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Cancel MOBILE VIKINGS
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I hereby notify you of my decision to terminate the contract relating to the Mobile Vikings service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Mobile Vikings: Easy Method
What is Mobile Vikings
Overview
Mobile Vikings is a Belgian mobile operator that offers mobile services and a consumer "internet at home" product. The company operates with EU-based policies and online account management.
Presence in New Zealand
There is no evidence Mobile Vikings has a separate New Zealand entity or local pricing for 2024 - 2025. Support and official terms are managed from Belgium and via their web support pages.
How to cancel Mobile Vikings
Canceling subscriptions via My Viking
- Log into your My Viking account to cancel mobile or internet-at-home subscriptions at any time.
- There is no fixed contract binding you; cancellation can be done directly in your account.
Number transfers and prepaid SIMs
- If you want to keep your mobile number, instruct your new provider to port the number - your new provider handles the cancellation and porting process.
- To terminate a prepaid SIM without porting, stop topping up; the number will expire automatically after the prepaid validity ends.
- For refunds tied to transfers or quality guarantee requests, use the contact form on Mobile Vikings' support site.
What happens when you cancel
Service access and deactivation
For internet at home, connection is typically deactivated within hours after cancellation via My Viking.
Mobile service access ends according to the chosen route: immediate if you stop topping up a prepaid SIM, or at porting completion if you transfer your number.
Final billing and data
You will receive a pro rata final invoice or a credit note for internet-at-home cancellations where applicable.
Any rented hardware must be returned per Mobile Vikings' instructions to avoid charges for non-returned equipment.
Will I get a refund?
30-day quality guarantee (EU-based)
- Mobile Vikings offers a 30-day "quality guarantee": within 30 calendar days of activating a new SIM or internet service you can request a full refund if conditions are met.
- Conditions include paying all outstanding invoices, returning rented hardware, one request per customer, and canceling or transferring the service within 30 days.
- Requests are made via the contact form; approved refunds are processed and should arrive within 3 weeks at the latest.
Prepaid credit and other refund rules
- If you transfer a prepaid number, you can request a refund of remaining calling credit within 1 month after transfer.
- Prepaid refunds are subject to a €5 administration fee and are returned via the original payment method within about 2 weeks after approval.
- If you simply terminate without transferring the number, unused prepaid credit is generally not refunded.
Mobile Vikings plans and pricing
Availability
Mobile Vikings' offerings are documented for EU markets; there is no verified New Zealand pricing or NZD plans for 2024 - 2025.
If you are outside the EU, check the operator’s support pages before signing up.
Pricing table
| Plan name | Monthly price (NZD) | Data | Notes |
|---|---|---|---|
| Varies | Varies | Varies | Varies |
Your consumer rights in New Zealand
Local law considerations
Mobile Vikings' published refund policies are EU-based (30-day quality guarantee). New Zealand consumer law differs and does not automatically apply to a foreign operator.
If services are supplied within New Zealand, local consumer protections may apply; if the contract is with a Belgian company, EU terms and the company's published policy are likely to govern disputes.
Practical advice for NZ customers
- Do not assume a 14-day EU cooling-off right applies - Mobile Vikings references a 30-day quality guarantee instead.
- Keep records of communications, invoices, activation dates, and any transfer confirmations in case you need to assert rights under local or provider terms.
Customer experiences
What customers praise
- Competitive pricing, user-friendly app, simple online account management, and reliable connection are commonly mentioned positives.
- Many reviewers highlight smooth online setup and generally fast installation for services where available.
Common complaints
- Complaints include repeated rescheduling of installation appointments and poor communication around those changes.
- There are reports of slow or unhelpful customer service, billing errors, unexpected charges, difficulties retrieving PUK codes, and problems with refund or cancellation handling.
Documentation checklist
Before you cancel
- Account login details (My Viking username/email).
- SIM ICCID or phone number and any purchase confirmation.
- Proof of identity if required by the operator.
For refunds, transfers and returns
- Activation date and service start date (for 30-day quality guarantee eligibility).
- Evidence of number transfer (if claiming prepaid credit refund).
- Serial numbers and receipts for rented hardware to be returned.
Common mistakes
Typical errors
Not paying outstanding invoices before requesting refunds can delay or void a refund under Mobile Vikings' terms.
Another common error is failing to return rented hardware, which can result in additional charges that offset any refund.
How to avoid them
Confirm you meet all conditions for the 30-day quality guarantee before requesting a refund, including settling outstanding balances.
If you want your prepaid credit refunded, ensure you transfer the number and submit the refund request within the required one-month window.
Comparative recap
At a glance
The table below summarizes key practical differences between Mobile Vikings' stated policies and what you might expect from a generic NZ provider.
Key differences
| Feature | Mobile Vikings (as published) | Typical New Zealand provider |
|---|---|---|
| Cancellation method | Via My Viking; new provider handles number porting | Varies (online, phone, or in-store) |
| Refund window | 30-day quality guarantee for new activations | Varies (may include cooling-off rights or satisfaction guarantees) |
| Prepaid credit refund | Allowed only on immediate number transfer; €5 admin fee | Varies |
| Contract length | No fixed contract for subscriptions | Varies (some plans have fixed terms) |
After cancelling
What to check right after cancellation
- Confirm deactivation and final invoice or credit note in your My Viking account.
- If you expect a refund, keep confirmation of your contact form submission and any return shipment tracking for rented hardware.
Useful links
- Can I cancel my subscription whenever I want?
- How to terminate a subscription or prepaid SIM
- Quality guarantee (30-day refund policy)
- Cancel internet at home
Address
Postal address
Mobile Vikings
Kempische Steenweg 309/1, 3500 Hasselt, Belgium
Notes about contacting Mobile Vikings
Because Mobile Vikings is based in Belgium, postal notices and any formal correspondence should be sent to the address above unless the support site instructs otherwise.
For most cancellations, refunds and support requests, using the My Viking account and the operator’s online contact form is the recommended and faster route.