Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Freedom service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Freedom: Easy Method
What is Freedom
Freedom Internet (New Zealand)
Freedom Internet Limited is a New Zealand-based internet service provider registered at 248 Marua Road, Mount Wellington, Auckland 1051. This guide focuses on cancelling services and subscriptions with the company operating under that name in NZ.
Other businesses called "Freedom"
There are separate businesses using the name Freedom (for example Freedom Furniture and the Freedom.to app). Their return, cancellation and subscription rules differ from Freedom Internet.
Where relevant, this guide notes those differences and points to the official sources for each product or service.
How to cancel Freedom
Primary cancellation method
- Email your cancellation request to billing@freedominternet.org.
- Include your account name, account number, service address, and the date you want the cancellation to take effect.
- Allow at least 30 days' notice as required by the company policy.
Other administrative notes
- Do not rely on postal cancellation alone; email is the required route even though postal/registered addresses exist.
- If you have a fixed-term or bundled service, state this in your email and request confirmation of any early-exit charges.
- Request a written confirmation of cancellation and a final bill showing any outstanding balance or refund.
What happens when you cancel
Access and service stop
Service will continue until the cancellation date you requested or until the notice period (normally 30 days) ends.
After the cancellation date, your internet access and any included features will be turned off.
Renewal, billing and data
Auto-renewal of subscriptions should stop after cancellation; check your confirmation email to ensure renewals are disabled.
Ask for a final invoice and for any account or usage data you need before the service is terminated.
Will I get a refund?
Refunds for Freedom Internet
Refund eligibility for the internet service depends on your billing cycle, any prepaid amounts, and whether you have paid for future periods.
Request a final statement showing any refundable credit and the timing/method of refund in your cancellation email.
Other Freedom products - furniture, homewares and apps
- Freedom Furniture (online furniture/mattress): cancellations within 48 hours before delivery get a full refund less a $45 admin fee; after 48 hours but before delivery a 65% refund is available if at least 35% was paid. These rights do not apply to finance purchases. Source: freedomfurniture.co.nz.
- Homewares (non-furniture): change-of-mind returns allowed within 30 days (online) or 30 days in-store if item is unopened and in original condition, with proof of purchase. In-store cash-and-carry homewares may have a 7-day change-of-mind period. Source: freedomfurniture.co.nz and freedomfurniture.co.nz.
- Freedom.to app subscriptions: refunds and billing are handled via App Store or Google Play; official USD prices are provided, and NZD shows at checkout. See app store billing policies for refunds.
Freedom plans and pricing
Overview of subscription plans
The Freedom.to app uses a tiered pricing model for Premium. Exact NZD amounts are shown at purchase through the App Store or Google Play.
For Freedom Internet broadband plans, contact sales or check your account for plan-specific pricing and any setup or cancellation fees.
Official pricing table
| Plan | Price (official reference) | Period | Key features |
|---|---|---|---|
| Monthly Premium (Freedom.to) | USD 8.99 (approx. shown in NZD at checkout) | Monthly | All Premium features, cancel anytime |
| Yearly Premium (Freedom.to) | USD 39.99 (approx. shown in NZD at checkout) | Annual | All Premium features, includes 7‑day free trial |
| Forever (Lifetime) (Freedom.to) | USD 99.50 (approx. shown in NZD at checkout) | One‑time | All Premium features, lifetime access |
Your consumer rights in New Zealand
Statutory rights under NZ law
Under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, you have rights if goods or services are faulty or misdescribed.
Major failures entitle you to a refund, replacement, or compensation. Minor failures allow repair, replacement or refund (Freedom may elect the remedy).
How statutory rights interact with company policies
- Freedom’s change‑of‑mind policies (for furniture/homewares) are additional to statutory rights and cannot override them.
- If you believe a product or service breaches consumer guarantees, you can request remedies regardless of the supplier’s stated policy. Source: consumer.org.nz and supplier terms.
Customer experiences
Positive feedback
Some users praise the Freedom.to app as an effective tool for breaking habits and say a one‑off lifetime purchase is worthwhile.
Occasional reviews mention prompt and effective customer service for specific enquiries. Source: Trustpilot.
Negative feedback
- Many app users report inconsistency or easy bypasses, and complaints about billing or upgrade pop-ups.
- Freedom Furniture NZ has numerous complaints about product quality, delivery delays, missing parts and poor communication. See Trustpilot and Consumer NZ reporting for examples.
Documentation checklist
What to include in your cancellation email
- Account name and account number (if available).
- Service address and contact phone number.
- Requested cancellation date and reason (optional).
Supporting documents to attach
- Copy of your latest invoice or service confirmation.
- Proof of payment for any prepaid amounts you expect refunded.
- Photos or evidence if cancelling due to faulty equipment or service problems.
Common mistakes
Relying on the wrong contact method
A common mistake is sending cancellation by post or using a support form when the company requires email to billing@freedominternet.org.
If you post only, you may miss the required email confirmation and the 30‑day notice requirement.
Not requesting written confirmation
Another frequent error is not asking for a written cancellation confirmation and final invoice. Without confirmation, disputes about billing or refunds become harder to resolve.
Always request an email receipt and keep copies of your sent cancellation request and any replies.
Comparative recap
Quick comparison table
| Topic | Quick recap |
|---|---|
| Cancellation method (Freedom Internet) | Email billing@freedominternet.org with 30 days' notice; request confirmation. |
| Refunds - internet | Depends on billing cycle and prepaid balances; request final statement and refund timing. |
| Freedom Furniture cancellations | 48‑hour full refund less $45 admin fee; after that but before delivery 65% refund if ≥35% paid; finance excluded. Source: freedomfurniture.co.nz |
| Homewares returns | 30 days online/in‑store for unopened homewares; 7 days for in‑store cash‑and‑carry. Conditions apply. Source: freedomfurniture.co.nz |
| Consumer rights (NZ) | Consumer Guarantees Act and Fair Trading Act give remedies for faulty/misdescribed goods that cannot be excluded by supplier policy. |
After cancelling
What to check immediately
Save the cancellation confirmation, final invoice and any emails about refunds or equipment returns.
Confirm the date service ends and whether you need to return any hardware to avoid extra charges.
Useful links and next steps
- Freedom Furniture online terms: freedomfurniture.co.nz
- Freedom Furniture in‑store terms: freedomfurniture.co.nz
- Consumer advice (Consumer NZ): consumer.org.nz
- Trustpilot reviews (examples): Freedom.to on Trustpilot and Freedom Furniture on Trustpilot
Address
Registered and postal address
Freedom Internet Limited
248 Marua Road, Mount Wellington, Auckland 1051, New Zealand
Cancellation email (required)
Email cancellations to: billing@freedominternet.org.
Keep copies of all emails and request written confirmation of the cancellation and any refund or final charge details.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.