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Cancellation service #1 in New Zealand
BPM Supreme is a DJ music pool and digital service that provides licensed tracks, edits, and DJ tools on a subscription basis. It is used by DJs to access music libraries, with multiple plan tiers and platform-based billing options.
Services include Open Format and Latino libraries, searchable downloads, and app access on iOS and Android. Billing is handled either directly by BPM Supreme or through third parties (Apple, Google Play, PayPal) depending on how you subscribed.
When you cancel an active subscription, you typically retain access for the remainder of the paid billing period.
Access usually ends at the period expiry and you will not be billed again if cancellation completed successfully and in time.
You should receive an email confirmation after cancelling via the website; keep this as proof of cancellation.
If you used PayPal, Apple or Google Play, check those services for an additional confirmation or recurring‑payment status to ensure cancellation is complete.
BPM Supreme generally does not offer refunds for change of mind or standard cancellations. Their stated refund mechanism focuses on billing errors or double charges within a 90‑day window.
If you believe you were double charged or there was a billing error, report it promptly; eligible cases may receive a refund or account credit.
Purchases made via the App Store or Google Play are subject to Apple’s or Google’s refund policies, not BPM Supreme’s. Contact Apple or Google for those refunds.
There is no explicit 14‑day statutory refund right mentioned in BPM Supreme’s public policy; if you believe New Zealand consumer law applies, you may need to raise the issue separately.
Below are the standard US pricing tiers published by BPM Supreme. NZD prices are not published and will vary with exchange rate or local app store listings.
Annual plans are cheaper per month compared with monthly plans. For exact NZD amounts, view the New Zealand App Store or contact BPM Supreme support.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Standard (Open Format or Latino) | US$22.99/mo | Monthly | Single library (Open Format or Latino) |
| Standard (Open Format or Latino) Annual | US$219.99/yr | Annual | Single library (Open Format or Latino) |
| Premium (Open Format or Latino) | US$34.49/mo | Monthly | Single library, Premium tier |
| Premium (Open Format or Latino) Annual | US$319.99/yr | Annual | Single library, Premium tier |
| Premium All‑Access (Open Format + Latino) | US$68.98/mo | Monthly | Both libraries included |
| Premium All‑Access (Open Format + Latino) Annual | US$629.99/yr | Annual | Both libraries included |
New Zealand consumer law provides guarantees and protections for goods and services, and may give you rights beyond a provider’s stated policy.
Those rights depend on the nature of the purchase and whether the service was correctly delivered, fit for purpose, or as described.
BPM Supreme’s public policy does not explicitly offer a 14‑day cooling‑off refund; their listed exception covers billing errors within 90 days.
If you believe your statutory consumer rights under New Zealand law apply, you can raise a complaint with BPM Supreme and, if unresolved, consider contacting the Commerce Commission or consumer advocacy services for guidance.
Some users praise the library and label BPM Supreme as a valuable DJ pool, with occasional high‑rating reviews describing it as “the best DJ pool.”
Positive reviews are present but appear less frequent than critical feedback on some review platforms.
Many reviews report difficulty cancelling, a “pause” option presented instead of a clear cancel button, and unexpected renewals after attempted cancellations.
Users have also reported disputes over refunds, delayed or unhelpful support responses, and cases where billing problems required escalation or third‑party intervention.
Removing the mobile app does not cancel an App Store or Google Play subscription. You must cancel through Apple or Google subscription settings to stop billing.
Not cancelling at least 72 hours before a web renewal (or at least 24 hours for Apple) can result in an unwanted charge.
Also, when paying via PayPal forget to cancel the automatic payment in PayPal after cancelling on the BPM site; this can leave the recurring payment active.
The table below summarizes the main cancellation routes and key timing or refund notes to help you choose the correct path.
Always confirm cancellation by email and check the billing method (direct, PayPal, Apple, Google) for any extra steps.
| Method | How to cancel | Timing requirement | Refund source |
|---|---|---|---|
| Web (direct) | Account page → Your Plan → Cancel Subscription (confirm) | Cancel ≥72 hours before next billing to avoid charge | BPM Supreme (billing error within 90 days) |
| PayPal | Cancel on BPM site, then PayPal → Activity → Manage payments → Cancel | Cancel before next payment cycle; also stop PayPal auto‑payments | BPM Supreme for billing errors; PayPal disputes possible |
| Apple App Store (iOS) | Apple ID → Subscriptions → find app → Cancel Subscription | Cancel ≥24 hours before renewal; deleting app does not cancel | Apple handles App Store refunds |
| Google Play (Android) | Google Play app → Menu → Subscriptions → Cancel subscription | Cancel before the end of the billing cycle | Google Play handles Play Store refunds |
Keep the cancellation confirmation email and any screenshots showing subscription status as proof. Monitor your bank or card for any unexpected charges.
If you see further charges after cancelling, gather documentation and contact support immediately.
BPM Supreme LLC
101 West Broadway, Suite 1300, San Diego, California 92101, United States
No specific New Zealand postal contact was found; use the corporate address above for formal written correspondence if needed.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Mason Edwards
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.