Cancel Beatstars: Easy Method

What is Beatstars

Overview

BeatStars is an online marketplace and subscription platform for producers, artists and composers to sell, license and distribute beats and music services.

The service includes tiered paid plans, publishing services, a catalogue of beats, and tools for monetisation and collaboration.

Key features

BeatStars offers upload and sales tools, custom licensing, promotional credits, and a publishing service handled separately from core subscriptions.

Plans and pricing are displayed in US dollars on the site and converted to NZD at purchase by payment providers or app stores.

How to cancel Beatstars

Cancel via the web account (recommended)

• Log into your BeatStars account.
• Go to Account Settings → Subscription → Manage Subscription.
• Select “I want to cancel my subscription” and follow the confirmation prompts.
• Cancel at least 3 business days before the next billing date to avoid being charged.

Other cancellation routes

• iOS (App Store): Manage and cancel subscriptions through Apple (Settings → Apple ID → Subscriptions).
• Android (Google Play): Manage and cancel subscriptions via your Google Play subscription settings.
• Publishing services: Cancel by emailing [email protected]; registration fees are non-refundable.

What happens when you cancel

Access and privileges

Cancellation is irreversible through the BeatStars interface and your paid privileges remain active until the end of the current billing period.

After the period ends your subscription benefits (uploads, promotional credits, plan features) will stop according to the plan terms.

Billing and data

If you cancel in time you will not be billed for the next period; you must cancel at least 3 business days before the next billing date.

Account data and content typically remain associated with your account, but features tied to a paid plan may be disabled after expiry.

Will I get a refund?

Official BeatStars policy

BeatStars’ stated policy is that subscription payments and most purchases are non-refundable, except at BeatStars’ sole discretion on a case-by-case basis.

Publishing service registration fees are explicitly non-refundable once paid.

Exceptions and billing errors

• BeatStars may issue reimbursements for unintentional charges caused by internal error on a case-by-case basis.
• Refunds for subscriptions are generally not provided; discretionary refunds are rare.
• If you bought via Apple or Google, refunds or cancellations may need to be handled through those platforms’ processes.

Beatstars plans and pricing

Pricing overview

Plans are listed in US dollars on the BeatStars site. Final NZD cost depends on exchange rates and app store or bank conversion fees.

No specific NZD prices are provided by BeatStars; your provider may apply regional pricing.

Plan table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

In New Zealand the Consumer Guarantees Act requires services to be of acceptable quality and fit for purpose.

If a digital service is defective, not as described, or not fit for purpose you may have remedies under the CGA, including repair, replacement or refund.

Cooling-off and platform terms

The typical 14-day cooling-off rule does not automatically apply to all online services; it is mainly for specific distance and door-to-door sales.

BeatStars’ terms disclaim refunds, but that does not remove your CGA rights if the service is faulty or misrepresented.

Customer experiences

Positive feedback

Many users praise fast, professional and helpful customer support, often naming support agents who resolved issues kindly.

Users like clear licensing, opportunity to monetise without copyright claims, a large catalogue and user-friendly interface.

Negative feedback

Some customers report difficulties cancelling subscriptions, describing the process as hard or not honoured in certain cases.

Other complaints include payment glitches, account bugs, perceived high pricing and problems receiving earnings from collaborations.

Documentation checklist

Essential items to collect

• Proof of purchase (receipt or payment confirmation showing date, amount and plan).
• Account email and username used for the subscription.
• Screenshots of subscription settings, billing date, and any error messages.

Support evidence

• Copies of correspondence with BeatStars support (dates and message content).
• Bank or card statements showing the charge if you need to dispute with your payment provider.

Common mistakes

Timing errors

Not cancelling at least 3 business days before the renewal date is a frequent mistake that leads to an unwanted charge.

Always check your next billing date in Account Settings and allow extra time for processing delays.

Wrong cancellation route

Confusion about where to cancel (BeatStars website vs Apple/Google) causes missed cancellations and continued billing.

If you subscribed through the App Store or Google Play, you must cancel through those platforms rather than only on the BeatStars website.

Comparative recap

Quick comparison

The table below summarises key differences in cancellation and refund handling across channels and services.

Comparison table

After cancelling

What to do immediately

• Download any content you need before your subscription features expire.
• Check your bank or card statement for any unexpected charges and document them.

Support and resources

• Cancellation help: How Do I Cancel My Paid Subscription?
• Refund policy: Refund Policy
• Publishing terms: Publishing Service Policy
• Contact support by email: [email protected]

Address

Company address

BeatStars, Inc.

5816 Van Winkle Lane, Austin, Texas 78739, United States

Support contact

Primary support email: [email protected]

If you are in New Zealand and believe your consumer rights under the CGA have been breached, consider contacting your local consumer protection authority for advice.