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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the U Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel U Mobile: Easy Method
What is U Mobile
Overview
U Mobile is a mobile network operator based in Malaysia that offers mobile plans, devices and digital subscriptions.
There is no verified U Mobile consumer-facing business presence in New Zealand as of 2024/2025; this guide explains cancellation and refund principles relevant to New Zealand residents dealing with U Mobile services or billing through app stores and third parties.
Scope of this guide
This guide focuses on how to cancel subscriptions or purchases billed by U Mobile, Apple, Google Play or third-party merchants, and on New Zealand consumer rights that may apply.
It covers common scenarios such as App Store and Google Play subscriptions, direct carrier billing and postpaid or telesales purchases.
How to cancel U Mobile
Cancel subscriptions purchased via Apple (App Store)
- Open your Apple device and go to Settings > your name > Subscriptions, or visit Apple support.
- Find the subscription and select Cancel Subscription. U Mobile cannot cancel App Store subscriptions on your behalf.
- If you need a refund, request it through Apple’s refund process; U Mobile will only credit you if Apple instructs them to.
Cancel subscriptions purchased via Google Play
- Open Google Play Store on your device, tap Menu > Payments & subscriptions > Subscriptions.
- Select the subscription and tap Cancel subscription. Google Play controls cancellations for purchases on its platform.
- For refunds, use the Google Play refund option (see within 2 hours) or contact Google if later; U Mobile only issues credits if directed by Google.
Cancel direct carrier billing or telesales / postpaid
- For purchases via direct carrier billing or third-party merchants, contact the merchant directly to request cancellation or refund within their stated timeframe (merchant handles refunds).
- Telesales purchases (devices or plans bought by phone) are generally non-cancellable and non-refundable after payment, except limited device exchanges.
- To end postpaid services, contact U Mobile customer service using the contact details you have; note that subscription charges are typically non-refundable.
What happens when you cancel
Access to services
When you cancel a subscription through Apple or Google, access typically continues until the end of the current billing period.
For postpaid service terminations, service may end on the requested date and final billing may include outstanding charges.
Automatic renewals and billing
App Store and Google Play subscriptions stop renewing after you cancel in those platforms; U Mobile does not control renewal mechanics for those channels.
Direct carrier billed items may be stopped only after the merchant or billing relationship processes the cancellation.
Data and content
Canceling a subscription may remove access to content, stored data or in-app benefits. Check the app or merchant terms for data retention policies.
For device returns or exchanges, follow the device exchange window and verification requirements specified by the seller.
Will I get a refund?
Refunds for App Store (Apple) purchases
Refunds for App Store purchases are governed by Apple’s refund policy.
U Mobile will only apply refunds or credits to your U Mobile account if Apple instructs them to do so.
Refunds for Google Play purchases
Google Play allows users to request refunds within 2 hours using the in-app refund button; after 2 hours you must contact Google or the developer/content provider.
U Mobile will process a refund to your account only if Google directs them to do so.
Refunds for direct carrier billing and postpaid deposits
- Direct carrier billing refunds must be requested from the merchant within 6 months; U Mobile only credits accounts if the merchant instructs them to.
- Any refundable postpaid deposit (after offsetting outstanding charges) will be refunded within three months after termination if requested.
- Deposits equal to one month’s fees or below are generally non-refundable.
U Mobile plans and pricing
Known pricing information
No verified New Zealand pricing information for U Mobile was found.
The provider appears to operate primarily in Malaysia; pricing in New Zealand is therefore unavailable.
Summary table
| Plan / Pricing Item | Details |
|---|---|
| Availability in New Zealand | Varies |
| Typical plan pricing | Varies |
Your consumer rights in New Zealand
General consumer law principles
New Zealand consumer law provides guarantees for goods and services, but digital content sold through app stores is often subject to the platform’s terms.
For purchases from New Zealand sellers, the Consumer Guarantees Act and Fair Trading Act may apply; for app store transactions, platform rules and the app developer terms are usually primary.
Change-of-mind and digital content
There is no automatic 14-day 'change of mind' refund right for digital content similar to some jurisdictions; refunds depend on Apple, Google, the merchant or U Mobile’s own terms.
If you bought from a New Zealand-based seller and a product is faulty, you may still have rights under local law; check the Commerce Commission or Citizens Advice Bureau guidance.
Practical steps under NZ law
- Keep records of purchases, communications and billing statements for any dispute.
- Contact the merchant or platform first; escalate to your payment provider or a consumer agency if unresolved.
Customer experiences
Summary of positive findings
No explicit praise or criticism of U Mobile’s cancellation or refund handling in New Zealand was found in accessible sources.
There is limited New Zealand-specific consumer feedback available about U Mobile.
Summary of negative findings
Some overseas (Malaysian) users experienced long refund processing times after verification, with one report of refunds taking around 11 - 12 days to appear as credits.
Delays are commonly reported where refunds must be coordinated between platforms (Apple/Google) and the carrier or merchant.
Documentation checklist
What to have before you contact them
- Order number, transaction ID or receipt from Apple, Google Play, merchant or U Mobile.
- Date of purchase and last billed date for subscriptions.
- Device details and IMEI if the issue is device-related.
Evidence to support a refund or dispute
- Screenshots of subscription status, billing entries or error messages.
- Any email exchanges or support ticket numbers with the merchant, app store or U Mobile.
- Bank or card statements showing the charge if needed for verification.
Common mistakes
Assuming U Mobile can cancel app-store subscriptions
A common mistake is expecting U Mobile to cancel subscriptions billed through Apple or Google Play.
App-store subscriptions must be canceled directly through the relevant store; U Mobile cannot do this for you.
Missing time windows for refunds or exchanges
Another mistake is missing short timeframes, such as the 2-hour Google Play refund window or the 48-hour device power-on exchange window for telesales items.
Always check and act within the merchant’s or platform’s stated time limits.
Not keeping records
Failing to keep receipts, transaction IDs or support correspondence can make it much harder to obtain a refund or escalate a dispute.
Store all relevant documents until the matter is fully resolved.
Comparative recap
At-a-glance comparison
| Channel | Who cancels | Where to request refund | Typical timing |
|---|---|---|---|
| App Store (Apple) | Customer via Apple | Apple refund process; U Mobile credits only if Apple instructs | Varies by Apple; U Mobile credit timing depends on instruction |
| Google Play | Customer via Google Play | Google Play refund within 2 hours; otherwise contact Google or developer; U Mobile credits only if Google instructs | Within 2 hours immediate; after that varies |
| Direct carrier billing / Merchant | Merchant | Merchant within 6 months; U Mobile credits only if merchant directs | Varies by merchant |
| Telesales / Postpaid | U Mobile (service termination) / Merchant (sales) | Telesales sales generally non-refundable; deposit refunds processed within three months after termination if eligible | Device exchange within 48 hours if failure to power on; refunds per merchant/platform timelines |
After cancelling
What to check
Confirm cancellation in the platform (Apple or Google) and keep any cancellation confirmation emails or screenshots.
Verify your next billing statement to ensure charges have stopped and any agreed refunds or credits appear.
Useful links
- Apple subscriptions and refunds
- Google Play subscriptions and refunds
- New Zealand consumer protection guidance
- Citizens Advice Bureau (New Zealand)
Address
U Mobile corporate address
U Mobile, Berjaya Times Square, No 1 G17, Ground Floor, 55100 East Wing, Kuala Lumpur, Malaysia
Use this address if you need to send formal notices; note that this is a Malaysia address and not a New Zealand office.
FAQ
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