Cancel Ditto: Easy Method

What is Ditto

Overview

Ditto is a subscription service that provides screen mirroring and digital signage solutions for organisations and individuals.

It is offered as tiered plans with different numbers of administrators, receivers and storage depending on the plan chosen.

How it works

Ditto operates on an auto-renewable subscription model that bills until you cancel through the proper channels.

Stopping use or deleting the app does not cancel the subscription; you must follow the account cancellation procedure.

How to cancel Ditto

Cancel via Account Portal (recommended)

• Sign in to the Ditto Account Portal using the account email you used to subscribe.
• Locate Subscriptions or Billing in your account dashboard.
• Choose the subscription you want to cancel and follow the on-screen Cancel subscription steps.

Important points about cancellations

• Cancelling via the Account Portal stops future billing but keeps access until the end of your paid period.
• Deleting the app or stopping use does not cancel your subscription - use the portal to cancel.
• If you have trouble cancelling, contact Ditto support with your account details for assistance.

What happens when you cancel

Access and billing

After you cancel, your subscription remains active until the end of the current paid period.

Auto-renewal will not occur after cancellation; you will not be billed again for that subscription period.

Data and account

Your account and any stored signage or settings are typically retained unless you request deletion.

If you need data removed or exported, contact support before the end of your access period to request next steps.

Will I get a refund?

Standard refund policy

Ditto’s stated policy is that there are no automatic refunds when you cancel before a period ends.

You retain access until the subscription period expires; unused time is not automatically prorated.

Exceptions and New Zealand law

• Discretionary refunds: support may offer a fair refund in specific cases, for example long-unused accounts or demonstrable issues.
• Consumer Guarantees Act (CGA): in New Zealand, you may have remedies if a service is not provided with reasonable skill or is defective.
• Contact support and, if needed, state your rights under the CGA when requesting a remedy (repair, refund or cancellation depending on the fault).

Ditto plans and pricing

Plans table

Notes on pricing

Prices above are listed in US dollars. No NZD-specific pricing was publicly available in the source data.

If you need NZD amounts, calculate using the current exchange rate and check your bank or card statement for the exact charged amount.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The CGA applies to services bought for personal use in New Zealand and guarantees reasonable care and skill and fitness for purpose.

Businesses cannot contract out of the CGA; blanket "no refunds" terms do not override statutory rights.

Fair Trading Act and cooling-off

The Fair Trading Act prohibits misleading or deceptive conduct, including false statements about refunds or consumer rights.

There is no general statutory cooling-off period for online digital subscriptions; cooling-off rules only apply in limited purchase types.

Customer experiences

Positive feedback

Many users report improvements in symptoms related to PMS and mood stability and praise Ditto’s convenience and support responsiveness.

Customers have also noted attractive packaging and clear communications as positive aspects of the service.

Negative feedback

Some users experienced bloating or digestive discomfort and a few discontinued use for that reason.

Minor reports of reflux or acidity have appeared; individual reactions vary and are not universal.

Documentation checklist

What to gather before contacting support

• Account email used to subscribe.
• Subscription or order reference number (if available).
• Date of purchase or last renewal.
• Plan name (Basic, Premium, Elite) and billing period (monthly or yearly).

Supporting evidence

• Payment receipts, bank or card statement showing the charge.
• Screenshots of your subscription page or billing history.
• Any correspondence with Ditto support about the issue.

Common mistakes

Assuming deleting the app cancels subscription

Deleting the app is a common mistake - this does not stop billing or cancel your subscription.

Always cancel via the Account Portal or official support channels to ensure billing stops.

Expecting automatic refunds

Expecting an automatic prorated refund on cancellation is another frequent error; Ditto’s standard policy does not provide automatic refunds.

If you believe you have special circumstances, contact support and reference your consumer rights under New Zealand law.

Comparative recap

Quick comparison table

After cancelling

What to check

Verify your subscription status in the Account Portal and keep confirmation that the cancellation was successful.

Check your next bank or card statement to confirm recurring billing has stopped.

Where to get help

Contact Ditto support if cancellation or billing errors occur; include your account email and documentation checklist items.

Useful links: Ditto Account Portal, Ditto Support, and New Zealand consumer protection.

Address

Registered office (Ditto NZ Limited)

Care of Michael Hurle, 80 Waipunahau Road, Waikanae, Waikanae 5036, New Zealand.

Notes on company addresses

This Waipunahau Road address is the registered office and address for service for Ditto NZ Limited trading as Ditto in New Zealand.

There may be other Ditto-related company addresses in New Zealand; contact support or check official documents if you need an alternative postal or service address.