Cancel TELSIM online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Telsim service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Telsim: Easy Method
What is Telsim
Overview
Telsim is a prepaid mobile provider operating in New Zealand that offers SIM and eSIM plans on One NZ's 4G/5G network. Plans include monthly recurring prepaid options with data, call and text allowances and optional bonus data on activation.
Service model
Telsim delivers SIMs and eSIMs for local use and supports online account management via Telsim My Account and the Telsim App. Their published policies cover cancellations, refunds and limits of liability.
How to cancel Telsim
Primary cancellation methods
You can cancel your SIM or plan using Telsim My Account or the Telsim App. These are the fastest self‑service options for most customers.
Step‑by‑step cancellation (recommended)
- Log in to Telsim My Account or open the Telsim App.
- Locate the active plan or SIM you want to cancel.
- Choose the cancellation or turn off auto‑renew option and follow prompts.
- Confirm the cancellation and note the cancellation date or confirmation number.
- Retain screenshots or confirmation emails for your records.
What happens when you cancel
Service access and entitlements
Once cancelled, access to plan allowances (data, calls, SMS) ends at the cancellation date. Any unused entitlements are forfeited unless otherwise stated.
Renewals and auto‑renew
If you cancel at least 5 days before the next renewal, no cancellation fee applies. Cancelling auto‑renew through My Account prevents future renewals but does not refund the current active plan.
Automatic ending of services
Services also end automatically if you port your number away to another provider or if the account becomes inactive. In these cases unused entitlements are forfeited.
Will I get a refund?
General refund policy
Telsim does not provide refunds for change of mind, finding a cheaper option, or no longer needing the service. This is their standard policy for prepaid plans.
Exceptions and timeframes
- Faulty SIM: If a SIM is faulty and troubleshooting fails, you may be eligible for a full refund if notified within 7 days; reimbursement completed within 14 business days.
- Activation issues: Refund requests for activation problems must be made within 5 days of purchase/activation, the number returned or disconnected, and proof of purchase supplied. Ported‑out numbers and recharges are not refundable.
- Late cancellations: Cancelling within 5 days of the next renewal incurs a NZ$10 cancellation fee.
For full policy wording see the published refund and terms pages linked below.
Telsim plans and pricing
Current monthly prepaid plans
The table below lists Telsim's advertised monthly prepaid SIM and eSIM plans, prices and key features. Activation offers may include limited‑time bonus data.
Offer conditions
Prices shown are for monthly prepaid plans and are subject to activation requirements and expiry dates. All plans include access to One NZ's network, hotspot and Wi‑Fi calling where supported.
| Plan | Price (NZ$) | Billing Period | Key features |
|---|---|---|---|
| 2 GB Prepaid SIM | 15.00 | Monthly | 1 GB base + 1 GB bonus, 100 min calls (NZ & AU), unlimited SMS, hotspot, Wi‑Fi calling |
| 6 GB Prepaid eSIM | 25.00 | Monthly | 6 GB high‑speed data, 300 min calls (NZ & AU), unlimited SMS, hotspot, Wi‑Fi calling |
| 8 GB Prepaid SIM | 30.00 | Monthly | 4 GB base + 4 GB bonus, unlimited calls & texts (NZ & AU), hotspot, Wi‑Fi calling |
| 20 GB Prepaid SIM | 40.00 | Monthly | 10 GB base + 10 GB bonus, unlimited calls & texts (NZ & AU), reduced‑speed data after cap, hotspot, Wi‑Fi calling |
| 40 GB Prepaid SIM | 55.00 | Monthly | 20 GB base + 20 GB bonus, unlimited calls & texts (NZ & AU), reduced‑speed data after cap, hotspot, Wi‑Fi calling |
| Low‑Data Prepaid eSIM (250 MB) | 8.00 | Monthly | 250 MB data, 100 min calls (NZ & AU), unlimited SMS, hotspot, Wi‑Fi calling |
Your consumer rights in New Zealand
Statutory rights
Telsim's refund and cancellation policy is additional to, and does not exclude, your statutory rights under New Zealand consumer law. This includes rights under the Consumer Guarantees Act and the Fair Trading Act.
Liability and limits
Telsim's terms include limits on liability (for example stated limits per incident or period), but these contractual limits do not reduce your statutory consumer rights under NZ law.
Customer experiences
Positive feedback
Some customers report good value, clear pricing and reliable service. Users praise fast eSIM activation and satisfactory coverage in many areas.
Negative feedback
There are multiple complaints about unexpected activation timing, billing problems, auto‑recharge issues, poor customer service and difficulties obtaining refunds in disputed cases.
Documentation checklist
What to prepare before cancelling
- Account login details (email or phone number used for the Telsim account).
- SIM number or the mobile number you want to cancel.
- Proof of purchase or order confirmation (receipt or email).
- Screenshots or records of activation times, charges and any error messages.
- Identification and bank details if a refund or reimbursement is expected.
Why each item helps
- Account details speed verification and let you access self‑service cancellation.
- Proof of purchase and screenshots support refund or dispute claims within time limits.
- ID and bank details are necessary to process eligible reimbursements.
Common mistakes
Timing errors
A common mistake is cancelling too close to the renewal date. Cancelling within 5 days of the next renewal triggers a NZ$10 cancellation fee.
Assuming auto‑renew cancellation refunds current plan
Turning off auto‑renew prevents future charges but does not refund the current active plan. Some customers expect an immediate pro‑rata refund and are disappointed.
Porting and inactivity assumptions
Porting your number to another provider or letting the account become inactive ends services and forfeits unused entitlements. Expect no refunds for remaining allowances in these cases.
Comparative recap
Key scenarios compared
The table below summarises the main practical differences between cancelling well before renewal and cancelling too late.
Quick reference
| Scenario | Cancellation fee | Refund for current plan | Action required |
|---|---|---|---|
| Cancel ≥ 5 days before renewal | No cancellation fee | No refund of the current active plan | Cancel via My Account or App and keep confirmation |
| Cancel within 5 days of renewal | NZ$10 cancellation fee applies | No refund of the current active plan | Cancel as above but expect the $10 fee and retain proof |
After cancelling
What to check immediately
Keep the cancellation confirmation and verify the cancellation date, remaining access and final charges. Monitor your account and bank statements for any unexpected charges.
Useful links and where to get help
- Telsim standard form of agreement (SIM-only plans)
- Telsim terms and conditions (NZ)
- Telsim refund & cancellation policy (NZ)
- Customer reviews and experiences
Address
Postal address for correspondence
Telsim New Zealand, PO Box 230, Crows Nest NSW 1585, Australia.
In‑person or local office note
Telsim provides an Auckland office address for local enquiries but the postal cancellation address listed is in Australia. Use the postal address above for mailed correspondence unless you have specific local instructions from Telsim.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.