Cancel Freedom: Easy Method

What is Freedom

Freedom Internet (New Zealand)

Freedom Internet Limited is a New Zealand-based internet service provider registered at 248 Marua Road, Mount Wellington, Auckland 1051. This guide focuses on cancelling services and subscriptions with the company operating under that name in NZ.

Other businesses called "Freedom"

There are separate businesses using the name Freedom (for example Freedom Furniture and the Freedom.to app). Their return, cancellation and subscription rules differ from Freedom Internet.

Where relevant, this guide notes those differences and points to the official sources for each product or service.

How to cancel Freedom

Primary cancellation method

• Email your cancellation request to [email protected].
• Include your account name, account number, service address, and the date you want the cancellation to take effect.
• Allow at least 30 days' notice as required by the company policy.

Other administrative notes

• Do not rely on postal cancellation alone; email is the required route even though postal/registered addresses exist.
• If you have a fixed-term or bundled service, state this in your email and request confirmation of any early-exit charges.
• Request a written confirmation of cancellation and a final bill showing any outstanding balance or refund.

What happens when you cancel

Access and service stop

Service will continue until the cancellation date you requested or until the notice period (normally 30 days) ends.

After the cancellation date, your internet access and any included features will be turned off.

Renewal, billing and data

Auto-renewal of subscriptions should stop after cancellation; check your confirmation email to ensure renewals are disabled.

Ask for a final invoice and for any account or usage data you need before the service is terminated.

Will I get a refund?

Refunds for Freedom Internet

Refund eligibility for the internet service depends on your billing cycle, any prepaid amounts, and whether you have paid for future periods.

Request a final statement showing any refundable credit and the timing/method of refund in your cancellation email.

Other Freedom products - furniture, homewares and apps

• Freedom Furniture (online furniture/mattress): cancellations within 48 hours before delivery get a full refund less a $45 admin fee; after 48 hours but before delivery a 65% refund is available if at least 35% was paid. These rights do not apply to finance purchases. Source: freedomfurniture.co.nz.
• Homewares (non-furniture): change-of-mind returns allowed within 30 days (online) or 30 days in-store if item is unopened and in original condition, with proof of purchase. In-store cash-and-carry homewares may have a 7-day change-of-mind period. Source: freedomfurniture.co.nz and freedomfurniture.co.nz.
• Freedom.to app subscriptions: refunds and billing are handled via App Store or Google Play; official USD prices are provided, and NZD shows at checkout. See app store billing policies for refunds.

Freedom plans and pricing

Overview of subscription plans

The Freedom.to app uses a tiered pricing model for Premium. Exact NZD amounts are shown at purchase through the App Store or Google Play.

For Freedom Internet broadband plans, contact sales or check your account for plan-specific pricing and any setup or cancellation fees.

Official pricing table

Your consumer rights in New Zealand

Statutory rights under NZ law

Under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, you have rights if goods or services are faulty or misdescribed.

Major failures entitle you to a refund, replacement, or compensation. Minor failures allow repair, replacement or refund (Freedom may elect the remedy).

How statutory rights interact with company policies

• Freedom’s change‑of‑mind policies (for furniture/homewares) are additional to statutory rights and cannot override them.
• If you believe a product or service breaches consumer guarantees, you can request remedies regardless of the supplier’s stated policy. Source: consumer.org.nz and supplier terms.

Customer experiences

Positive feedback

Some users praise the Freedom.to app as an effective tool for breaking habits and say a one‑off lifetime purchase is worthwhile.

Occasional reviews mention prompt and effective customer service for specific enquiries. Source: Trustpilot.

Negative feedback

• Many app users report inconsistency or easy bypasses, and complaints about billing or upgrade pop-ups.
• Freedom Furniture NZ has numerous complaints about product quality, delivery delays, missing parts and poor communication. See Trustpilot and Consumer NZ reporting for examples.

Documentation checklist

What to include in your cancellation email

• Account name and account number (if available).
• Service address and contact phone number.
• Requested cancellation date and reason (optional).

Supporting documents to attach

• Copy of your latest invoice or service confirmation.
• Proof of payment for any prepaid amounts you expect refunded.
• Photos or evidence if cancelling due to faulty equipment or service problems.

Common mistakes

Relying on the wrong contact method

A common mistake is sending cancellation by post or using a support form when the company requires email to [email protected].

If you post only, you may miss the required email confirmation and the 30‑day notice requirement.

Not requesting written confirmation

Another frequent error is not asking for a written cancellation confirmation and final invoice. Without confirmation, disputes about billing or refunds become harder to resolve.

Always request an email receipt and keep copies of your sent cancellation request and any replies.

Comparative recap

Quick comparison table

After cancelling

What to check immediately

Save the cancellation confirmation, final invoice and any emails about refunds or equipment returns.

Confirm the date service ends and whether you need to return any hardware to avoid extra charges.

Useful links and next steps

• Freedom Furniture online terms: freedomfurniture.co.nz
• Freedom Furniture in‑store terms: freedomfurniture.co.nz
• Consumer advice (Consumer NZ): consumer.org.nz
• Trustpilot reviews (examples): Freedom.to on Trustpilot and Freedom Furniture on Trustpilot

Address

Registered and postal address

Freedom Internet Limited

248 Marua Road, Mount Wellington, Auckland 1051, New Zealand

Cancellation email (required)

Email cancellations to: [email protected].

Keep copies of all emails and request written confirmation of the cancellation and any refund or final charge details.