Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Drumeo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Drumeo: Easy Method
What is Drumeo
Overview
Drumeo is an online drumming education service operated by Musora Media Inc. It offers video lessons, song play-alongs, and learning resources for drummers of various levels.
The service is delivered via web and mobile platforms and includes instructor-led lessons, downloadable materials, and additional course content.
Service model
Drumeo operates subscription plans that renew automatically unless cancelled by the subscriber or via the app store used to purchase the subscription.
Musora/Drumeo control web-based subscriptions directly; purchases made through Apple or Google are managed by those platforms.
How to cancel Drumeo
Cancel via web (direct purchase)
- Log into your Musora/Drumeo account on the web.
- Go to Profile / Settings / Account.
- Select "Manage Subscription" then choose "Cancel Membership".
- See the official terms: Drumeo Terms.
Cancel via mobile app stores
- Apple App Store subscriptions must be cancelled directly with Apple; Drumeo cannot cancel these. See your Apple subscriptions in iOS Settings or the App Store.
- Google Play subscriptions must be cancelled directly in Google Play; Drumeo cannot cancel these either. Manage subscriptions in the Google Play app.
- Refer to platform support if you need help cancelling through Apple or Google.
What happens when you cancel
Access and renewal
When you cancel, future automatic renewals are stopped for that subscription source (web, Apple, or Google Play).
In many cases, you will retain access to paid content until the end of your current billing period; check your account or platform confirmation for exact details.
Account data and content
Your account profile, progress, and downloadable files may remain available after cancellation, but access to premium content may end when your subscription expires.
If content rights change (for example licensed songs removed), that may affect access regardless of cancellation status.
Will I get a refund?
Web purchases - 90-day guarantee
First-time subscription purchases made directly through Drumeo/Musora on the web are covered by a 90-day money-back guarantee.
To request a refund under this guarantee, contact Musora support within 90 days of the first purchase. See Drumeo Terms.
Exceptions and limitations
- The 90-day guarantee does not cover automatic renewals or unused portions after the 90-day window.
- Purchases made via Apple App Store or Google Play are not covered by Drumeo's web guarantee; those refunds must be handled through the platform.
- Gift cards, promo codes, subscriptions like Songs+, and similar offers are excluded from the guarantee.
- If bonus physical items were included and shipped, their value may be deducted from any refund; returns of unopened items may be required. See Musora help.
Drumeo plans and pricing
Overview of plans
Drumeo offers multiple subscription plans and add-ons; specific prices and billing cycles depend on current offers and the purchase platform.
If you need exact pricing, check the account billing page or the platform where you purchased.
Pricing table
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Membership (standard) | Varies | Varies | Varies |
| Monthly plan | Varies | Monthly | Varies |
| Annual plan | Varies | Yearly | Varies |
| Add-ons (e.g., Songs+) | Varies | Varies | Some subscriptions excluded from web guarantees |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act.
These laws require services to be of acceptable quality, fit for purpose, and not delivered in a misleading way.
How this applies to Drumeo
- Automatic renewals without clear notice could raise issues under acceptable quality and fair trading rules.
- If services are not delivered as promised (for example large removals from a song library), you may seek remedies under the CGA beyond the provider’s stated policy.
- Keep records of communications and receipts when asserting your rights to make a claim easier to resolve.
Customer experiences
Positive feedback
Many users praise Drumeo’s lesson quality and instructors, noting clear materials and helpful customer service in some cases.
Examples include reviews calling the site "very good tutorials" and "the best online site for drum" for personal development. See reviews: Trustpilot NZ.
Negative feedback
Common complaints include unexpected auto-renewal charges, difficulties obtaining refunds, and poor responsiveness from support.
Other major issues reported include licensing changes that removed large parts of the song library, which many users found reduced the service’s value.
Documentation checklist
Essential items to gather
- Account email and username used to register with Drumeo/Musora.
- Order or invoice number for the purchase, including dates of purchase and any renewal charges.
- Proof of payment (bank/credit card statement or app store receipt).
Supporting evidence
- Screenshots of subscription status, billing page, or cancellation confirmation.
- Copies of communications with Drumeo support and any automated receipts.
- If claiming CGA remedies, documentation of the service problem (e.g., removed content list or examples).
Common mistakes
Mixing up purchase platforms
Users often try to cancel web subscriptions through Apple or Google or vice versa, which delays cancellation and refunds.
Always confirm where you originally purchased the subscription (web, Apple App Store, or Google Play) before attempting to cancel.
Missing the refund window or return steps
Expecting a refund outside the 90-day guarantee for web purchases or for third-party purchases leads to frustration.
Also remember that shipped bonus items may impact full refund eligibility if not returned per the provider’s instructions.
Comparative recap
Quick comparison
The table below summarises cancellation and refund responsibility depending on purchase method and typical outcomes.
Summary table
| Purchase method | Who cancels | Refund policy | Typical action |
|---|---|---|---|
| Web (Drumeo / Musora) | Cancel in account settings on the web | 90-day money-back for first-time purchases; exceptions apply | Cancel via Profile → Settings → Account → Manage Subscription |
| Apple App Store | Cancel via Apple | Refunds handled by Apple; Drumeo cannot process | Use iOS Settings or App Store subscriptions page |
| Google Play | Cancel via Google Play | Refunds handled by Google Play; Drumeo cannot process | Use Google Play app subscriptions page |
After cancelling
Next steps
- Confirm cancellation by checking your account page or the app store confirmation email.
- Keep records of cancellation confirmation and any support ticket numbers.
Helpful links and contacts
- Drumeo Terms: https://www.drumeo.com/terms
- Musora Help (refund terms): Musora help
- Trustpilot NZ reviews: https://nz.trustpilot.com/review/drumeo.com
Address
Company headquarters
Musora Media Inc. (Drumeo) headquarters address:
31265 Wheel Ave #107, Abbotsford, BC V2T 6H2, Canada
Notes on legal correspondence
Musora may also list a registered legal address in Chilliwack for official correspondence; check company records for formal notifications.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.