Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Jb Hi‑Fi Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Jb Hi‑Fi Mobile: Easy Method
What is Jb Hi‑Fi Mobile
Overview
JB Hi‑Fi Mobile in New Zealand is a branded mobile service offered through a partnership with 2degrees for pay monthly plans, and historically with a Telstra‑powered option for other services.
How it is delivered
Mobile plans and SIMs are sold through JB Hi‑Fi NZ retail and online channels, with network service supplied by 2degrees for the JB Hi‑Fi Mobile partnership.
How to cancel Jb Hi‑Fi Mobile
Cancel via app
- Open the JB Hi‑Fi Mobile app and follow the account or plan management > cancel flow.
- Be aware that cancelling in‑app for Telstra‑powered services or porting out can cause immediate disconnection.
Cancel by phone or in store
- Contact 2degrees customer support in New Zealand to cancel JB Hi‑Fi Mobile (2degrees partnership) by phone.
- Alternatively visit a JB Hi‑Fi NZ store and ask staff to assist with cancellation or account transfer.
What happens when you cancel
Service access
When you cancel, service access ends according to the provider’s process - some cancellations (or port outs) cause immediate disconnection.
Immediate disconnection can prevent final transfers of voice, text or data and may interrupt any ongoing usage.
Billing and obligations
- For JB Hi‑Fi Mobile pay monthly plans (2degrees partnership): if you cancel or move to a lower‑cost plan within 12 months, you must repay the pro‑rata value of any bonus JB Hi‑Fi Gift Card.
- For Telstra‑powered JB Hi‑Fi Mobile: prepaid payments are not refunded and remaining voucher repayment fees still apply after cancellation.
Will I get a refund?
General refund policy
JB Hi‑Fi NZ’s standard Terms of Sale do not provide a voluntary 14‑day refund right for general change of mind.
Refunds are provided where required by law or for faulty goods/services under the Consumer Guarantees Act.
Exceptions and special rules
- Consumer Guarantees Act: refunds or replacements are available for major failures or unacceptable quality.
- Extra Care: JB Hi‑Fi Extra Care plans include a 15‑day cooling off period after delivery/collection for a full refund.
- Earphones/headphones: full refund only if unopened and sealed within 30 days; otherwise refunds apply only if faulty.
Jb Hi‑Fi Mobile plans and pricing
Available plan (sample)
The following represents the starting plan information located for JB Hi‑Fi Mobile (NZ) as of the latest available data.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| JB Hi‑Fi Mobile (2degrees partnership) - starting plan | NZ$45 | Monthly | Endless data, free daily data hour, unlimited calls and texts to NZ and AU numbers |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The Consumer Guarantees Act gives you rights to remedies such as repair, replacement or refund for goods or services that are faulty or not of acceptable quality.
Major failures under the CGA entitle you to a refund or replacement; minor failures generally require repair.
How CGA applies to JB Hi‑Fi
- JB Hi‑Fi cannot lawfully exclude your CGA rights - these rights have no fixed expiry but are subject to a 'reasonable' time frame based on the product.
- Extra Care provides additional support and a 15‑day cooling off period, but CGA rights apply regardless of Extra Care purchase.
Customer experiences
Positive experiences
- Several customers praise helpful, personable and knowledgeable staff in store, with specific shout‑outs to individuals.
- Examples include immediate refunds matching price promises and friendly in‑store support at various locations.
Negative experiences
- Common complaints include pre‑order delays, backorder notices, and unfulfilled promotional offers such as cashback.
- Other issues reported are poor delivery/tracking updates and unsatisfactory resolution of warranty or fault claims by customer service.
Documentation checklist
Before you cancel
- Account holder name, phone number and account number or customer ID.
- SIM/IMEI of the device if you plan to return hardware or claim warranty support.
Proof and supporting documents
- Proof of purchase or order confirmation (receipt, invoice or order number).
- Any promotional terms (gift card offer details) and evidence of delivery/collection for Extra Care cancellation.
- Photos or videos showing faults, and copies of prior support communications or tracking information.
Common mistakes
Misunderstanding promotional conditions
Customers sometimes assume bonus gift cards are free to keep after early cancellation.
In reality, if you cancel or downgrade within 12 months on pay monthly plans you must repay the pro‑rata value of the JB Hi‑Fi gift card.
Assuming a 14‑day change‑of‑mind refund
Some customers expect a standard 14‑day voluntary refund; JB Hi‑Fi NZ’s Terms of Sale do not provide this as a general right.
Refunds are available for faults under the Consumer Guarantees Act or during specific cooling‑off periods like Extra Care.
Comparative recap
Quick comparison
| Aspect | JB Hi‑Fi Mobile (New Zealand) |
|---|---|
| Primary network | 2degrees (for JB Hi‑Fi Mobile pay monthly partnership) |
| Cancellation methods | App, phone via 2degrees, or in‑store assistance |
| Refund policy | No general 14‑day change‑of‑mind refund; refunds for faults under CGA; Extra Care 15‑day cooling off |
| Special conditions | Pro‑rata gift card repayment if cancel/downgrade within 12 months; prepaid non‑refundable for some services |
| Starting price (sample) | NZ$45 per month (starting plan found) |
After cancelling
Confirm final steps
- Check for final charges, outstanding voucher or gift card repayment amounts and confirm disconnection date.
- Ensure you have backed up contacts and data before cancellation to avoid loss from immediate disconnection.
Helpful links and contacts
- 2degrees: Help with JB Hi‑Fi 2degrees mobile plans
- JB Hi‑Fi Support: How do I cancel my JB Hi‑Fi Mobile service?
- JB Hi‑Fi NZ: Terms of Sale
- JB Hi‑Fi NZ: Consumer Guarantees, Warranties & Refunds
- JB Hi‑Fi Extra Care information
Address
Postal cancellation address
No specific postal cancellation address for JB Hi‑Fi Mobile in New Zealand was found in published sources.
Cancellations are processed via the JB Hi‑Fi Mobile App, by contacting 2degrees by phone in NZ, or in‑store at JB Hi‑Fi locations.
Contact pointers
- To cancel JB Hi‑Fi Mobile (2degrees partnership) in NZ, call 2degrees customer support or use the JB Hi‑Fi Mobile app.
- If you need in‑store help, visit your nearest JB Hi‑Fi NZ store with ID and proof of purchase.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.