Услуга за анулиране #1 в Bulgaria
Уважаеми дами и господа,
С настоящото ви уведомявам за решението си да прекратя договора, свързан с услугата Tello.
Това уведомление представлява твърдо, ясно и недвусмислено намерение за анулиране на договора, влизащо в сила на възможно най-ранната дата или в съответствие с приложимия договорен срок.
Моля, предприемете всички необходими мерки за:
– прекратяване на всякакво таксуване от датата на влизане в сила на анулирането;
– писмено потвърждение за правилното обработване на тази заявка;
– и, ако е приложимо, изпращане на окончателното извлечение или потвърждение за салдото.
Това анулиране ви се изпраща чрез сертифициран имейл. Изпращането, клеймото за време и целостта на съдържанието са установени, което го прави доказателствен документ, отговарящ на изискванията за електронно доказване. Следователно разполагате с всички необходими елементи, за да продължите с редовната обработка на това анулиране, в съответствие с приложимите принципи относно писменото уведомление и договорната свобода.
В съответствие с правилата за защита на личните данни, също така изисквам:
– изтриване на всички мои данни, които не са необходими за вашите законови или счетоводни задължения;
– закриване на всеки свързан личен акаунт;
– и потвърждение за действителното изтриване на данните съгласно приложимите права за поверителност.
Запазвам пълно копие от това уведомление, както и доказателство за изпращане.
Cancel Tello: Easy Method
What is Tello
Service description
Tello is a mobile virtual network operator that offers customizable prepaid plans, pay-as-you-go balances, and devices using T‑Mobile network infrastructure.
Plans are billed monthly and Tello sells eSIMs, SIM cards and phones through its online store and app.
How Tello operates in New Zealand
Tello does not maintain a separate New Zealand billing portal; accounts are managed online through Tello's website or the My Tello app.
Registered company details exist in New Zealand, but cancellations and account actions must be completed via Tello's online tools.
How to cancel Tello
Via website or My Tello app
- Sign in to your Tello online account at Tello Help Center.
- Open the My Tello app or the web dashboard and locate the active plan or auto-recharge setting.
- Follow the account prompts to cancel the active plan or disable auto-recharge; confirmation will be shown in your account.
Important cancellation notes
- Tello customer support cannot cancel service on your behalf - you must cancel through the website or app.
- Do not try to cancel via the App Store or Google Play; cancellations are initiated in Tello's site/app only.
- Cancel at least 24 hours before the next renewal to avoid being rebilled for the next cycle.
What happens when you cancel
Service access and billing
If you cancel without porting out, any remaining balance, minutes or data remain usable until the end of your current billing cycle.
To prevent rebilling, cancel an active plan or auto-recharge at least 24 hours before the next renewal.
Porting out and balances
If you port your number out during an active billing cycle, remaining balances (plan time, PAYG, Tello Dollars) are forfeited and non-refundable.
If you cancel without porting, your number may be permanently lost; plan balances behave differently depending on whether you port out.
Will I get a refund?
Refund policy overview
Tello provides a 100% money-back guarantee for unused products or services if you request a refund within "several days" of purchase under their terms.
Promotions or discounts reduce the refunded amount proportionally; plan refunds are full only when no usage occurred.
Exceptions and timing
- PAYG balances: refundable if still active and within 5 months of purchase; older balances may convert to Tello Dollars.
- Phone returns: 30-day warranty for full refund if returned complete and in good condition; refunds processed after device arrival and verification (up to 15 business days).
- SIM cards and shipping fees are non-returnable and non-refundable.
Tello plans and pricing
Overview
Tello lists prices in USD; the table below shows approximate New Zealand dollar equivalents based on the provided examples.
Actual NZD pricing will vary with the current USD→NZD exchange rate and Tello's final billing currency.
Price table
| Plan | Price (Approx. NZ$) | Period | Features |
|---|---|---|---|
| Custom Data Plans (Build-Your-Own) | NZ$14.40 - NZ$30.40 / month | Monthly | From 1 GB to 10 GB data; unlimited talk & text (based on U.S. pricing) |
| Unlimited Plan (50 GB high-speed) | NZ$40.00 / month | Monthly | Unlimited talk & text; 50 GB high-speed, 10 GB hotspot |
| Unlimited Plan - Black Friday Special | NZ$24.00 / month (first 12 months) | Monthly | Same features as Unlimited Plan at promotional rate for 12 months |
| eSIM Activation Fee (if applicable) | NZ$4.80 (one-time) | One-time | Charged if plan < US$14; waived otherwise |
Your consumer rights in New Zealand
Cooling-off and online purchases
Under New Zealand consumer law, many online purchases include a 14-day cooling-off period for change of mind.
