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Cancellation service #1 in New Zealand
Cancel Brain.Fm: Easy Method
What is Brain.Fm
Overview
Brain.fm is a subscription audio service that provides functional music designed to improve focus, relaxation, or sleep using patented sound design.
The service is available via the Brain.fm website and mobile apps, and subscriptions may be billed directly or through third parties like the Apple App Store or Google Play.
How it is delivered
Users stream audio through the Brain.fm web player or mobile apps on iOS and Android devices.
Purchases on mobile devices may be processed by Apple or Google rather than directly by Brain.FM, which affects how you cancel and request refunds.
How to cancel Brain.Fm
Cancel on the Brain.fm website
- Sign in to your account at the Brain.fm website and go to Account → Membership → Cancel your membership.
- Requests made via the website are generally processed within two business days.
- If you need help, contact Brain.fm support and reference your account email and cancellation request.
Cancel via App Store or Google Play
- If you subscribed through Apple, cancel in your Apple ID account settings at least 24 hours before the trial or subscription period ends to avoid being charged.
- If you subscribed through Google Play, turn off auto-renewal in your Google Play account settings at least 24 hours before the trial or subscription period ends.
- Third-party subscriptions must be managed directly with Apple or Google; Brain.fm cannot cancel those for you.
What happens when you cancel
Access after cancellation
After cancellation your paid access typically continues until the end of the current billing period or free trial.
You retain access to content for the remainder of that period unless otherwise notified.
Billing and account data
Automatic renewal is disabled when you cancel; you will not be charged for subsequent periods if cancellation is completed in time.
Account settings, preferences, and usage data are usually retained unless you request account deletion - contact support for data removal.
Will I get a refund?
Brain.fm refund policy
Brain.fm’s Terms state that partial subscription-period refunds are not given and you must cancel at least 24 hours before the period ends to avoid the next charge.
Requests made after a renewal are unlikely to be refunded under the standard terms.
Exceptions and third-party rules
EU consumers may be entitled to a full refund within 14 days of purchase only if they have not streamed or downloaded content; once streaming/download begins the right is forfeited.
Refunds for App Store or Google Play purchases are subject to Apple’s or Google’s refund policies and must be requested through those stores.
Brain.Fm plans and pricing
Pricing availability
Official sources show pricing in US dollars; there is no public NZD pricing listed for 2024/2025.
If you need local pricing, check the App Store or Brain.fm account billing page for currency details tied to your region.
Plans table
| Plan | Price |
|---|---|
| Individual subscription | Varies |
| Other plans (if available) | Varies |
Your consumer rights in New Zealand
Cooling-off and consumer protection
Under New Zealand law consumers typically have a cooling-off period of around 14 days for many online purchases, which may apply to subscriptions.
The Consumer Guarantees Act and related regulations can provide remedies if a service is not as described or lacks acceptable quality.
How to assert your rights
If you are a New Zealand customer, contact Brain.fm support and reference New Zealand consumer protection legislation when requesting cancellation or a refund.
Keep evidence of purchase, communication and whether you streamed or downloaded content, as these affect refund eligibility.
Customer experiences
Positive feedback
Many users report improved focus, productivity, and enjoyment, often mentioning benefits for ADHD, study, and workouts.
Some customers praise Brain.fm’s customer service, including cases where refunds were issued after forgotten trial cancellations.
Negative feedback
Common complaints include being charged after cancelling, automatic billing despite cancellation attempts, and frustration with third-party billing issues.
Other reports mention side effects like headaches, audio that some find repetitive, and perceptions that the price is high compared with free alternatives.
Documentation checklist
What to gather before contacting support
- Account email and username used for Brain.fm.
- Receipt or invoice showing the purchase date and amount.
- Subscription method (Brain.fm website, Apple App Store, or Google Play).
- Screenshots of subscription settings, cancellation attempts, and any error messages.
Additional helpful items
- Bank or card statement entries showing the charge.
- Order ID or transaction ID from App Store/Google Play if applicable.
- Support ticket numbers or previous correspondence with Brain.fm.
Common mistakes
Relying on the wrong cancellation channel
A frequent error is cancelling via the Brain.fm website while the subscription was billed through Apple or Google - this does not stop third-party renewals.
Always confirm where the subscription was purchased and cancel there if it was through the App Store or Google Play.
Timing and proof issues
Not cancelling at least 24 hours before the trial or billing date can result in unexpected charges; this timing requirement is commonly overlooked.
Failing to save receipts, screenshots, or confirmation emails makes it harder to dispute charges or request refunds, so keep records.
Comparative recap
Quick comparison
The table below summarizes cancellation steps, refund likelihood, and notice periods by purchase method.
Comparison table
| Purchase method | How to cancel | Refund likelihood | Notice period |
|---|---|---|---|
| Brain.fm website | Account → Membership → Cancel your membership on the website. | Low for partial periods; Brain.fm policy: no partial refunds. | Cancel at least 24 hours before period end; processing ~2 business days. |
| Apple App Store | Cancel via your Apple ID subscription settings (Apple handles billing). | Subject to Apple’s refund rules; Brain.fm cannot directly refund App Store charges. | Cancel at least 24 hours before trial or renewal. |
| Google Play | Turn off auto‑renewal in Google Play subscriptions (Google handles billing). | Subject to Google’s refund rules; Brain.fm cannot directly refund Google Play charges. | Cancel at least 24 hours before trial or renewal. |
After cancelling
Confirmations and follow-up
Save any cancellation confirmation emails or screenshots and check your next bank statement to ensure no further charges occur.
If you see unexpected charges after cancelling, contact Brain.fm support and, if applicable, Apple or Google support for third-party purchases.
Helpful links
- Brain.fm Terms & Conditions
- Apple / Google subscription guidance referenced by Brain.fm
- User reviews (Trustpilot)
Address
Corporate address
Brain.FM, Inc., 144 North 7th St, Brooklyn, NY 11249, United States.
For account or legal correspondence, include your account email, purchase details, and a clear request to cancel or seek a refund.
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Written by Mason Edwards
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.