Cancel Splice: Easy Method

What is Splice

Overview

Splice is a cloud-based music production service offering sample libraries, plugin rent-to-own, and collaboration tools for producers.

It provides subscription plans that include monthly sample credits, access to Splice INSTRUMENT presets, and plugin rental options.

Who uses it

Users range from hobbyist producers to professional musicians who need samples, presets, and plugin access without large upfront costs.

Splice integrates with major DAWs and offers tools for backing up projects and managing samples.

How to cancel Splice

Cancel on the Web

• Sign in on splice.com and go to your Plans page.
• Click "cancel subscription" - your subscription stays active until the end of the billing period.
• Note: remaining credits expire 28 days after the final billing period; re-subscribing within that window restores access to those credits.
• More details: Splice web cancellation support.

Cancel via Apple App Store (iOS)

• Open Settings on your iOS device and go to Subscriptions to cancel the Splice subscription.
• Splice cannot cancel App Store subscriptions for you; cancel at least 24 hours before renewal to avoid being charged.
• More details: Apple / Splice app support.

Cancel via Google Play Store

• Open Google Play, go to Subscriptions, and cancel your Splice subscription from there.
• Cancel at least 24 hours before renewal to prevent the next charge.
• More details: Google Play / Splice app support.

What happens when you cancel

Access and credits

Your subscription will remain active until the end of the current billing period.

Any unused sample credits expire 28 days after the final billing period unless you re-subscribe within that window.

Data and project files

Files you downloaded while subscribed typically remain on your local drives, but some plugin or authorization features may require an active subscription.

Splice project backups in the cloud may become read-only or limited depending on your plan and subscription status.

Renewal and re-subscription

If you re-subscribe within the credit-grace period, previously unused credits are normally restored.

If the grace period passes, credits and certain plan benefits may be lost and require repurchase.

Will I get a refund?

Web purchase refund policy

• Refund requests for web subscriptions: within 20 days for weekly/monthly plans and within 60 days for yearly plans.
• These web-only refund windows apply to purchases made through Splice's website, not through app stores.
• Details: Splice refund policy.

Apple App Store and Google Play refunds

• Apple App Store purchases: request refunds directly from Apple; Splice cannot process these refunds.
• Google Play: Google typically handles refunds within their ~48-hour window; beyond that, contact Splice via their support/contact channels.
• More info: App-store refund guidance.

Money-Back Guarantee and exceptions

If a Money-Back Guarantee was shown at checkout, you may be eligible for a web refund within 30 days of initial purchase.

This guarantee does not apply to app-store purchases or renewals after the 30-day window. See: Splice Money-Back Guarantee.

Splice plans and pricing

Pricing table

Pricing notes

Official prices are listed in USD on Splice; NZD amounts above are approximate based on an estimated exchange rate.

Actual billed amounts may vary due to your bank, card provider, or Apple/Google currency conversion fees.

Your consumer rights in New Zealand

Cooling-off and statutory rights

Under New Zealand consumer law (eg, Consumer Guarantees Act and ecommerce rules), you may have a cooling-off period for digital purchases commonly around 14 days.

Statutory rights may override or supplement Splice's stated refund windows; Splice's 20/60 day policy does not necessarily remove legal rights.

Where to get official advice

• For detailed, authoritative guidance, contact the Commerce Commission or Citizens Advice Bureau in New Zealand.
• See consumer help: New Zealand Consumer Protection and Citizens Advice Bureau NZ.

Customer experiences

Positive feedback

• Users praise the large, high-quality sample library and useful search/filter tools.
• The rent-to-own plugin model and fast, responsive customer service are frequently appreciated.

Negative feedback

• Complaints include losing access to credits after cancelling and short credit expiry windows.
• Users report glitches with plugin authorisations, DAW playback discrepancies, and mobile/Mac installation issues.

Documentation checklist

What to gather before cancelling

• Account email and password used for Splice login.
• Proof of purchase or billing receipts (web, Apple, or Google Play transaction records).
• List of remaining credits and subscription renewal date.

What to have when seeking a refund

• Record of the purchase date and plan type (weekly/monthly/yearly).
• Any error messages, support tickets, or correspondence related to the issue.
• Screenshot of Money-Back Guarantee at checkout, if applicable.

Common mistakes

Canceling in the wrong place

Many users try to cancel via Splice web for app-store subscriptions; Apple and Google Play subscriptions must be cancelled through those stores.

If you bought via the App Store or Google Play, Splice cannot cancel those on your behalf.

Missing refund windows and credit timings

Waiting until after the web refund window (20/60 days) or Apple/Google refund windows can forfeit refund eligibility.

Not noticing the 28-day post-cancellation credit expiry can lead to perceived lost value after cancelling.

Comparative recap

Quick comparison

Takeaway

Cancel via the store you used to purchase. For web purchases, use Splice's Plans page; for app-store purchases, use Apple/Google settings.

Act early to preserve refund eligibility and remaining credits where possible.

After cancelling

Follow-up actions

Save receipts and screenshots of your cancellation confirmation for records and any refund requests.

Check your local downloads and plugin authorisations to ensure continued access to files you need.

Helpful links

• How to cancel on the web
• Splice refund policy
• Money-Back Guarantee details
• App store unsubscribe help
• New Zealand consumer protection

Address

Official corporate address

Distributed Creation Inc., 114 Fifth Avenue, 12th Floor, New York, New York 10011, United States.

Local address information

Splice does not list a dedicated New Zealand postal address for cancellations or notices in its public materials.

For statutory notices or legal queries from New Zealand, consult Splice's Terms of Use and consider seeking local consumer advice.