Tello's stated refund windows (e.g., "several days" or 30 days for devices) are shorter than the typical 14-day cooling-off expectation.
Consumer Guarantees Act and remedies
NZ consumers may have additional rights under the Consumer Guarantees Act for faulty or misrepresented goods and services.
It is advisable to confirm whether Tello's online terms align with local law and to escalate to local consumer protection bodies if needed.
Customer experiences
Positive feedback
Many users praise affordability, customizable plans, transparent pricing, and quick setup and changes.
Customer support is often described as helpful, and service reliability on T‑Mobile network is frequently noted.
Reported issues
Some customers report problems with porting out and unexpected loss of numbers or forfeited balances after cancellation.
There are occasional complaints about data caps on "unlimited" plans and issues using Tello Dollars or referral credits.
Documentation checklist
Before cancelling
- Account email and password for sign-in to Tello website or My Tello app.
- Details of your active plan, renewal date, and any auto-recharge settings to turn off.
- Transaction or order numbers for recent purchases if seeking a refund.
If porting out
- New provider's porting information (e.g., PAC or port request) and timing so you can coordinate transfer.
- Understand that porting out during a billing cycle forfeits remaining balances and cannot be refunded.
Common mistakes
Timing errors
Waiting until the renewal day to cancel can result in being rebilled for the next cycle; cancel at least 24 hours beforehand.
Assuming customer support can cancel for you is a common error - cancellations must be done in the account portal or app.
Misunderstanding balances and refunds
Porting out and expecting refunds for remaining plan or PAYG balances often leads to disappointment because those balances are forfeited.
Expecting a refund for SIM cards or shipping fees is another frequent mistake; those items are explicitly non-refundable.
Comparative recap
Quick comparison table
| Feature | Tello (Notes) |
|---|---|
| How to cancel | Self-service via website or My Tello app only; support cannot cancel for you |
| Refunds | 100% money-back for unused items within Tello's short windows; SIMs and shipping are non-refundable |
| Porting out | Porting out during cycle forfeits balances and may cause number loss if not handled correctly |
| Pricing | Affordable, customizable plans; prices listed in USD - NZ$ equivalents depend on exchange rate |
Key takeaways
Cancel online early, check renewal timing, and plan porting carefully to avoid forfeiting balances.
Review Tello's refund and device return terms and compare them with New Zealand consumer rights before purchasing.
After cancelling
What to monitor
Check your account for cancellation confirmation and saved receipts or confirmation emails after you cancel.
If you returned a phone, monitor the refund status; Tello may take up to 15 business days after receipt to process refunds.
Useful links
Address
Registered office in New Zealand
MOORE MARKHAMS AUCKLAND, Floor 1, 103 Carlton Gore Road, Newmarket, Auckland 1023, New Zealand.
Notes about contacting Tello in NZ
There is no separate NZ cancellation postal address; account management and cancellations must be completed online via Tello's website or app.
If you need to serve documents, use the registered office address above but expect account actions to remain online-only.
Подобни услуги за анулиране
FAQ
Важно предупреждение относно ограниченията на услугата
В интерес на прозрачността и превенцията е от съществено значение да се припомнят присъщите ограничения на всяка услуга за дематериализирано изпращане, дори когато е с клеймо за време, проследявана и сертифицирана. Гаранциите се отнасят до изпращането и техническото доказване, но никога до поведението, старанието или решенията на получателя.
Моля, обърнете внимание, Postclic не може:
- да гарантира, че получателят получава, отваря или се запознава с вашия имейл.
- да гарантира, че получателят обработва, приема или изпълнява вашата заявка.
- да гарантира точността или пълнотата на съдържанието, написано от потребителя.
- да гарантира валидността на неправилен или остарял адрес.
- да предотврати оспорването от получателя на правния обхват на пощата.