where you purchased the service first.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.